Vesternet Reviews 4,877

First one worked great for 11 months then died. Replaced immediately with no quibble. Thanks!

Great service with amazing aftercare. Will purchase again with confidence in the future.

All good. Quick delivery and good documentation and buying guides.

Not sure what I should/shouldn't buy. I would be happy if there were a visual example with a list of items for a new smart home buyer

My original review is below and is an accurate description of what happened. But I had also emailed them and by the next morning had a reply explaining that they use Shopify as the engine for the website and that site had been having big server issues for the best part of 2 weeks. They explained that they were extremely sorry for the experience I had had and were doing everything in their power to rectify it. As a result of this I've decided to upgrade the review somewhat as the speed of response was so good for my issue

"Almost unusable website that actually locked me out at one point due to too many requests from my IP address. I only pressed buttons as after a minute I assumed the request had not been sent as there was no wait symbol or other indication that it had worked"

Prompt response and action based on my change requested.

This is a great specialist retailer for smart home builds. They may not always be the cheapest... Though they regularly are.

But indisputably, they are always the go to expert in the field of smart home products, and the value they add in helping customers navigate the tricky challenge of compatibility between hubs and products, especially Zigbee and ZWave, helps compensate for occasions that they’re not the cheapest.

Vesternet, uses a discount method based on multiples of 5x or 10x of the same class of smart home product within either zwave or zigbee. This is a good deal perhaps if you’re starting out on building a smart home but From my perspective, as a pretty seasoned smart home veteran …replacing this with a loyalty scheme or discount that takes Account of the reality that I no longer need to Buy multiples of the same kind of product type and instead rewards loyalty for simply spending more of my ‘share of smart home wallet’ with vesternet vs their competitors. In this way I wouldn’t feel short changed in any way, or that my purchases are helping compensate those setting up for the first time and able to buy multiples and use the existing discount deal because, whether starting out or refining an existing set up … we’d all be working to the same discount / loyalty methodology :)

Update 4th October

Since my orginal review (below for context) I have been been impressed by Vesternet's refreshing and quick response to my challenges to them about my order which was not for a trivial amount.

Honesty and admission of an error, but more importantly a willingness to pitch in, own the issue, work out what had gone wrong and resolve it to both our satisfaction. Note - I provided an honest review and didn't just chuck it in to get a reaction, I was already in contact with them.

I now have resolution and I am very happy to recommend them for their products and solutions in the knowledge that if there is a difficulty it will be fixed promptly as soon as they become aware - about 48hrs since me raising the issue with them.

So, I'm pleased to change my rating and happy to say I will stick with Vesternet. Once I work how to use the 'Smarty Points' I'm sure I'll be even happier. Thanks David Bell

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Great prices and lots of information. But;

1 - website is shocking to use (across all three main browsers) on a fully up to date iMac - I'm pretty tech savvy - stuck in an endless loop of putting in account details - the only way to open my account is to right click the account tab to open in a new window and cannot see the 'smarty points' anywhere other than getting an email to tell me i have some.

2 - order fulfilment and information flow is poor - 'to follow' on the despatch note is all I have with zero information on the actual order in my account. apparently some stuff is out of stock (which is fine if my expectations were managed but they aren't) - so my value 'starter pack' is pretty useless at the moment. eg a water dock without the actual sensor - smoke sensor without the co2 sensor.

Want to stick with it - but guys, you need to up the game.

You did ask!

Account details unavailable - failed to recognise password reset from existing account...

But everything else since is 100%

Prompt delivery and better price and options than other online stores. Quality of FAQs and other helpful guidance is absolutely great!

It's when you need support that really shows up a vendor.
I needed support and the response was fast and accurate.
I'd received a faulty item.
No quibble, it was identified, returned free of charge and replaced the following day.
New item worked first time.
I'm a very happy customer.

I have dealt with Vesternet many times and never had a problem, even when I have had return something. They have a good range of products which are delivered in a timely manner. I have also found their support to be good especially with any queries I have raised. Certainly I will continue to use them and, based upon my experiences, recommend them to others.

Fast and knowledgeable response on web chat and next-day delivery.

Great site. Easy to use.

Quality products available at reasonable prices with fast shipping. Vesternet provides access to top quality home automation products easily and efficiently.

Vesternet is my go to place for buying z wave products. Shipped out fast and no issues with the products.

As always, seamless ordering process and a great initiative to suggest few other products with an extra discount after the order placed.
Keep up the good work Vesternet!