Verizon Wireless Reviews 

I had Verizon before and was looking to open a new account with them. I paid anything I owed when I closed my account. I figured it would be easy because I was bringing my own iPhone. When I applied it said I had to call in with my application number. I called them and they ask me all these questions to verify my identity. They got me verified and the rep put me on hold for like 25 to 30 minutes. When the rep came back on the phone he said he couldn’t approve my app because I was too high of a risk. Now my credit is great but it’s decent and I wasn’t even trying to get a device. I ask him why again to see if it was my credit and he said no and said I’m too high of a risk. I don’t know why I’m a high risk and I didn’t know that Verizon looked at the risk factor or whatever it is. I thought only buying a car or getting a credit card was the only people that look at risk. Mind you I just got an American Express card with a 2.9 apr. I’m just writing to let you know that they are shady when it comes to opening an account especially online or over the phone. I forgot to say that they made me submit my bank account info and proof of address plus a picture of my license and social security card. So if possible I’d stay away from Verizon they are very unreliable when you try and open a new account.

Every freaking month or every two weeks I get a statement stating that I owe these folks money. I just paid my freaking bill. It goes up. It goes down. They can’t find out what’s going on. I told them to lose my service and lose my number. they talk me into staying Verizon is the worst I will never ever use them again. First time I ever went to Verizon and this is my last time people stay away.

Ordered new phone thru chat. When checking status had wrong phone and color. Reordered thru chat. Was told to p/up at store. When I went to store was told they didn't have it in stock and would send me a msg when it was in. The next day I recd a msg from Verizon stating the order had been cancelled cause I didn't p/up the phone. WTF! I then got on chat and was assured the phone would be ready for p/up the next day. Went to store and was told status was showing as pending and they would contact me once it was released. I told them I was not leaving without my phone OR i was changing carriers today!!! They ended up cancelling the online order and had me place the order thru them so I could get my phone that day. Each chat experience and in person took at least an hr. Thanks Verizon for wasting a minimum of FOUR hrs of my time. Unbelievable! They should've paid me to take it. Do not use chat to order a phone!!!

The absolute worst experience with a wireless provider in my life. Our business wireless gateway had started to glitch so my husband went to the store to see if they could fix it. Instead of troubleshooting the gateway, they coerced him into purchasing a new gateway tower unnecessarily. Once I came home & found out that he had been scammed, I immediately contacted customer service. They told me that they would send me a label to return the new gateway, which never happened. I continuously called regarding returning the equipment, when finally the Verizon representative told me to return the tower to the store in Marksville. Well apparently the employee did not process the return correctly & Verizon continued to bill me for the tower & service. I went back & forth with Verizon for over 8 months attempting to get the issue resolved. I finally ended up cancelling all wireless service with them & filing a complaint with the FCC & BBB. Verizon the told me they would refund all of the charges, but they have yet to do so. Every time I call, they say they're just waiting on everything to be processed, and to call back again later. Verizon owes me over $800 for returned equipment & fraudulent charges for service on a unit that I returned. I'll probably never get the money back, but I thought I should warn people about this company. Verizon will scam you out of your money any way they possibly can, and their service is less than sufficient. They have THE WORST Customer Service I have ever dealt with.

They took advantage of my disabled son. Over charged him. He asked about ear buds and what the monthly charge would be, he said no, i wouldnt be able to do that right now and left. On his next bill the earbuds he never received or left with were on his bill. They refused to investigate it, that store or that employee!!! Disgusting disgusting company!!!

Verizon is a stupid and useless company. I regret why I’ve been with them for the past 10 years, they do not believe in friendship only an interest. Let them all go to hell…

We went to Verizon today just looking for a phone for my son. We live in Royse City so we went to that store.
Abdel, waited on us and he was wonderful, he got us taken care of in a very short time and a good value. I am with another phone company but if this works out well for my 14 year old son, I will be switching myself,

I AM WRITING THIS REVIEW BECAUSE, VERIZON OR SELFISH, MONEY HUNGRY, UNFAIR PEOPLE AND VERY VERY VERY CHILDISH VERY UNPROFESSIONAL. THEY LOCKED MY PHONE. LOCKED ME OUT OF MY PHONE SIMPLY BECAUSE, I WANTED TO SWITCH PROVIDERS. THEY SAID IT WOULD TAKE 24 HOURS BECAUSE, I WANTED TO SWITCH OVER TO ANOTHER PROVIDER. SO, THEY LOCKED MY PHONE AND SAID IT WOULD BE UNLOCKED IN 24 HOURS. THAT WAS A LIE. MY PHONE BEEN LOCKED SINCE THE 1ST OF JULY BEEN LOCKED FOR 8 DAYS NOW. SO, PEOPLE DO NOT TRUST VERIZON, DON'T LET THEM KNOW YOU WANNA SWITCH TO ANOTHER PROVIDER, THEY GET UPSET AND LOCK YOU OUT OF YOUR PHONE. SO, I GAVE THEM ONE STAR. I WISH IT COULD HAVE BEEN ZERO BECAUSE, THEY DON'T DESERVE THE ONE STAR. VERY, VERY, VERY TRUE STORY. STOP FOOLING WITH VERIZON IF YOU'RE SMART!!!!!!!!!

Since Verizon has taken over Tracfone, it is virtually impossible to deal with a CS agent on anything. Their "virtual assistant" has got to be the dumbest AI on this planet. When trying to sign in to my account online, I'm given the square of pictures to identify objects and click "Verify." It just keep putting more of those identity pictures up, one after the other after the other, as infinitum. I KNOW WHAT A BUS AND MOTORCYCLE LOOKS LIKE!!!

1 maybe 2 bars daily. Data sucks. Here i come tmobile. Oh and to the dude who upsold me a hotspot, hope you loved that commission. Also hope you blow your knee out again. Sob stories and salesman smmfh $1200 dollar phone that does what it wants. Verizon might as well be boost or cricket

Verzion approved me for service told me present my state driver license and a utility bill and live face I did they took my phone down payment decline me couldn’t tell me why and has never returned my down payment for cancellation of my order and it’s been 17 days no refund

32 years and Verizon returns no loyalty to me and my family.
Hope Verizon collapses.
Sad. We remember the good times. Leave only with bitterness

Customer service is terrible. I wish I didn't just transfer my phone today. Customer service by text will keep you texting back in forth for an hour and never got the issue taken care of. It was a transfer of my daughters phone to my new account and she is already a Verizon customer. I think these customer service get paid the longer they interact with them.

What a disaster change from T-Mobile to Verizon! I thought I get a good deal change to Verizon Wireless, I end up have to paid $600 more in the first month for my family plan 5 lines, if you thinking about to transfer to Verizon, Stop! Verizon is not a good company, I am so regret.

When you leave you can’t access account !! Spent 2 weeks hunting down their only numbers that are ALL AUTOMATED trying to make a payment since id switched carriers . I finally went INTO consumer square Plattsburgh store, I was asked for my SOCIAL. Then turned away because they could not access my account ! I said NO not acceptable ! I’d been with Verizon for years, and I was there to PAY, you’re refusing get a manager to help me! You’re not ruing my credit over this! I switched because I was tired of getting Robbed for $230+ a month for (2) phones and Internet, they refused to negotiate my bill , and I was done! I finally got a number you call and have to keep hitting pound till you get a live person . After being told the same BS I said I’m ready to contact the Attorney Generals Office, she got a Supervisor who was able to tell me they are still charging me $100 JUST for Internet, and accessed my account and did a payment ! Then he had to send a slip so that I can put it on my Internet Equip., so when I RETURN it to the lively store tomorrow I have EVIDENCE so they can’t turn me away . I’m NEVER trusting Verizon or doing Business EVER AGAIN!! This is how they treat high paying customers !!

Cell/data service started out nicely a few years ago but totally collapsed the last year or so. Turtle speed no matter the day or time; websites would hang on a blank page, so would apps. For prepaid service at $55.13 it's unacceptable. I just switched and have unlimited and impressively quick connections and browsing. Celebrating no more Verizon!

Well after being with them since the 90s they started raising my bill and always wound up spending half a day trying to get my account straightened out no luck keep going up so told them I would get a attorney and sue them and pay the attorney half of what they get and they would cut their head off go that and because of that I got a letter on Saturday say they were deleting my account on Sunday wouldn't even unlock my phone so I could transfer everything to T mobile their are a bad company and doesn't take care of their customers anymore

Verizon is a very bad company, no customer service, unable to fix problems, if you have a business, run away from them. Worst company I have ever dealt with…

The most awful customer service..i use to say this about at&t but I'd say verizon is much worse..i was online with a live agent and my god it takes 4 minutes to respond to a question. I was on with 2 to try to finish upgrading a device..but did I get to? Nope..the 1st one couldn't even check my account fast enough and all I needed was to be sure the plan didn't change. And the 2nd one to make sure I wasn't double charged for the purchase cause somehow there was an error. I've been away from Verizon for a couple of years but now I regret it.

You can't fix stupid or dishonesty. I am 4 months in and Verizon still can't get me the correct bill and I have been lied to since before I even came over. Lied to from the beginning to bring my service over and still being lied to constantly and my bill is still wrong. I have spend 40+ hours (seriously) on the phone and another 20 or so on chat easily trying to fix all of this for months. I am just floored by this experience and the lack of integrity.