Vets Now - Liverpool Reviews 146

Took my dog to the PDDA in Huyton. Dog seen and given pain killer after which I paid the invoice in full. This company have not stopped harassing me for a £35.00 outstanding payment for an insurance claim which was never submitted. Despite contacting them and being assured it was their error and thus had been resolved I am have now received a letter asking for the same non existing payment……,, disgraceful customer service

My cat was very ill, last attempt at my vets at 6pm to give her injection and pain killers and see if she picked up, obviously I was concerned if she got worse through the night and really wished I had put her to sleep then, they said I could call the out of hours vets if I needed to, I thought ok, it will probably be double the price but there if I needed. The price for euthanasia is £120 they wanted to charged me £410 that's absolutely extortionate, there is no way you can justify it. I was set to take her and as I picked her up and set her down she seemed to pick up, that was about 9 o'clock. I watched her all night, around 3am she was worse and I knew it was the end, my vets opened at 8am and I took her, I feel terribly bereft and so guilty that I made her suffer those extra hours because of your beyond reasonable costs. Good job all the supermarkets, garages, restaurants, pubs, everywhere that's open after 6pm don't charge 4 times the normal price isn't it, I am beyond disgusted! Vets have already hiked up their prices, but your are the next level of robbery really, that's what it felt like to me, ordinary people just don't have that kind of money especially not in these fraught times where the cost of living has spiraled out of control. You should all be ashamed of yourselves!

Answered call really quickly - Isaac the operator was kind and patient as I was distressed.
Everything was explained clearly and gently to me with Isaac making sure I understood it all.

This clinic is very clean and tidy offers a drinks and snacks machine while you are waiting staff very friendly the vets are excellent take good care of your pet

Honestly cannot thank vets enough. The only vets who would see my trained protection gsd. They was so calm and caring Honestly thought I was going to loose him but now he back home and back to normal self. Massive thank for vets nurses who couldn't help enough to to amazing vets.

Very helpful staff. Very compassionate to my dogs.

The issue with my pet was resolved but I was astonished by the £302 fee just to see my pet. Then the cost of an injection to make my pet throw up something he ate (£200) was extortionate.
It's disgusting.

Staff very helpful the vet I saw was great and acted quickly and kept me Informed what she was doing throughout the procedure.

Great work at Huyton Liverpool vets. Seen him straight away and explained everything clearly. All staff very helpful and polite really professional and handled my boy brilliant

Before I even got there I knew how much it would cost and I had a rough idea of how long I would be there.
When I arrived I was greeted by a young woman just checked my details and she informed me that the was a few before me.
First we saw the nurse explained everything to her and after about 30mins we got to see the vet she was very pleased and had a calming voice so Benji was relaxed even when he got the injection.
To be honest it was a pleasant experience and I came away not worrying about Benji because everything was explained to me

Very useful to have out of hours vet. Seemed to know what was saying and gave advice so helped us

Excellent service very understanding and kind to my cat

Was told to phone vets now for advice re insulin dose for our diabetic dog who was being sick on a Friday pm if he wanted food later in the evening. Rang at approx 10.30 pm. I explained reason for call and person who answered went through a list of questions kept quoting £300 fee if we visited. I explained that I had intention of taking my dog due to no transport. I was told vet would ring me. I am still waiting for that call. Must admit the following morning at 6am my dog did eat and I rang and experience was different. Person was very helpful and passed info to vet and told me that as we had an appointment at our vet that morning to not give insulin and wait to see our vet.
We were quoted £1,500 by our vet on the Friday for overnight monitoring of our dog at vets now. Needless to say we declined and monitored him ourselves at home. These out of hour vet companies need looking into

Overpriced at £300+ just to see a vet! We suspected pancreatitis in our dog and were told it’s unlikely. We were allowed to take him home with painkiller and anti sickness injection, We went to our own vet next day, and after tests it was confirmed he did. At £300 plus med costs I’d expect a better diagnosis. On top of that, they failed to put our insurance claim through despite charging us the admin fee for it !!! Absolute rip off

Emergency vet is located in charity PDSA centre, so I’m charged almost £500 and others coming in with tiny donation amounts and all seeing the same vet.
Saw the vet for less than 5 minutes, no clue to what the problem was - but still offered to give me a quote to keep my dog overnight, no thanks!
Then when you claim on your insurance they will charge you £35 to click a button to confirm it for your insurance company. Absolute scandalous prices, complete robbery

Got my daughter's dog Dotty seen to thesame evening - long wait, but understood that.
Young vet on duty couldn't have been kinder.

Fantastic speedy emergency attention was given to our dog when we brought her in .

Staff were lovely very professional and caring only problem was the price very expensive especially if the insurance won't cover it pdsa are in the same building using the same vets but at least 1000 pounds cheaper we had to take our dog out because we couldn't afford it but that's the only complaint