Vets Now - Bradford Reviews 

128
TrustScore 4.5 out of 5

4.3

1 Lorne St, BD4 7PS Bradford, GB


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Rated 1 out of 5 stars

The issue is cost - £435 to have care for a cat with an eye infection- including HUGE mark up of drugs that cost £1.90 but charging me £25!!! 💸At least you are open about this in your invoice 😂hones... See more

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Rated 5 out of 5 stars

We took my poor Minnie as she had collapsed and stopped breathing. The staff at thornbury vets were amazing they rushed straight out for her at the door and took her to the back reassuring they woul... See more

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Rated 5 out of 5 stars

I am a person of not many words. Dog was taken care of quickly, vet has heard out my concerns with patience. As it was BH, doctor has advised to come back during a week to pay less for non-urgent trea... See more

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Rated 5 out of 5 stars

They were professional and kind under the stressful circumstances… quick and very clear of the cost’s before treatment . My Siamese had eaten 3 raisins which I didn’t know where toxic and treatment w... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - Bradford

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

128 reviews

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4.3

All reviews

(128)

1,888 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great work!

They acted very quickly and professionally when our pup had an allergic reaction, they were very calm and friendly.

September 18, 2023
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Reply from Vets Now - Bradford

Hi Lorna, thanks for taking the time to leave us a review. We really appreciate it. Have a lovely day.

Rated 5 out of 5 stars

My dog needed urgent medical care and…

My dog needed urgent medical care and vets now provide it. Sound advise understanding staff and first class care

September 5, 2023
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Reply from Vets Now - Bradford

Hi Brendon, we really appreciate you taking the time to leave us a review.We’re glad we could help you and your pet. Have a lovely day.

Rated 5 out of 5 stars

Absoutley excant told us up front when…

Absoutley excant told us up front when we asked them about our furbaby didn’t fob us off and listened to how we felt.

September 6, 2023
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Reply from Vets Now - Bradford

Hi Helen, we really appreciate your kind words. We’re glad you were happy with the service provided by our team.
We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. Have a lovely day.

Rated 5 out of 5 stars

Kind and compassionate at stressful time

Visited this vets with our acutely very poorly cat. We were seen quickly and our cat was taken immediately for assessment. The vet saw us soon after and explained our options. We sadly decided the best course of action was to have him put to sleep. At all times the vet and other staff were so kind and compassionate even taking pawprints for us to take away. My only niggle is that it was not easy for us to find which when you have a very sick pet was stressful.

August 13, 2023
Unprompted review
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Reply from Vets Now - Bradford

Hi Sally, we really appreciate your kind words. We’re all animal lovers at Vets Now and understand how hard the loss of a pet can be. Our thoughts are with you at this difficult time.

Rated 5 out of 5 stars

The vet probably saved my best friend's life!

The vet was very knowledgeable and probably saved my dog's life by telling us exactly where to take her and how urgent it was. Can not thank them enough!!!

August 6, 2023
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Reply from Vets Now - Bradford

Hi there, thanks so much for your positive feedback. We really appreciate it. We’ll be sure to pass your kind words onto our team.

Rated 5 out of 5 stars

Very attentive vet surgeon

Very attentive vet surgeon, really thorough and great at explaining things with compassion. Friendly and supportive admin and nurse team members too.

July 31, 2023
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Reply from Vets Now - Bradford

Hi Helen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Thank you for the care and advice you…

Thank you for the care and advice you gave myself and kitty Lunar. It’s great that I can follow on the best care for her at home after her vet treatment

July 30, 2023
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Reply from Vets Now - Bradford

Hi Kelly, thanks for taking the time to leave us a review. We really appreciate it. We’re glad you were happy with the service provided by our team.

Rated 5 out of 5 stars

Buttons our cocker spaniel was very…anxious and in pain

Buttons our cocker spaniel was very anxious and pulling his fur from the base of his tail he was obviously in distress, the staff were polite and kind, they understood how upset we were seeing our boy in pain, the vet asked questions and examined Buttons, he was kind to both us and Buttons, he answered all our questions and explain everything well, he put our minds at rest. The nursing staff were polite, professional and kind, they understood that we were upset due to Buttons being in pain.

July 27, 2023
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Reply from Vets Now - Bradford

Hi Joyce, we really appreciate your kind words. We're glad our team could be there to help Buttons, have a good day.

Rated 5 out of 5 stars

Truly outstanding.

Truly outstanding.. our little dog was so poorly & the care & attention given was Incredible. Cannot fault them one bit. A lovely practice & a very caring group of individuals.

July 16, 2023
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Reply from Vets Now - Bradford

Hi Carl, we really appreciate your kind words. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

We had to get our cat seen out of hours…

We had to get our cat seen out of hours as he had seen our normal vet earlier in the week and wasn’t getting any better.

Vets Now were great! We were seen very promptly and our cat was so well looked after! They even managed to take his blood easily which is a challenge for anyone who had previously tried!

July 21, 2023
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Reply from Vets Now - Bradford

Hi Hannah, many thanks for your positive feedback. We’re glad you were happy with the service provided by our team.

Rated 5 out of 5 stars

Very prompt and supportive service

Our cat seemed to get very poorly suddenly at 9pm, and I got straight through to a very helpful lady on the phone, who set up our visit to a clinic within 30 mins drive from us. We were seen pretty quickly by a lovely vet, who did a thorough examination and a blood test, explained everything clearly, and didn't push any treatments. As a bonus, our cat seemed to improve spontaneously, and is continuing to recover, but Vets Now really helped us through our concern.

June 28, 2023
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Reply from Vets Now - Bradford

Hi Wendy, thanks for your feedback. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Emergency visit

Emergency visit. I was very upset dog huddled,shaking after being hit by a car.
They were great. Dog was gently taken and someone sat with me.
The dog was battered and brusiexbut ok. They were very practised and thorough and calming. I am glad I was registered with them. Dogs ok, I've aged 15 years.

June 30, 2023
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Reply from Vets Now - Bradford

Hi there, many thanks for your kind review. I'm glad we could be there for you both.

Rated 5 out of 5 stars

Was a fantastic service

Was a fantastic service, they were able to book us in at short notice when it was late at night/early morning. The staff were friendly and clearly explained how the service worked, answering any questions we had. The vet was calm and caring with our cat. Just really reassuring and put our minds at rest.

June 28, 2023
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Reply from Vets Now - Bradford

Hi Kate, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

There were amazing with Lola bell and…

There were amazing with Lola bell and she now doing amazing and would like to say a big Thankyou

June 25, 2023
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Reply from Vets Now - Bradford

Hi Leighann, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

A dignified end for my boy

I took my pet rat to be put to sleep. The vet allowed me to be with him while he passed away - the first time I have been allowed with any of my small furries. He was kind, gentle and compassionate. He anaesthetised him, and brought him out to me wrapped up like a baby. Then injected him with me present. Thank you for making a very hard decision so much more bearable. Thank you for not keeping me waiting in the waiting room. Thank you for allowing me to say goodbye to my last boy as he passed away. I'd love to know the vets name as he was one of the kindest vets I have ever dealt with. This company was incredible in my pets time of need and very transparent about pricing. Thank you again x

May 5, 2023
Unprompted review
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Reply from Vets Now - Bradford

Hi Marie, thanks for taking the time to leave us a review. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time.
For any queries regarding you visit please contact enquiriesteam@vets-now.com who will be happy to help. Please include the clinic you went to, your pet's name and the first line of your address along with the query itself.

Rated 4 out of 5 stars

The people

The people working there were all kind and patient with me and my cat. The service was efficient. 4 stars because the cost for emergencies is very high and could prevent some people from getting emergency help for their pet. However my worries about my cat were alleviated in a quick and professional manner. Thank you.

June 2, 2023
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Reply from Vets Now - Bradford

Hi, we really appreciate your kind words. We’re glad we could help you and your pet.
If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

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