Vets Now - Hospital Glasgow Reviews 

381
TrustScore 4.5 out of 5

4.6

123-145 North Street, G3 7DA Glasgow, GB


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Rated 5 out of 5 stars

Staff were very informative and friendly, our consultation was with Carmen and Jenny who both informed us in great detail everything we needed to know whilst also showing empathy. I now understand my... See more

Company replied

Rated 3 out of 5 stars

A good service once I managed to be seen. The vet was clearly knowledgeable and supportive, but a 6 hour wait to be seen by a vet caused no end of anxiety to my pet who was in a basket- this is my... See more

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Rated 5 out of 5 stars

Staff here are so nice! The waiting area for cats is separate from dogs (which is great as my girl likes her own space), and the specialist team we see are so attentive to my cats needs. When required... See more

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Rated 5 out of 5 stars

Vets now were fantastic. They kept us updated and informed right throughout as our 6 month old retriever puppy had to undergo major surgery. They treated our boy Sonny with great holistic and kind a... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - Hospital Glasgow

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • 123-145 North Street, G3 7DA, Glasgow, United Kingdom

  • 0141 328 7513

4.6

Excellent

TrustScore 4.5 out of 5

381 reviews

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4.6

All reviews

(381)

1,910 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing staff

Amazing staff, had to take our wee one in, emergency appointment, seen straight away, we had to leave him overnight and the staff were great, giving plenty of updates and giving us peace of mind knowing he was being well looked after and fussed over.
Can’t thank them enough for looking after him 💕💕💕

December 1, 2024
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Reply from Vets Now - Hospital Glasgow

Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Very quick app and efficient smooth and…

Very quick app and efficient smooth and helped out our dog and reassured us.

December 3, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Lisa, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Had to take my 16 year old cat in after…

Had to take my 16 year old cat in after he suffered an adverse reaction to a vaccine.

Had to wait a while for him to be seen but the vets and nurses were very good once they got to him. It was a Saturday night though.

My cat was fine after a few injections and he was home again 2 hours after he was brought in.

December 2, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Stephen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Most professional and informative

Most professional and informative

November 24, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Mary, thanks for taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Thank you!

I've had to visit Vets Now several times over the last few years either as an emergency or seeing the specialists.
They have been fantastic dealing with my 2 cats. I've been seen promptly either being triaged by a nurse or seen by the vet and it has made my emergency visits that bit less stressful.
Robin and Gillian were especially great on Tuesday when I came with my cat.

Thank you

November 19, 2024
Unprompted review
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Reply from Vets Now - Hospital Glasgow

Hi Natalie, thanks for taking the time to leave us a review. We're so happy that all your experiences with Vets Now Glasgow have been positive ones. We hope you have a wonderful day!

Rated 5 out of 5 stars

Out if hrs assistance

Speed of service in excellent facility with caring staff.

November 20, 2024
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Reply from Vets Now - Hospital Glasgow

Hi John, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 1 out of 5 stars

Disappointed with Treatment Received

I took my cat to you on Sunday after he cut his paw, which was bleeding heavily. While I appreciate the prompt initial care, I am disappointed with the overall treatment he received.
The vet described the wound as "slightly larger than a paper cut" and recommended gluing instead of stitches to avoid sedation. When asked specifically if the wound would likely bleed again, I was assured it wouldn't.
The following morning, my cats wound began bleeding again, meaning another trip to our local vet. They found the wound to be deep and painful for him. They sedated and stitched him, which should have been done initially to prevent further distress and another expensive vet visit.

November 10, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Julie, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

My dog Teddy was rushed into hospital…

My dog Teddy was rushed into hospital after unexpectedly falling critically unwell. Without the care the girls gave my boy, he wouldn’t be here with me today. Massive thankyou to Claire, Emily and the team.

You have mended my broken heart. I have my boy back on my arms once again.

Hope you enjoy the chocolates.

Many Thanks

Teddy McAuley and Ashley McAuley

Xxxx

November 7, 2024
Unprompted review
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Reply from Vets Now - Hospital Glasgow

Hi there, we really appreciate your kind words. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Great Help!

November 5, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Marina, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Had the best experience when my olde…

Had the best experience when my olde English bulldog needed tplo surgery. Leo was fantastic. Explained everything for us and took great care of Gigi when she was in the hospital. Thanks very much to the team

October 28, 2024
Unprompted review
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Reply from Vets Now - Hospital Glasgow

Hi Gillian, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Amazing service and care for our dog

Amazing service and care for our dog

October 27, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Karen, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Happy Dog

Very friendly helpful & great with your pet

October 29, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Linda, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Fantastic service

Extremely quick, reassuring and helpful. Our cat was seen very quickly and we felt very reassured by all the vets advice. The reception staff were extremely helpful.

October 26, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Alice, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Very caring trusting vets

Went above and beyond had to use them twice in past week. They were fantastic nothing was a problem. They took great care of our dog Willow. Everything was explained from beginning to end in a way that you know you are in good hands. All staff were professional and so nice thank you

September 26, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Cecilia, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Staff are helpful and sympathetic.

Staff are helpful and sympathetic.

October 1, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Kathleen, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and understanding

September 28, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Robert, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Excellent service

Instant help and reassurance from the nurse we saw very late on Saturday 14th September

September 14, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Christina, thanks for your review. We appreciate it. We're glad we were able to help you and your pet. Have a lovely day.

Rated 5 out of 5 stars

Lovely staff

Lovely staff

September 12, 2024
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Reply from Vets Now - Hospital Glasgow

Hi Karen, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

I honestly cannot thank Vets Now in…

I honestly cannot thank Vets Now in Glasgow enough - staff from receptionists, nurses and vets have been absolutely amazing with myself and French Bulldog, Nico, since he was rushed in on Friday afternoon. Nico is quite a difficult patient 😂 and doesn’t take too kindly to strangers poking about him, however, he was amazing with the team and they were equally amazing with him. Staff were on the phone to me twice a day updating me on Nico’s progress. Thank you so much everyone.

September 10, 2024
Unprompted review
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Reply from Vets Now - Hospital Glasgow

Hi Paul, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

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