Phoebe was FANTASTIC. It just such a shame emergency vets are so expensive. Luckily for once I had the money upfront to pay. £423!! As my dog is insured, I will get the money back. What about most pet... See more
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Location
Switch locationInside St Anne's Vet Group, 6 Saint Anne's Road, BN21 2DJ Eastbourne, GB
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See what reviewers are saying
Polite and efficient, nice vet, had it been an obvious problem, like a wound, or a cat or dog, the treatment would have been fine. As it was the ferret was made comfortable until I could get him to... See more
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We took our dear little Cavalier to Vets Now on the August bank holiday,because she has massively large runny poops with lots of blood which came on without any warning. They treated her but she di... See more
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Call answered very promptly, reassured by vet and appointment made to be seen asap, made aware of cost. On arrival Vet very kind to my beloved cat and after thorough examination appropriate treatment... See more
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Company details
About Vets Now - Eastbourne
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Inside St Anne's Vet Group, 6 Saint Anne's Road, BN21 2DJ, Eastbourne, United Kingdom
- 01323 325168
4.4
Excellent
196 reviews
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Reply from Vets Now - Eastbourne
We're glad you found our service prompt and friendly from beginning to end. Thank you for your positive feedback!
Excellent service
Very efficient and helpful could not fault any of the staff they were all very kind
May 2, 2026
Reply from Vets Now - Eastbourne
We appreciate your kind words and are so glad to hear that our team provided such a positive and supportive experience for you.
Reply from Vets Now - Eastbourne
Hi Judy, we are so happy we could help Thea at Vets Now Eastbourne. Thank you for sharing your experience with us; we appreciate it.
Reply from Vets Now - Eastbourne
Thank you for your kind words, Elizabeth. It was our pleasure to help your dog. Have a great day!
Polite and efficient
Polite and efficient, nice vet, had it been an obvious problem, like a wound, or a cat or dog, the treatment would have been fine. As it was the ferret was made comfortable until I could get him to my own vet where the diagnosis was confirmed and exploratory surgery proved the prolapsed bladder to be accompanied by heart failure.
I have no issue with out of hours vets but my heart sinks when it comes to my ferrets because knowledge is so limited.
April 8, 2026
Reply from Vets Now - Eastbourne
Hi there, thank you for taking the time to leave a review. We understand your feedback but we're glad we could be there to help your ferret until you could get to your vets in the morning.
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address, postcode and highlighting your concerns.
Calm reassuring friendly staff
Calm reassuring friendly staff. Seem very fast and referral set up all on a bank holiday. Thank you
April 7, 2026
Reply from Vets Now - Eastbourne
Hi Jan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The vet we saw was lovely
The vet we saw was lovely, explained everything to us and made sure we understood. We weren’t rushed and she took her time with our cat, calming and making a fuss of her before she did any checks.
March 15, 2026
Reply from Vets Now - Eastbourne
Hi Linda, thank you for taking the time to leave us a review. We're so glad to hear our vet was able to help you and your cat. Have a lovely day!
Staff are brilliant
Staff are brilliant, very friendly and knowledgeable. You get such amazing service. I am quite sure that if I had not taken my dog here she would have passed away overnight. I wish they did a day practice. As vets now are so much better than my day time vets.
This is the third time I have had to use the out of hours vets and every time they have done outstanding work. Cannot recommend enough.
March 13, 2026
Reply from Vets Now - Eastbourne
Hi Rebecca, Our teams are passionate about pets, and feedback like yours means a lot. We’ll share this with the Eastbourne team; thank you for taking the time.
Phoebe was FANTASTIC
Phoebe was FANTASTIC. It just such a shame emergency vets are so expensive. Luckily for once I had the money upfront to pay. £423!! As my dog is insured, I will get the money back. What about most pet owners, who wouldn’t have the money to pay. The idea of any pet being ill and in pain, not being treated, because the owner cannot afford the astronomical bill, really upsets me. It’s not the owners fault; but these conglomerates, that have turned vet practices into businesses. I don’t blame individual vets either. Being a vet is a vocation not A MONEY MAKING business.
March 12, 2026
Reply from Vets Now - Eastbourne
We appreciate your feedback about costs. Transparency matters to us - here’s a detailed explainer of fees and what they cover: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
They knew exactly what they was doing
They knew exactly what they was doing, they were quick to jump in action. Although very expensive, they saved my rabbits life.
March 7, 2026
Reply from Vets Now - Eastbourne
We understand unexpected emergency care can be worrying. Our pricing reflects the dedicated, out-of-hours service we provide. A full breakdown is here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Reception staff kind and caring as was…
Reception staff kind and caring as was the vet who gave us advice and to return to Sussex coast vets on Monday. Chino was relaxed in her company
February 10, 2026
Reply from Vets Now - Eastbourne
Hi Valerie, thanks so much for your positive feedback. We really appreciate it. We hope you have a great day.
My dog was seen by a local vet within…
My dog was seen by a local vet within 20 minutes of my phone call. We were treated very well and had all our options explained to us. Came away very happy.
January 27, 2026
Reply from Vets Now - Eastbourne
Hi Mark, many thanks for your positive feedback. It’s wonderful to know our team could help you and your dog. Have a lovely day!
The £350 fee before consultation is…
The £350 fee before consultation is exorbitant, I really feel for the people who do not have this sort of money and potentially will leave their animal to suffer until they can get to there own vets.
January 13, 2026
Reply from Vets Now - Eastbourne
Hi Janet, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Appalling
Appalling, they don’t even deserve one star!
£400 for putting my pet on 20 minutes worth of oxygen. The vet, a Spanish man who commutes from Madrid (wages must be good here) spent 5 minutes with us and put the animal on oxygen for 20 minutes while he attended another patient. Boom! Thank you very much KERCHING!! That’ll be £400 please. Next! Sends him home - he’s fine, nothing wrong, he says. 10 days later my pet is having to be put to sleep.
January 7, 2026
Unprompted review
Reply from Vets Now - Eastbourne
We take allegations of clinical negligence extremely seriously and we’re sorry to hear of your complaint. We investigate all complaints thoroughly, and we would encourage you to please take your complaint directly to Vets Now, through the customary channel (complaints@vets-now.com) and our team will liaise with you directly throughout the investigation process.
My dog which is a Tibetan spaniel was…
My dog which is a Tibetan spaniel was attacked by our home on Rock A Nore beach by a Cane Corso off his lead. I thought my boy might die. The care he received was what I would want for him. He’s great now
November 26, 2025
Reply from Vets Now - Eastbourne
Hi there, thanks for sharing your experience with our pet emergency service. We're glad we were there for you and your dog. Take care.
Calm and kindness of tge vet
January 5, 2026
Reply from Vets Now - Eastbourne
Hi Barbara, thanks for your review. We really appreciate it. Have a wonderful day!
Good I have my dog back in good…
Good I have my dog back in good condition thank you
December 31, 2025
Reply from Vets Now - Eastbourne
We are happy to hear that your dog is recovering well and thank you for sharing your positive experience with us
Paul John
Excellent attentive service
Just need a chair at reception for people to sit when presented with the bill
December 22, 2025
Reply from Vets Now - Eastbourne
Hi Paul, many thanks for taking the time to leave us a review. We really appreciate it. Have a lovely day!
How much ?
Somewhat disappointed having to pay £339 + meds for a 10 minute consultation on a Saturday afternoon. Rather expensive considering it was a Saturday afternoon.
December 13, 2025
Reply from Vets Now - Eastbourne
Hi Malcolm, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
So helpful and kind
They saw me as soon as I got there and as a distressed pet owner they were all very kind and understanding and helped as much as they could I didnt get names but the two ladies I saw were both absolutely lovely.
December 6, 2025
Reply from Vets Now - Eastbourne
Good morning Lisa, we're so glad the team provided compassionate care during a stressful time. It means a lot that you felt supported, and we appreciate your kind words.
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