This is the second time I've had an order sitting pending for a week even though I paid for fast delivery. They're absolutely useless at fulfilling orders and are not capable of doing what you're... See more
Company replied
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AVOID! No quibble refund is a scam. 6 back and forth emails within 14 days of receiving the item and still not being given return details. When Vesternet say they don’t use Trustpilot any m... See more
Company replied
Very helpful online chat support helped me through some odd questions that I had - even going back to their suppliers to confirm some stuff that I was asking rather than just giving me an easy half-... See more
Nothing wrong with Vesternet themselves but, thanks to Brexit, an additional €25 had to be paid on Customs duty here in Ireland. Might be an idea to highlight this on the ordering page. Has made the d... See more
Company replied
Company details
Written by the company
Worlds Premier Smart Home Automation Store, focusing only on the latest wireless sensor network technologies of Z-Wave & Zigbee. We understand how complex it can be to build an automated home, so we make it much simpler by hand-picking the best home security and lighting control components that work right out of the box. All of our home automation products come with a 365 Day Satisfaction Guarantee and Lifetime Technical Support.
Contact info
2.1
Poor
5K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always had good response to questions.
July 6, 2021
Summer sale had a good discount and…
Summer sale had a good discount and have previous bought from Vesternet as the site has good descriptions of products and other instructions for using/installation.
July 5, 2021
Always excellent service
Always get excellent service from Vesternet. Also very helpful for any tech related questions. You just know the products you buy will work as you intend
July 5, 2021
Always a good service and good…
Always a good service and good products. Great savings as well.
July 5, 2021
Just good!
I’ve never had any issues with Vesternet! Helpful, reliable, prompt delivery and good support if you do have issues in my experience. Thank you!
July 5, 2021
A reliable one stop shop.
A reliable one stop shop for home automation infrastructure. Used them many times.
July 5, 2021
Vesternet are great
Vesternet are great, but annoying that I need to wait for the next 15-20% offer before I can order. Having ordered several times before to then get an offer code a couple of days later is really annoying. But a great supplier.
July 5, 2021
Fast and efficient
July 5, 2021
Have been using Vesternet for over 10…
Have been using Vesternet for over 10 years always great service.
July 4, 2021
Love the store
Love the store. It's my second buy and the shipping was very fast and the hub work's perfect.
Thank you
July 4, 2021
Good range of z wave products.
July 4, 2021
Great way to buy multiple smart home…
Great way to buy multiple smart home products, with a lot of learning documents as well
July 1, 2021
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