Vets Now - Portsmouth Reviews 159

We used Vets Now when our dog became suddenly unwell and our vets were closed. We were directed to Vets Now when making contact out of hours.
As soon as we arrived our dog was seen promptly and his health needs responded to quickly and efficiently. He was given excellent care and we left feeling more reassured that our dog was not uncomfortable or in pain. We needed follow up treatment with our own vets and Vets Now communicated with them so they were fully updated.
We would highly recommend Vets Now, however, the out of hours fee is eye watering!

The cost was £313 which I was aware of at time of booking as it was an emergency and a Sunday. The vet was lovely but the place lacked information, direction and I got ripped off by paying £80 for a small 5ml bottle of eye drops which cost £5 online. I was not offered a prescription and was not aware of the cost of these eye drops until I got home. My invoice was emailed to me! Absolute taking the Mickey of the cost when the Government have recently stopped Vets from extortionate pricing.

Excellent team, from the call to be seen by an out of hours vet. Quick appointment. I felt heard on the phone. They found the nearest vet for us. We were seen quickly and our dog was attended to quickly. Very happy with our experience. From the first call to the receptionist and to the very experienced vet. Thank you all so much for looking after Ruby so well.

Everyone was very kind and caring with my cat.
Thank you.

Staff brilliant
Responsive staff efficient

Excellent vet, made me feel at ease, very professional, emelie was fantastic cant recommend enough

Excellent service - 1st time I’ve had to use the emergency service and it was quick and easy to get to.

Very professional and caring.

Very efficient, helpful, cheerful and knowledgeable team

My cat received successful treatment for an ongoing condition which escalated outside of my regular vets practice hours. For that I cannot fault Vets Now.
However, whilst I expected to pay over and above my normal Vets charge for the procedure I was completely shocked at the cost of my visit.
Almost £350 for a 10-15 minute consultation including the cost of an enema.
One star knocked off for that.

Prompt efficient service.

The staff from the front desk to Vets where exceptional. My drop by two stars was the medication fees. Of course I understand the out of hours , holiday salary fees and have absolutely no problems with that. But medication has no fluctuating costs whether its out of hours or not. For example the charcoal I took away is £18 ( yes or course I expect an adm fee). But £57+...is nearly three times the price. Not sure the actual + adm costs for their injection s. But again I don't understand what bearing out of hours has on fixed costs on the medication.

Thank you for your reply which goes on about your additional costs over the out of hours period. I think I very much covered that and am in agreement. But I still see no justification for inflating the medication costs. This is a fixed cost to you regardless of time of the day, week, month. Therefore you reply does nothing to address my query and is merely your generic reply. Very disappointing

I was greeted at the door as I had Elsie in my arms. They were expecting me and we were not kept waiting very long. The vet was really good at explaining everything with her concerns and she gave Elsie a painkiller injection and some tablets. I am so grateful that your team were on hand to help with my Elsie highly recommend your services

The staff were so friendly and reassuring! They reassured me and talked me through the whole process. Very grateful!

calling up out of hours and visiting the vets - which is costly, I then see online there is an option for just speaking to or video calling a vet (cheaper) yet this option was not offered to me when I called - which I did as this was the advice from my own vets website.
feel very misinformed by both parties.

I wanted to start by saying that the service I received at your Portsmouth branch was excellent — effective, friendly, and compassionate. I really appreciated the care provided.

However, I am very disappointed that despite paying a £35 admin fee to support my insurance claim, my insurer is still waiting for a response from your team. I paid this fee with the expectation that the claim would be handled promptly and efficiently.

This delay is frustrating and has left me feeling let down, especially after such a positive in-person experience. I would appreciate it if you could urgently review and respond to the insurance company so that my claim can be processed without further delay.

I was told to bring my dog in as quickly as possible due to a potential toxic ingestion, so I did — expecting urgency and care. Instead, we were left in the waiting room for nearly a hour with no acknowledgment, no updates, and no apparent concern for the situation. Staff walked past us multiple times without even a glance, and I had to ask when we would be seen.
In an emergency, you expect compassion and professionalism. Sadly, neither were shown here. It left me questioning: where has the love and urgency for animals gone in this industry? This experience was incredibly upsetting during an already stressful time.

Visited the Portsmouth clinic with my dog in the early hours of a Sunday as he’d been vomiting and his stomach was hard and bloated, he was clearly in pain. The vet sat on the floor so he would not be made more uncomfortable by picking him up to go on the table. She was kind, gentle and quick in his examination and treatment. When I explained he gets sick with anti- inflammatory drugs as pain meds, she prescribed dog paracetamol with codeine, to take with me which I have never been offered by my regular vet. He has recovered well and the paracetamol has been a revelation. He takes and tolerates it well and I could see it working as he visibly relaxed and was able to sleep at last. Thank you so much!

Lovely staff, quickly dealt with and Dexter seemed very happy on our return to collect him 🥰

Incredibly friendly, reassuring and helpful. Efficient and seen quickly.