Bought a hydraulic lifter for my ride on mower but received a pair of pruning shears. Asked for a resend of the correct product or a refund and they replied they weren't in a position to provide eithe... See more
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See what reviewers are saying
I ordered what seemed to be a fair deal if they were actually having a batch made in China. They answered my request for a tracking number saying once items are sent i would receive it. That the items... See more
Dresses are lovely and worth the money. Returned two which arrived 10th March as Royal Mail delivery receipt confirmed. Messaged over 7 days ago help email address and no response. Still no return mo... See more
Company replied
Absolutely shocking customer service. Sent a dress back and within a few days received an email to say it had been received and that I would receive my refund in 3-5days. Now 3 weeks after that email... See more
Company details
Information provided by various external sources
A family-run business, established in 2009, Vestry has fast become the go-to destination for confident, glamorous, fashion-conscious women in search for something extra special. Flattering designs, beautiful detailing and quality are at the heart of our brand as well as offering a high level of customer service. Based in Wiltshire, UK we offer fast and flexible worldwide delivery
Contact info
Unit 4 Woodland Industrial Estate, BA13 3QS, Westbury, United Kingdom
- help@vestry.com
- www.vestry.com
1.3
Bad
451 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Just purchased a wrap over dress
Just purchased a wrap over dress. Excellent fix and lovely material. This is my second purchase and will definitely be buying from you again.
June 10, 2020
Unprompted review
Reply from Vestry
Hi Michelle, thank you very much for taking the time to leave us a review, we are thrilled you are pleased with your experience with us and we very much look forward to welcoming you back again :)
I am still awaiting my dress and have…
I am still awaiting my dress and have emailed twice with no reply as yet
June 10, 2020
Unprompted review
Reply from Vestry
Hi Miss Jeffery,
I have checked your order and can see it was successfully delivered at 10:12 am on 26th May. I have searched our tickets and the spam folder and cannot find any emails from you, I am not sure how you have been trying to contact us but please do so at help@vestry.com with your order number so we can assist you further.
Kindest regards
Krissi
www.vestry.com
The clothes are exactly as pictured and…
The clothes are exactly as pictured and the delivery was more than on-time, fast and easy. Love them- already repeat customer!
June 3, 2020
Unprompted review
Reply from Vestry
Hi there, thank you so much for taking the time to leave us a review and for your lovely comments, we look forward to welcoming you back again :)
The dress is lovely but there was no…
The dress is lovely but there was no confirmation email which was a bit stressful
June 2, 2020
Unprompted review
Reply from Vestry
Hi there, thank you for taking the time to leave us a review and it's great to see you thought your dress was lovely. I am sorry you did not receive your confirmation email. These get sent automatically and we checked our end today to make sure they were working okay. Perhaps it went to your spam/junk folder or there was a typo? Feel free to get in touch with us at help@vestry.com if you need any further help at all with this or any future orders :)
Great sales offers
Great sales offers - arrived on time and kept them all- thank you
June 2, 2020
Unprompted review
Reply from Vestry
Hi there, thank you so much for leaving us 5 stars, we are happy to see you were pleased with your items and we hope to see you again :)
Reply from Vestry
Hi there, thank you for leaving us a review. I have looked up your order details and can see you have completed the returns procedure on our website and we are now just waiting for your return arrive at our warehouse for processing and we shall email you to let you know as soon as this has been done. If you require any further help at all, please do not hesitate to get in touch with us at help@vestry.com
Return refund not given yet
Dresses are lovely and worth the money. Returned two which arrived 10th March as Royal Mail delivery receipt confirmed. Messaged over 7 days ago help email address and no response. Still no return money.
I do understand in the currency circumstances but we didn’t go into lockdown till 23rd March
May 26, 2020
Unprompted review
Reply from Vestry
Hi Lauren, thank you for taking the time to leave us a review and we are sorry in this instance that our usual service was slower than normal. Unfortunately, we were already dealing with the effects of the pandemic before the lockdown on 23rd March which resulted in some delays and a backlog. I can see that you were refunded on 19th May after we opened following our temporary closure. We really do appreciate your patience during this extremely difficult time and we apologise for any inconvenience caused.
Reply from Vestry
Thank you for your lovely review and for leaving us 5 stars! :)
Very impressed
It came so quickly! Was on the cheap side so I was sceptical but I absolutely love it lovely quality perfect true to size fit.
May 25, 2020
Unprompted review
Reply from Vestry
Hi Kat, thank you very much for your fantastic review and we hope to see you again :)
Dress was fabulous and good quality
Dress was fabulous and good quality. Delivered to Ireland in two days . Will definitely be ordering more 😊
May 22, 2020
Unprompted review
Reply from Vestry
Hi there, thank you for taking the time to leave us a review and for your fabulous comments and we look forward to seeing you again :)
Love the dress I purchased
Love the dress I purchased. Always quick, great service
May 22, 2020
Unprompted review
Reply from Vestry
Hi Jane, thank you very much for taking the time to leave us a review and for leaving us 5 stars, we are thrilled to see you love your dress and that you were pleased with our service. We look forward to seeing you again :)
My dress came very quickly
My dress came very quickly with no problems and it was exactly as expected.
May 9, 2020
Unprompted review
Reply from Vestry
Hi Claire, thank you so much for your fantastic review and we are pleased to see that it was exactly as expected and it arrived so quickly. We hope to see you again :)
Reply from Vestry
Hi Benjamin, thank you for taking the time to leave us such a great review, we are thrilled to see you are so pleased with your experience shopping with us and we hope to see you again :)
Excellent quality and prompt delivery
May 7, 2020
Unprompted review
Reply from Vestry
Hi there, thank you very much for taking the time to leave us a review and for leaving 5 stars, we are pleased you found our quality excellent and delivery fast and we hope to see you again :)
Item did not arrive
May 2, 2020
Unprompted review
Reply from Vestry
Hello, we are disappointed to see this review since we explained in our email to you, we temporarily shut down following the lockdown on 23rd March and had a notice on our website explaining we were shut due to COVID and that any orders placed would be dispatched once we reopened. We dispatched your order as soon as we could on the 5th May via DPD and this was confirmed as delivered the next day. I hope you will perhaps consider removing your review in light of this. If you wish to discuss this further at all, please do not hesitate to get in touch at help@vestry.com
I haven’t received my refund
I haven’t received my refund. I know time’s are difficult but I have returned approximately £500 worth of clothing about 3 weeks ago.
April 5, 2020
Unprompted review
Reply from Vestry
Hi Katharine, as we explained in our email to you, unfortunately, due to the pandemic we temporarily shut down following the lockdown on 23rd March and we were closed until May with nobody in the warehouse and therefore were unable to process any orders or returns. As soon as we partially reopened we made it a priority to work our way through the backlog and I can see that we have since refunded you. We apologise for any inconvenience caused and the disruption to our usual service and if you would like to discuss this any further please do not hesitate to get in touch with us again at help@vestry.com
Awaiting Refund 2 weeks now....
I returned my dress the same day I received it as didn’t fit. I spoke to a lovely lady called Jessica who confirmed receipt of return on 17/3/20 and said refund would be in my bank account in 3-5 working days. It has now been almost 2 weeks and no sign of a refund. Please can you advise.
April 1, 2020
Unprompted review
Reply from Vestry
Hi Miss Wilks,
Please can you email us at help@vestry.com so we can look into this further for you? Our website is temporarily closed due to Covid 19 and we are doing our best to answer customers in impossible circumstances. Due to the ongoing crisis, we cannot operate as normal or provide our usual standard of service which I hope you can appreciate, however, please do email us so I can look into this further for you and see what I can do to help.
Kindest regards
Sophie
www.vestry.com
Still waiting for refund .
March 29, 2020
Unprompted review
Reply from Vestry
Hi there,
Our website is temporarily closed due to Covid 19 and we are doing our best to answer customers in impossible circumstances. Due to the ongoing crisis, we cannot operate as normal or provide our usual standard of service which I hope you can appreciate, however, I can see your order number attached to this review and we have been able to get your returned order through today and refunded.
Thank you for your patience and understanding at this difficult time for everyone, sending you our best wishes, stay safe.
Kindest regards
Sophie
www.vestry.com
Excuse Of processing my return before virus
Returned product and got Royal Mail tracker confirming it was delivered 8/9th March. Spoke today someone at Vestry and they said we have it and will take 3/4 days to process. This was fine. However I spoke to someone today who said it’s not been returned and showing as outstanding. I said no I have proof so she then said due to Coronavirus we haven’t got the return. This was returned before the everything started shutting down. I then said due to this and lack of help I will review one star. To which she reply sorry you feel like this but we will reply saying due to what’s happening we will say why this has happened. No this isn’t fair. My return should have been processed long before Vestry closed and was still doing deliveries and return. You can’t possible use this as your excuse and ignore my 1 star when I have dates and emails as proof you had it and had time to process my money before all this happened. Terrible you staff aloud to tell me they will use this against my 1 star review instead of holding up your hands and accepting your mistake. So what now as you do have my delivery AND YOU DO have you now lost it and I will never get my refund? Do you need Royalmail proof and when you do see it was delivered back before this pandemic will you apologise for being completely in the wrong and not accepting the 1 star review? I have read so many comments on here when you never own up to stuff and always seem to blame the buyer. The dress I got was lovely I have no arguments about the products but the service and making out I’m not allowed to leave a one star review it just not fair and should be reported if you won’t take responsibility for your mistake.
Again no doubt you will come back to this with an excuse but this at no point should have been delayed this long since it was returned and accepted before you shut down
March 26, 2020
Unprompted review
Reply from Vestry
Hello Lauren,
As we explained to you the first reply from us to yourself we have any record of was on March the 17th where contrary to your account, we did not say we had your return, we advised we didn't yet have it. We checked your status today and it still shoes not returned.
We explained to you the impact of COVID and the health and safety we have had to employ in our returns department as they handle goods and could contract the virus so will not be able to follow this up until we reopen.
You threatened to leave us this review if we did not cooperate, and then claimed to have evidence of a conversation we have no evidence of. We asked you to help us find that conversation you did not send us the proof you say you had, you did not send us the Royal Mail tracking to prove we received it (and we did explain even if we did if it happened during our lock down process we can't handle the return due to the crisis).
We are deeply saddened that in a time of crisis when everyone should rally together you have chosen to beat down a business rather than support it when this is clearly beyond our control as we have explained in detail through the help desk. If you feel that a global epidemic and a complete government shutdown is a 'excuse' there is nothing more we can add.
Everyone is feeling this and we ask for compassion not anger, understanding not hate. The refund will be processed as soon as we are able to, we physically cannot do anything right now as health and safety of our staff and our customers is our paramount concern.
Kindest regards
Sophie
Reply from Vestry
Hi Lisa, thank you very much for your lovely review and we are thrilled to see you were happy with your purchases and we hope to see you again :)
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