Vets Now - Kilmarnock Reviews 83

TrustScore 4.5 out of 5

4.4

21 Hill Street, KA3 1HA Kilmarnock, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Was very concerned about 13w old pup who had severe diahorrea and vomiting. Took him to Kilmarnock Clinic who examined him thoroughly, explained possible causes. I opted for xray to check for pa... See more

Company replied

Rated 5 out of 5 stars

The vets are competent and know their things. We had the Emergency vets, so not cheap! But they gave a good aftercare on the phone. Luckily we are insured. Dog is better by now. Thanks!

Company replied

Rated 5 out of 5 stars

The compassion shown to our poorly 15 year old dog from vet was heart felt & genuine made our visit easier to deal with

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Rated 2 out of 5 stars

Care during visiting clinic was good, although absolutely extortionate. However we received no after care, tried to phone the vets multiple times as we were worried about the health of our dog after a... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - Kilmarnock

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • 21 Hill Street, KA3 1HA, Kilmarnock, United Kingdom

  • 01563 257114

4.4

Excellent

TrustScore 4.5 out of 5

83 reviews

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Rated 5 out of 5 stars

The vets are competent and know their…

The vets are competent and know their things. We had the Emergency vets, so not cheap! But they gave a good aftercare on the phone. Luckily we are insured. Dog is better by now. Thanks!

April 7, 2026
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Reply from Vets Now - Kilmarnock

Hi Hardy, thank you for your kind feedback. We're so glad to hear you dog is doing better, and we wish you both all the best.

Rated 5 out of 5 stars

The compassion shown to our poorly 15…

The compassion shown to our poorly 15 year old dog from vet was heart felt & genuine made our visit easier to deal with

March 29, 2026
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Reply from Vets Now - Kilmarnock

Hi Mrs Patrick, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

The vet was superb

The vet was superb,
Kelly was fantastic with Winnie. Kelly explained everything I needed to know. I was delighted with the level of care given under the circumstances.
I would highly recommend Vets Now.

February 24, 2026
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Reply from Vets Now - Kilmarnock

Hi Jennifer, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Very helpful reassuring vet and…

Very helpful reassuring vet and reception.

February 13, 2026
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Reply from Vets Now - Kilmarnock

Hi Caroline, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

The reassurance and help I received for…

The reassurance and help I received for my wee dog was so good . From the phone call to how to get there. When arriving at the vets we were looked after so well .

February 11, 2026
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Reply from Vets Now - Kilmarnock

Hi Caroline, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

The staff where friendly and…

The staff where friendly and knowledgeable. Caring for my pet in a stressful situation with Barney my dog

February 3, 2026
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Reply from Vets Now - Kilmarnock

Hi Shaun, thanks so much for your positive feedback. It was a pleasure to help Barney, and we hope he is doing better. Have a great day.

Rated 5 out of 5 stars

The staff were very reassuring and…

The staff were very reassuring and supportive. The vet who treated my dog was very knowledgeable and explained the treatments thoroughly to me. The reception staff were also very helpful explaining how to make an insurance claim and providing advice.

January 27, 2026
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Reply from Vets Now - Kilmarnock

Hi Heather, thanks for taking the time to leave us a review. We really appreciate it. Wishing you and your dog all the best.

Rated 5 out of 5 stars

Gave a very kind treatment to our dog…

Gave a very kind treatment to our dog and reassuring treatment to us. !!!
We thought we would be taking our dog home in a box.
Three days later our dog is bouncing around like a pup.(He is twelve).
Thank you for his care.

January 4, 2026
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Reply from Vets Now - Kilmarnock

Hi Stephen, thanks for your review. It's lovely to hear that your dog is on the mend. Have a wonderful day.

Rated 5 out of 5 stars

Great receptionist

Great receptionist, great vet (Yvonne) was a very calm environment and was taken quickly and sent home with meds. Thanks again

January 5, 2026
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Reply from Vets Now - Kilmarnock

Hi Michele, I'm so glad that we were there for you when you needed us the most. Have a lovely day!

Rated 5 out of 5 stars

Can’t praise them highly enough

Can’t praise them highly enough, from receptionists to vets. Took my cat there on Sunday as she was very poorly. Still haven’t got to the bottom of it yet, but she’s improving. She had every test you could name and I’d like to thank them all for the care she received.

December 28, 2025
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Reply from Vets Now - Kilmarnock

Hi Rosemary, thank you for sharing your experience with our pet emergency service, we really appreciate it. Take care.

Rated 5 out of 5 stars

Very calming and helpful

The whole experience was very compassionate, helpful and upfront re costs. Lovely staff that really helped to reassure and calm me when my dog was unwell at 3am.

December 11, 2025
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Reply from Vets Now - Kilmarnock

Hi Ashleigh, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Great service from out of hours

Great service from out of hours, very friendly and staff went above and beyond.
Even called for advice in the early hours, and was so grateful until I got to my own vets in the morning.

December 12, 2025
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Reply from Vets Now - Kilmarnock

Hi Karen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 3 out of 5 stars

Great vet care and the personnel

The vet care and the personnel are top notch, reassured me in the middle of the night with my puppy.

However, like most vets these days, it's a form a racket. Extortionate prices, over £300 just to walk through the door and see a vet, that's before any care cost... Can claim insurance but that implies a £35 admin fee, that's a joke!!

November 28, 2025
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Reply from Vets Now - Kilmarnock

Thank you for your feedback and positive comments for the team. If you’d like to see a breakdown of our costs, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

It was an immediate response and see…

It was an immediate response and see quickly that night, staff were all very kind and caring and put us at ease very quickly

November 9, 2025
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Reply from Vets Now - Kilmarnock

Hi Christine, we appreciate you taking the time to leave us a review. Our team is passionate about providing a kind and caring service and we're happy to hear that you felt at ease.

Rated 5 out of 5 stars

Out of hours care superb

Very understanding of an extremely traumatic experience durong the night. Showed excellent compassion and care.

November 8, 2025
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Reply from Vets Now - Kilmarnock

Hi Naomi, we really appreciate you taking the time to leave us a review. We're glad our team were there to support you when you needed us most.

Rated 5 out of 5 stars

Excellent service

Helpful and kept us up to date with all procedures

October 19, 2025
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Reply from Vets Now - Kilmarnock

Hi Ian, we really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Care and consideration

In the first instance, quick and considerate service when I was worried.
The vet who saw my cat was very thorough and collaborative about her treatment and understanding of the circumstances of her trouble.

I have been to Vets Now several times over the years and have always found them to be reliable and considerate.

October 14, 2025
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Reply from Vets Now - Kilmarnock

Hello Alison, we appreciate your kind words! It's great to know that you've consistently found our service reliable and that we could offer quick, thoughtful support when you were concerned. The team values your feedback.

Rated 5 out of 5 stars

Kind and professional staff

Kind and professional staff. Great service.

September 5, 2025
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Reply from Vets Now - Kilmarnock

Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Kind vets who really cared and gave detailed feedback.

Vets Siobhan and Emily were so kind and helpful with a little dog from our rescue organisation. The service we got from them and the Kilmarnock branch was absolutely fantastic and we thank them greatly.

September 2, 2025
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Reply from Vets Now - Kilmarnock

Hi there, we really appreciate your kind words and we're glad our team could be there to help.

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