Vets Now - Hemel Hempstead Reviews 94

Seen very quickly .the nurse was amazing very good with my old grummpy dog .
She was very kind and thorough

Great service at a very worrying time. Although I was booked at Hemel, I was sent the directions (and costs) for a different location which added initial stress.

The duty vet was very reassuring and administered the right treatment for us to get a good night's sleep.

You guys saved our little cats life, a very emotional experience handled with professionalism and care with a happy ending.

The wait was quite long, but when seen, I got a thorough exam for my dog. Possible problem was picked up.
I had to ring them in the evening for further medication, which the vet was happy to do for me

A professional and reliable service as always.

I had to visit the out of hours with a Boarding dog I was looking after as he had ruptured his anal gland.
We arrived at the Hemel Hempstead branch and they were having a very busy evening.
We were triaged by the nurse and then had to wait for the vet to see us. After waiting 2 hours we would told we were not a priority and to go home and call their vets in the morning.
I fully understand there were very poorly dogs coming in, but I feel they need more staff available . Not impressed with the service we received.

We were sadly in need of end of life care for our dog. Saturday evening (out of hours) we are 4 mins drive from the vet. I asked if there was any possibility of a home visit, as our dog was very very weak and elderly. Receptionsist came back to us and the vet quoted a random £1,000 call out fee (plus the usual fee 470 - high for out of hours - but you have no choice) She seemed embarrassed and surprised by this quote too.
Thankfully we found a more ethical approach with a wonderful caring vet, who came to the house, and spent half an hour with us.
Who on earth sees this as a chance to make so much money from such a situation.

such a caring group of people!

thank you for looking after our boy so well! everyone was wonderful and so calm and caring xxx

Compassionate, knowledgeable and expert care for our lovely cat Sherlock. Thank you especially to Naomi and Charlotte.

When your own vet's closed you have no choice, but be prepared:

(1) No advance warning given of the unexpectedly EXHORBITANT consultation fee of £347 . That's just their charge for 15 minutes of their time, and that's before the cost of any treatment or drugs. Of course we all understand that out of hours service will cost more than standard, but £350? Really?? This surely should be declared up front so at least one is aware, even if one has no choice in an emergency.

(2) The bleeding foot came out all neatly dressed and bandaged, but with a plastic bag tied around it. I queried this and was told it was to protect the dressing from getting wet outside. However it was completely dry outside, and only a 10 second walk to the car so I started to remove the bag, but was told not to. Of course I obeyed, but when I got home and removed the bag it was full of blood, having completely soaked through the dressing and bandages. I now strongly suspect that was why they insisted on the plastic bag as they knew the dressing would fail. So that's £450 for a dressing that lasted less than 1/2 an hour.

Yes this is an emergency service, so if you need them you need them, and they know it. Caveat emptor.

Amazing staff even with my reactive dog.

Lovely kind vet who made a very emotional time much easier. She gave me asssutence and confidence that my dog would be in yhe best care over night.

Excellent vets and staff, very caring and compassionate. Thank you 🙏

Was 3am in the morning when we brought my dog in and they took great care of her

Quick service lovely vet explained everything !only negative reception lady was to slow to open door as my dog was in my arms fitting ! but once in surgery very satisfied

Brilliant service nothing to fault, just very expensive. So glad we have insurance.

The vet was amazing - honest caring and fully informed me on what was happening. I was referred to vets now as an out of hours practice yet they treated me like I’d been a customer for years.
My dog was in an emergency situation over night and was kept in. They played him jazz to calm him in his kennel. Called me on time and regularly through the night to update I couldn’t be more grateful!

Communication was OK, but they're very quick to start demanding payment - calle about money less than 12 hours after I'd had to have my dog put to sleep. I appreciate they are a business, but I think they could be a bit more sensitive.

Wonderful staff, helped me put my mind at rest and made Lola feel so special and comfortable. So glad they are near for emergencies