Bought a hydraulic lifter for my ride on mower but received a pair of pruning shears. Asked for a resend of the correct product or a refund and they replied they weren't in a position to provide eithe... See more
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I ordered what seemed to be a fair deal if they were actually having a batch made in China. They answered my request for a tracking number saying once items are sent i would receive it. That the items... See more
Dresses are lovely and worth the money. Returned two which arrived 10th March as Royal Mail delivery receipt confirmed. Messaged over 7 days ago help email address and no response. Still no return mo... See more
Company replied
Absolutely shocking customer service. Sent a dress back and within a few days received an email to say it had been received and that I would receive my refund in 3-5days. Now 3 weeks after that email... See more
Company details
Information provided by various external sources
A family-run business, established in 2009, Vestry has fast become the go-to destination for confident, glamorous, fashion-conscious women in search for something extra special. Flattering designs, beautiful detailing and quality are at the heart of our brand as well as offering a high level of customer service. Based in Wiltshire, UK we offer fast and flexible worldwide delivery
Contact info
Unit 4 Woodland Industrial Estate, BA13 3QS, Westbury, United Kingdom
- help@vestry.com
- www.vestry.com
1.3
Bad
451 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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It looks nice
It looks nice and fits well but the materials feel like £10. I am size 10, 5’6.
February 14, 2020
Unprompted review
Reply from Vestry
Hi there, thank you for taking the time to leave us a review and for your valued feedback, we will be sure to pass this on to the relevant team
Fast delivery and quality clothes
February 13, 2020
Unprompted review
Reply from Vestry
Hi Alison, thank you very much for taking the time to leave us a review and for 5 stars, we are pleased to see you found the delivery fast and the clothes good quality, we hope to see you again :)
WARNING ⚠️.....
WARNING ⚠️...... please do not use this company ... there customer service is appealing and their clothes are made from cheap tacky materials and overpriced!
I returned an item recently (which was over the 14 day policy due to valid reasons which I explained) and was then emailed to say I wouldn’t get a refund and I could go and pick the item up from their offices miles away. The item was unworn and had tags on it. After a threat to go to trading standards they agreed to send the awful outfit back to me with no refund! I have worked in retail and bought from all the reputable companies and never experienced this in my life as long as an item is unworn I have always been given a full refund!
Please do not buy from these scammers
February 13, 2020
Unprompted review
Reply from Vestry
Hello Michelle,
As we explained in our message to you, you were returning an item after 54 days.
We do state in our returns policy and through our online returns system that a return cannot be accepted that long after purchase. We do try to be as lenient as possible but being over 3 times longer than the permitted time we unfortunately cannot allow.
Our returns process does state that if you ignore this and send it to us anyway the cost to have it collected falls on you but you can arrange to have it collected by courier. As a goodwill gesture we offered to post it back to you at our cost.
We do our best to be lenient but we are running a business, allowing returns of that time frame would not be viable sadly.
As a loyal customer at Vestry
As a loyal customer at Vestry, having recently spent upwards of £1,000 on garments, I was very surprised at the level of poor customer service I have received.
Upon receipt of a dress which was not to the high standard I came to expect, I was refused a refund by Vestry as the tag had to be removed. I attempted to explain that the reason I had cut the tag, was due to the fact that it had been placed on the garment in a position which prevented me trying it on.
The dress was returned within 24 hours obviously unworn. As a repeat customer, I was shocked to receive an email 48 hours later to advise that I was not going to receive a refund, nor a credit note, due to the fact I had cut the tag from the dress for reasons explained above. l have never felt compelled to leave a bad review before, but am so dismayed at the lack of Customer Service received, I felt obligated to communicate this sub standard treatment to other Customers and potential Customers!
I have notified trading standards regarding this matter and will update all Vestry Customers and potential Customers of any update pertaining to this issue on this thread, unless an appropriate resolution can be agreed.
Still no contact from Vestry. Will they be contacting me soon?
February 13, 2020
Unprompted review
Reply from Vestry
Hello Rachael,
We're sorry to hear of this experience you had. I have found the support thread you had with our help desk. If a tag is removed as we cannot verify the item was not worn it makes it un-sellable. As such the return can never be accepted when the tag is returned for this reason. This is why you were refused the return in this instance and why we state in our returns system to tick the box that says the seal tags are in place and why the tag itself states if this is removed the return cannot be accepted.
However as a loyal customer with a good history with us it does give us the ability to consider the issue on a case by case as this builds some trust that, if the garment is in perfect condition, we can assume the tag removal was not in order to wear and return.
We can see your email in our system multiple times but no history of orders which is likely why you have had no leniency here, we'll send you a message on the help desk to hopefully locate your order history and hopefully do more for you if possible.
Kindest regards
Amazing customer service
Amazing customer service! Super speedy delivery too!
February 11, 2020
Unprompted review
Reply from Vestry
Hi Amy, thank you for your lovely feedback and for taking the time to leave us this review, we appreciate it and are delighted to see you were so pleased with your experience shopping with us and hope to see you again :)
Best quality for the price
February 11, 2020
Unprompted review
Reply from Vestry
Hi there, thank you very much for leaving us a review and for the 5 stars :)
Beautiful dress!
Beautiful dress!! I ordered forest green and the colour in website doesn't do it justice, maybe the lights!. It was only until i seen actual girls wearing it on FB sending in pictures! But it is class on! Make's me feel so comfortable with the gathering around my tummy. Lol a mum of 3 thats hard ta find. And i feel so skinny in it 🤗 xo
February 7, 2020
Unprompted review
Reply from Vestry
Hi Carrie, what a lovely review, thank you so much for taking the time to leave us your feedback, and we are thrilled to hear your dress makes you feel fabulous and we hope to see you again :)
Good value for money and quick service
February 7, 2020
Unprompted review
Reply from Vestry
Hi Jackie, thank you very much for your feedback and for leaving us 5 stars, we are happy to see you thought we offered good value for money and quick service and we hope to see you again :)
Reply from Vestry
Hi Emma, thank you so much for leaving us 5 stars, we are happy to see you thought your dress was perfect and we hope to see you again :)
I’ve recently ordered many clothes…
I’ve recently ordered many clothes online as haven’t had the time to go to the shops. I have ordered from many sites and nothing has fit. I’ve been left very disappointed and out of pocket as didn’t return within 14 days. I took one last chance with vestry and everything not only fit me really well but I feel amazing in the clothes and can’t wait to wear them. Thanks so much! I will definitely re order from vestry again soon!
February 5, 2020
Unprompted review
Reply from Vestry
Hi Candice, thank you very much for taking the time to leave us such lovely feedback, we loved to see you took a chance on us and you were so happy with your experience shopping with us and we are thrilled to see you felt amazing in the items you bought from us and we look forward to welcoming you back again :)
Reply from Vestry
Hi there, thank you so much for taking the time to leave us a review and for 5 stars, we are thrilled to see you are so pleased with your experience shopping with us and we hope to see you again :)
Great quick service
Great quick service, easy to use website and fitting of the clothing is spot on.
February 4, 2020
Unprompted review
Reply from Vestry
Hi Ana, thank you so much for taking the time to leave us a review and for your feedback, we are happy to see you were pleased with your experience shopping with us and we hope to see you again :)
Excellent service and great clothes
February 4, 2020
Unprompted review
Reply from Vestry
Hi Paul, thank you very much for taking the time to leave us a review and for giving us 5 stars, we are thrilled to see you found our service excellent and were pleased with your items, we hope to see you again :)
Quick delivery,trouble free
February 2, 2020
Unprompted review
Reply from Vestry
Hi Peter, thank you for taking the time to leave us a review and for the 5 stars, we hope to see you again :)
Nice clothing
Nice clothing, just material is not as nice as it looks on website
February 2, 2020
Unprompted review
Reply from Vestry
Hi there, thank you for taking the time to leave us a review and we hope to see you again :)
Very good quality and perfect size very…
Very good quality and perfect size very happy with ur dresses
February 1, 2020
Unprompted review
Reply from Vestry
Hi Natalie, thank you very much for leaving us a review and for the 5 stars, we are happy to see you are pleased with the quality and fitting of your dress and we hope to see you again :)
I love Vestry high quality and fast…
I love Vestry high quality and fast delivery . If you need to return something they are responsible and reliable
February 1, 2020
Unprompted review
Reply from Vestry
Hi there, thank you so much for taking the time to leave us a review and for the lovely feedback, we are thrilled to see you love Vestry and you are pleased with your experience with us and we hope to see you again :)
Reply from Vestry
Hi there, thank you for taking the time to leave us a review and for the 5 stars, we are happy you are pleased with your dress and that it came quickly :)
Reply from Vestry
Hi Caroline, thank you very much for your feedback and for leaving us 5 stars, we are thrilled to see you are very happy with your experience with us and hope to see you again :)
Great delivery and customer support.
January 31, 2020
Unprompted review
Reply from Vestry
Hi Rebecca, thank you for taking the time to leave us a review, we are pleased to see you thought the delivery and service were great and we hope to see you again :)
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