Very Reviews 

Poor experience- makes it difficult to return faulty items - they want you to go to the manufacturer rather than take responsibility themselves-and until you highlight your consumer rights then they change their tone! I wouldn’t buy off very.

I recently have activate an account and I have placed an order were already using the way for delivery. I tried to place another order but I noticed I haven’t possibility to do actions. I contact customer service they tell me my account is blocked. That’s all no further explanation of the actions no delivery nothing explained about the situation. I’m really very disappointed.

Very had to double check i order something as it was going to another address and it was easy to explain and very welcoming to know that these checks are made so there is no fraud on my account witch i think is a very good idea and very helpful so I know i am not being ripped off so well done VERY XX

Easy to use website and good prices and option for paying

Fast delivery, pleasant and respectful of property

Opened an account to buy fridge freezer which if purchased before 21st July you would receive free tv. They use the most abysmal large item delivery firm who failed to deliver item 3 times then damaged the item in the warehouse and then cancelled order. It would then be for me to spend an eon on the phone to both companies only for them to say they were not prepared to reinstate the order so I would qualify still for the free tv offer. 3 days off work, removal man bookings x 2 (as they refused to remove packaging to get through door) and hours repeatedly chasing my order to achieve nothing. Would never use Very for large item delivery again

My tops i orderd im happy with them i bought one for my daughter nice colour and material.i would recomend these.

answered the question accurately and solved the problem in a timely and efficient manner Thank you 🤩 very

Helpful and patient staff,

The second customer representative I spoke to was helpful but the first representative listened to my complaint, let out a big sigh and hung up on me! Very poor customer service.

The order process was straightforward and delivery was very prompt, with the item being exactly as described.

Not great order a size 5 on doc marten sandals and recieved at size 4!
Paid for next day delivery signed for
Royal mail left then outside the house with noone signing for them

The agent who I was speaking to was not very helpful and there was who agents in the back ground very noisy

Cancelled an order camping chairs 2 phoned up to canvell she said i do it my end that was good but i then get a knock on door 2 large boxes he driver gone so fast no time to say anything so phoned up they were xandelled but still came arranged them both to go back had to wait few days he came yesterday went to take 1 i said and this one oh i omly got 1 down here great no good taking it they only fet me to deliver it back he gad another sticker there but said that was for another customer so phoned back very told then they only took one and other on to go saturday but that one she done with royal mail to collect just tge inconvinience

All good. Order arrived on time and there was good communication. I had a slight issue with the delivery company but nothing too serious.

Uses unreliable courier service. Waited in as told it was out for delivery but courier didn’t turn up

Very gives you the big brands at your fingertips. Great service and options.

Products are overpriced
God help anyone who has to deal with their customer services team…
Constant delivery issues because they use unreliable couriers
I will be closing my very account

Good value and the clothes were really nice and great quality

Ordered a TV bed had message to say order ready for delivery so made arrangements emailed prior to ensure the whole delivery was ready and ensure instructions to remove old bed I was confirmed of delivery date and time and to ensure old bed was taken down and ready for collection I am someone that is really disabled and very aware of my issues as a vulnerable customer I have to go to hospital for treatment so left my daughter uncharged of the delivery and collection the team did not collect old bed because they didn’t have a label I have yellow lines on my private road due to a tram line so can’t park anywhere else and also mobility I can’t walk far so I rang customer service to which they attempt to ask the delivery team to Collect the old bed but they couldn’t so with an email confirming I could arrange for the collection of the old bed to not prevent me from using my home so I am now £200 out of pocket for arranging this vital collection of old goods I have been waiting for a manger to call to millions far has anyone responded I then come home from treatment and the assembly team I have also had to hire in preparation advise no mattress !! I had another call with customer service to be told the mattress is not coming till 1/9 !! So now bed bound with no bed again I rang Very to a very annoying customer service to which I asked them to send whatever mattress they had as a next day delivery she refused making it awkward and frustrating so I had to cancel the mattress and order else where with next day delivery this has made me so unwell so stressed I now have an infection in my chest line due to the lack of sleep and stress and upset they have caused me and now finically effected as well never again will I use Very and still waiting for a manger to call and you can not raise a complaint via email and I have to hand write my complaint even though I have a disability that effects me using my hands so again this stops me from being able to move forwards and I have raised this is out of our equality act and in today’s age we still have to hand write a complaint. Ridiculous is not even a word for what I have endured and it’s a TV storage bed the TV is display purposes and TV sold separately despite there being no guidance on this when selling I feel defrauded and disappointed in today’s age this is not acceptable