All the staff were friendly, calm and patient and extremely helpful. I'm so grateful that we have this out of hours service available, as it's always just after our surgery closes for the day (or w... See more
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Started with very quick and efficient information taking in the initial phone call, then calm, friendly and professional treatment after we’d arrived. Clear explanations of what was happening and the... See more
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Our cat was unable to breath properly ,the emergency vets and day ones were absolutely amazing, professional with constant updates with our lovely cats progress and treatment.they didn't discharge her... See more
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Kept me waiting. Charged extortionate £415 for 5 minute consultation, paracetamol and oral suspension!! I’m 73 years of age on benefits cleared me out for Easter!! I’m broke!! Day light robbery!! No c... See more
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Company details
About Vets Now - Ashford
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Ashford Road, TN23 3EA, Ashford, United Kingdom
- 01233 340104
4.4
Excellent
154 reviews
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Friendly, helpful and patient.
All the staff were friendly, calm and patient and extremely helpful.
I'm so grateful that we have this out of hours service available, as it's always just after our surgery closes for the day (or weekend), that the accidents happen.
We're lucky, we have good insurance, which will help to cover the cost of the initial consultation too.
April 27, 2026
Reply from Vets Now - Ashford
Hi Naomi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day
They courteous of the staff when we…
They courteous of the staff when we walked in which
made us feel very welcome.
The Vet and the Triage Nurse who we saw on Sunday
were excellent. The Vet explained what was wrong
with out cats eye and treated accordingly.
April 21, 2026
Reply from Vets Now - Ashford
Hi there, we're happy to hear that the team at Vets Now Ashford made you feel welcome! We appreciate your kind words regarding the care your cat received. Thank you for your feedback.
Emergency visit
Our cat was unable to breath properly ,the emergency vets and day ones were absolutely amazing, professional with constant updates with our lovely cats progress and treatment.they didn't discharge her till they made a diagnosis and explained everything
April 11, 2026
Reply from Vets Now - Ashford
We appreciate you sharing your experience. We're so glad the team provided such amazing and professional care, kept you updated, and ensured a diagnosis before your cat was discharged.
Reply from Vets Now - Ashford
Hi Jenny, thank you for your positive feedback. Have a lovely day!
Started with very quick and efficient…
Started with very quick and efficient information taking in the initial phone call, then calm, friendly and professional treatment after we’d arrived. Clear explanations of what was happening and the treatment provided. The bill came to nearly £500 but it takes money to have a service like that available 24hours and that’s why we have insurance…
March 23, 2026
Reply from Vets Now - Ashford
We're happy to hear that the initial call was dealt with efficiently and that the treatment you received was calm and professional. We appreciate you acknowledging the value of our 24-hour service. Thank you for your feedback.
Great service from the team and really…
Great service from the team and really looked after the "patient". Emergency cover was better than expected and very professional. Thank you!
March 15, 2026
Reply from Vets Now - Ashford
Hello Emile, we appreciate you taking the time to share your experience. Our team is dedicated to providing professional and attentive emergency care, and we're so glad it exceeded your expectations.
Nice people who came and spoke to us…
Nice people who came and spoke to us and told us about their own pets and made us feel that our pet was in a knowledgeable and safe place with genuine animal lovers.
February 11, 2026
Reply from Vets Now - Ashford
Hi Caroline, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Efficient emergency treatment
I was seen almost as soon as I arrived and the vet took details and carried out an investigation. Treatment followed (for ingestion of toxic raisins) and my puppy seems well so hopefully it was started in time.
The vet and receptionist were friendly and efficient.
The only downside was that, as an emergency appointment, the cost was very high and would have been a serious problem if I had not been insured.
February 9, 2026
Reply from Vets Now - Ashford
Hi Keith, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Great caring vet.
January 25, 2026
Reply from Vets Now - Ashford
Hi Anna, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Received urgent treatment for the…
Received urgent treatment for the family dog, the vet was knowledgeable, provided very helpful tests and treatment and communicated information very clearly. As ever with Vets Now the only complaint is the extortionate out of hours consultation fee.
January 16, 2026
Reply from Vets Now - Ashford
Hi Andrew, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Lovely staff who kept me fully updated…
Lovely staff who kept me fully updated about my cat.
January 13, 2026
Reply from Vets Now - Ashford
Hi there. Thanks for taking the time to leave us a review. We really appreciate it. Have a lovely day.
Wonderful, kind vets!
Wonderful vets, really reassuring, and thankfully our dog could be seen straight away.
December 22, 2025
Reply from Vets Now - Ashford
Hi there, thank you so much for sharing your experience with us. We're so pleased we were able to help your dog. Have a lovely day!
Wonderful
Efficient, understanding and so helpful right from the start of our unexpected appointment. The receptionist was absolutely wonderful as were all the staff.
The vet explained everything clearly giving us confidence in what the procedures were.
Would not hesitate to go to them again if the need arises.
December 9, 2025
Reply from Vets Now - Ashford
Karen, we appreciate you sharing your positive experience with us. We're so glad that our team was helpful during your unexpected appointment and that the vet provided clear explanations.
Very prompt and caring consultation…
Very prompt and caring consultation with Joe. He was very good and caring with my little, elderly Norwich terrier and took time to discuss options and chose the less stressful line of action at this initial stage due to Freddy's hearing loss and slight dementia.
November 29, 2025
Reply from Vets Now - Ashford
Thank you for your feedback. I am glad the team were able to support you and Freddy
Lovely people..Scott..who was actudlly scottish..and Lauren..calm and very helpful
The people on the phone.helpline
.Scott(scottish) and a lady called lauren..were so helpfull and put my mind at ease..as i was paniking about my dog..they were calm and very helpful ! Vets checked Ruby(my dog)She had to have an emergency operation two days later....had to wsit as thry had to give her a load of antibiotic medication before they could operate!! Anyway Ruby had to have 12 teeth out!!shecwas on the brink of sepsiss..do they saved her life..i am eternally gratefull to the whole team😊🐶
November 3, 2025
Reply from Vets Now - Ashford
Hi Lisa, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Ruby. Have a great day.
Absolutely a waste of time
Absolutely a waste of time. After paying £321 for a 15 min consultation I had no clue what was wrong with my dog. "It could be this it could be that. What do you want to do? Well I dont know that's why im here! Its disgusting they can charge that saying its out of hours when they are only open out of hours. Its the vets out of hours not theirs. Avoid using
October 19, 2025
Unprompted review
Reply from Vets Now - Ashford
Good Morning Tracy, we appreciate your feedback and regret that the consultation did not meet your expectations. We're sorry you left without a clear understanding of your dog's condition after the out-of-hours appointment. We'll review this situation to improve our service. We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ . If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.
Very good vets
Such a pleasurably experience at such an unsociable hour.the vet was great calm reasuring very friendly person who loves his job and animals he treats. Even though it was an expensive experience.but it was out of hours and new the price. As i have now discovered my dog is a drama queen Definitely thinking of moving to this vets
October 13, 2025
Reply from Vets Now - Ashford
Hi Lynette, thanks so much for your positive feedback. We really appreciate it. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Brilliant service
Brilliant service, if very expensive. Joe, the vet was friendly, lovely and treated my cat with care.
September 29, 2025
Reply from Vets Now - Ashford
Hi Jayne, many thanks for your positive feedback. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Absolutely amazing practice
Absolutely amazing practice. They made my visit as pleasant as it could be, they were so helpful, polite and knowledgeable. Constantly kept me up to date which was really reassuring. I really could not thank them enough.
September 23, 2025
Reply from Vets Now - Ashford
Hi Keir, thanks so much for your positive feedback, we really appreciate it. It’s a pleasure to have helped you and your pet.
Despite the sadness of the event
Despite the sadness of the event – one of our cats had to be put down – it was dealt with in a compassionate manner. I had all the time in the world to deal with William's departure, and the surgeon, Yvonne, and her nurse did it in the most peaceful way – and took time to listen to me afterwards.
Absolutely brilliant. So much care - thank you.
October 4, 2024
Reply from Vets Now - Ashford
We are so sorry for your loss. Our team aims to provide compassionate care during difficult times, and we're grateful that you felt supported.
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