Although it was frustrating not being able to purchase this product for several months when my cat needed it, I'm changing my review to five stars, now that we have been using Derma-ionx for a month.... See more
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Right now I'm on the fence, sorry ... Within the first 48 hours, the liquid elimination was reduced by Half! I was So happy: Then the backslide.... Maybe it was too late for him. He is still... See more
Already half way through our second bottle of four and see NO results. We have an eight year old English Sheepdog that in February 2017 got cataracts probably caused from diabetes. March 14th, he is... See more
Company replied
VETiONX speaks for itself. The customer service is great, the products are high quality and sure help. You need assistance, the staff is there for you. I rescued a Golden Retriever, who was in bad s... See more
Company details
- Pet Store
- also in
- Hobby Store
About VETiONX
Information provided by various external sources
VETiONX® features pet health care products that are safe and effective for all pets and animals. At VETiONX®, we believe in helping your pet restore natural balance. By providing valuable veterinarian insight and unique homeopathic solutions, we help pets around the world lead long, healthy lives, naturally.
Contact info
4635 40th St SE, 49512, Grand Rapids
- 866.977.0888
- service@vetionx.com
- www.vetionx.com
4.1
Great
2K reviews
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I finished the bottle with no good …
I finished the bottle with no good results honey still has very bad arthiritis
also has to take many rests during a walk
July 28, 2017
Unprompted review
Reply from VETiONX
Thank you for taking the time to give us your feedback on our product. We are sorry to hear that Honey has not responded to Promaxol after using the product for a month. Of course, timing for relief and overall results will vary with each pet. Please look for an email from our customer service department shortly regarding this order.
Sincerely,
Vetionx Customer Service Team
Diebitic Cat
It's not your products fault,an it might be helping some, this was for a friend,she can,t afford vet bills so we are giving it a try.lts only a little over a week so I think it's a little early to tell she is on a double dose, but she was drinking a whole lot of water, an BIG lumps of urin, Thanks for checking.
July 27, 2017
Unprompted review
Reply from VETiONX
Typically, we do recommend trying our products for at least 30 days since they are homeopathic and can take time to build up in the system. Many customers started noticing some improvements after about 2 weeks of regular use, however timing for relief and overall results will vary with each pet. It can depend on how well the body absorbs homeopathic ingredients and how severe the symptoms are to start as well. We do hope that your friend continues to try the product. They are welcome to contact our call center directly with any product or usage questions as we would be happy to assist.
Sincerely,
Vetionx Customer Service Team
Very happy cat mom!!
First of all, I want to give a BIG "shout out" to Vetonix's vet, Dr. Char! She went "over and above" giving me VERY useful information, to help my Diabetic cat! I am using 3 products from Vetonix - Dia-ionx, Omega 3/6/9 and Probiotics for cats. I am extremely happy with ALL of these products!! My 12 year old cat was recently diagnosed with Diabetes. I give her insulin shots, 2 times a day. She was sluggish, at first, with just the insulin. Once I started the Vetonix products, I noticed a BIG difference in the amount of energy she now has.
Thanks, Dr. Char + thanks Vetonix!
July 24, 2017
Unprompted review
My dog is suffering from arthritis of …
My dog is suffering from arthritis of the hips and also a nervous disorder. I was advised by Dr Char to use Anxietrex and arthro-ionx .I have been using both almost one week and to date there is no improvement . I am disappointed but I will continue trying since I am desperate for results
July 24, 2017
Unprompted review
Reply from VETiONX
We do appreciate your feedback thus far. Since our products are homeopathic, it can take time to build up in the system before the body can begin responding effectively, which is why we do encourage customers to try our product for at least 30 days. Timing for relief and results will vary with each pet, and has been any time between the 2 week mark and the first full 30 days with regular use. We do hope that you continue with both products and please feel free to contact our call center directly with any product or usage questions as well keeping us posted on your progress.
Sincerely,
Vetionx Customer Service Team
Doesn't work
This treatment didn't help at all with a simple seasonal allergy.
July 22, 2017
Unprompted review
Reply from VETiONX
We are sorry to hear that Derma-Ionx has not helped to relieve your dogs symptoms. The product is intended to help with the symptoms that can be caused by an allergy, which for some pets can take time to build up in the system before the body will begin responding, which is why we encourage customers to give our product at least 30 days. If the product is just given internally, each bottle should last 30 days for pets up to 90 pounds, less if it is used both internally and externally for added relief. You are welcome to contact our call center directly with any product or usage questions as we would be happy to assist you.
Sincerely,
Vetionx Customer Service Team
Didn't work for our guy!
We were so excited to start using Vetionx with all the positive reviews. It hasn't helped at all with our Siberian Husky. Found out through an x-ray that his problem is arthritis but more degenerative muscle/joint issues
July 21, 2017
Unprompted review
Reply from VETiONX
We are sorry to hear that Woody has not responded to our product as you had hoped. It sounds like there is a bigger issue there and we do hope that you are able to find a treatment that best fits his needs. With any product, natural or prescription, results will vary. What works for one may not work for another unfortunately. Timing for relief does vary as well since our products are homeopathic, it can take time to build up in the system before the body can begin responding. Typically we encourage customers to give our products at least 30 days, and given as directed. There is a crisis dosing option available if you are not seeing a response at this time. Your order does have 60 days from the date of purchase and you are allowed to use 2 full bottles within that time frame. We hope that you continue to use the product for the remainder of the month, but please keep us updated. You are welcome to contact our call center directly if you have any product or usage questions as we would be happy to assist you.
Sincerely,
Vetionx Customer Service Team
Product arrived on time but I can't …
Product arrived on time but I can't honestly say that it helped my dog. He is still scratching with red and flakey skin. I have taken him to several Vets and spent about a thousand dollars on him. Nothing helps.
July 20, 2017
Unprompted review
Reply from VETiONX
We are sorry to hear that your dog Monk has not yet responded to the product. It looks like you have started giving Monk the product a couple of weeks ago. Typically, because our products are homeopathic, we do encourage customers to try our product for at least 30 days as it can take time to build up the system before the body can begin responding effectively. We have had customers see improvements rather quickly, however timing for relief and results can vary with each pet. We do hope that you continue to use the product for a full 30 days. If you have any product or usage questions, please feel free to contact our call center directly as we would be happy to assist you.
Sincerely,
Vetionx Customer Service Team
Good product - helping my dog.
Good online shopping experience and it is helping my dog!
July 19, 2017
Unprompted review
Derma-ionx really works
My pet's Derma-ionx arrived in a timely manor. It has helped my dog immensely. She couldn't tolerate the vets prescribed med. Thank you
July 17, 2017
Unprompted review
Great multi-vitamins
Great multi-vitamins! Both my dogs love the treat style soft chew vitamin. We will definitely order again.
July 17, 2017
Unprompted review
Arthro-IonX does work
Arthro-IonX does work. I read the product reviews and thought I'd give it a try and bought one bottle. Our 11 year old large male Standard Poodle was having a very hard time jumping up on our bed. He eventually gave up trying. I was so sad for him and researched what I could do for him. My first thought was purchase steps for him but, I wanted to give him something to help his pain/energy. I am very pleased to say that after about a week of being on Arthro-IonX once a day, he could jump and do stairs so much better. Now after about a month he is back to par. I could not be happier! I just bought 4 more bottles.
July 13, 2017
Unprompted review
Product arrived quickly- arthro-ionx
Product arrived quickly, faster than quoted. Already see improvements with our cat, dog not yet but only been couple of weeks, on second bottle now
July 13, 2017
Unprompted review
very trustworthy
very trustworthy? Maybe, I had returned the product unopened, refused it, it has been a while, waiting for my refund!
July 8, 2017
Unprompted review
Reply from VETiONX
After reviewing your order information, we do show that we can corresponded with you regarding your refund via email several times as well as provided an update via telephone. Your refund has been processed and as stated on the telephone, it can take between 3-5 business days for the credit card company to receive an post the transaction to your account. We are terribly sorry if you have missed any responses that we have sent. Please let us know if you do not see your credit by the end of the week. There was an automatic email sent as well containing the refund transaction number, please refer to that when checking with your credit card company.
Sincerely,
Vetionx Customer Service Team
I've been using the Chill out chews for …
I've been using the Chill out chews for my dog and it has really helped with her storm phobia. She finds a comfortable spot and sleeps through most thunderstorms now.
July 8, 2017
Unprompted review
No progress to date
Have been using for11 days on my 12 year old Golden Retriever now suffering from hip dysplasia. So far I have seen no improvement. I'll give it a full 30 days before requesting a refund. Customer service though was very friendly.
July 7, 2017
Unprompted review
Reply from VETiONX
We are sorry to hear that Chloe is not responding as of yet with Arthro-Ionx. Unfortunately, the timing for relief and results will vary with each pet, and 11 days may not be long enough for Chloe's body to respond effectively. Have you tried the crisis dosing at all? Is that being mixed with water and sitting all day or is Chloe drinking that all right away?
We are glad that you will be trying our product for the full 30 days, but please feel free to contact our call center directly with any product or usage questions as we would be happy to assist you.
Sincerely,
Vetionx Customer Service Team
I have noticed minimal but a little …
I have noticed minimal but a little difference in my dog. She started suffering terribly when we began cutting the grass this year. I cannot afford this new drug "apoquel." And, I prefer natural remedies whenever possible. But I am not seeing the results I hoped for. I wonder how long it's supposed to take? 60.00 for 2 small bottles is also high for such little result. She scratches til she makes herself help. It actually - just the scratching - wakes us up at night.
July 5, 2017
Unprompted review
Reply from VETiONX
We are sorry to hear that your dog is experiencing such discomfort and irritation. Since our products are homeopathic, it can take time to build up in the system before the body can begin responding effectively. This can also depend on how the product is given, how severe the symptoms were to start and how well their body absorbs homeopathic ingredients. Derma-Ionx does come with a spray bottle that you can use topically, however it is intended for internal use for optimal results. It can be done up to two times daily if needed, which is our crisis dosing.
We do encourage customers to give our products at least 30 days, with regular use. You are welcome to contact our call center directly if you have any product or usage questions as we would be happy to assist you.
Sincerely,
Vetionx Customer Service Team
My product came very quickly and I was …
My product came very quickly and I was very satisfied.
June 28, 2017
Unprompted review
My dog feel better
My dog feel better. Thank you so much.What you recommend else ?
June 26, 2017
Unprompted review
Reply from VETiONX
We are glad to hear that your dog is feeling better! You are welcome to look through our product catalog online to see if there is anything that you may be interested in adding to further support a healthy lifestyle. There is also a link on our website that says, "Ask our Vet", that you are welcome to use as well. This allows you to submit a question via email which is responded by an actual veterinarian. This can take between 24-48 hours, but you can ask about products that we carry or more health specific if needed. We do hope that you continue to keep us posted on your progress and feel free to contact our call center directly with any product or usage questions.
Sincerely,
Vetionx Customer Service Team
Product was not what I thought it was …
Product was not what I thought it was and your return policy is has a long way to go to become more friendly - not user- friendly but more polite and not so "stiff" - probably won't go back to this label again due to nasty return policy
June 26, 2017
Unprompted review
Reply from VETiONX
We are terribly sorry that you felt this way about our return policy. Every company has it's own refund policy whether it be an online company or a retail location. We do show that an RMA (Return Merchandise Authorization) number has been issued for the return of your product and an email confirmation has been sent which includes all the return guidelines. Please feel free to contact our call center with any questions as we would be happy to assist you. Otherwise, once the package has been received, a refund of the product price will be issued. There is an automatic email that is also sent once the refund has settled in our system, which does include a transaction number as well that you can use to confirm with your credit card company.
Sincerely,
Vetionx Customer Service Team
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