Vets Now - Stoke Reviews 248

My bull terrier needed urgent help. Staff were waiting at the door for him as we arrived and took him straight to the examination room. Within minutes we were being told what was happening and what treatment was required.
Within half an hour a plan had been made and we were in a private room discussing the way forward
We had to leave our dog in overnight but we were kept informed of his progress by telephone
We were able to pick him up the next day with medication and instructions of care over the next few days
I was so grateful of this service as my dog became unwell very quickly and unexpectedly
The staff and service was brilliant
I would not hesitate to go back here

The staff were very kind and professional and took the time to explain what was happening and made a fuss of my dog which I really appreciated

I have never felt so let down and alone. My little man was hit by a car and was in the worst pain possible, I took him to these vets for help I was desperate, but all they wanted was money! As soon as I said I was on low income and on UC, all compassion left them. I was judged and ignored by more than one member of the team, they had no empathy, all they did was pump my boy full of drugs until my vet opened. I was chastised for not being there at 7am even though I spoke to the vet and said I have his mum and dad at home and they will jump all over him, she said come at 8:30. They knew I am disabled and heartbroken and just wanted my boy fixed. This has to be the worse experience of due care and attention ever, profit before people, you should be ashamed of yourselves, you shattered me, I phoned to see how my boy was and you would not tell me, all I got from you was there is a bill here, I am going to take this further and I am going to be in touch with the ethics committee, shame on you! Jade this had no reflection on you at all, you was the only person there to show any compassion towards me

Caring and compassionate. Saw our cat Alfie quickly and explained all procedures and outcomes. Staff were friendly, professional and very understanding

Vet was friendly and took good care of my pet

From phoning the number through to discharge, Now vets were amazing.
Listened to the problems, talked us through everything, kept us updated throughout the weekend.
Staff were caring, understanding and very helpful.
Very greatful to have this service available and wonderful staff to help the pet, and the human.

It was a really welcoming environment and I was seen pretty quickly. They took the stress out of the situation and gave excellent care to my cat. The staff were amazing.

Vets now in Stoke were brilliant when helping us as our puppy had an allergic reaction .

Saturday evening, strong recommendation to put my dog to slip. Three days later my dog is running full of life !!!

Adina was great in explaining what happened and she was very professional in treating our pet .Thank you very much for your help and support Adina ,and please pass our thanks to all your staff

The smell was horrendous as you walked in, the consultation room was filthy and quiet shocked at the level of uncleanliness!

Excellent service. Full check of my dog and very good explanation of problem. Full guidance on how to look after her and next steps.

Bit of a journey when you have an emergency but couldn’t have wished for a better experience. Seen quickly and bet explained everything simply to us.

My cat was seen fairly quickly and the friendly and caring vet explained his condition and short term pain relief medication comprehensively. The receptionist was also extremely helpful and understanding.

Easy access from phone call, text with directions, to checking in on arrival. Professional and kind receptionist and vet. Timely and full updates.

Receptionist was very informative and compassionate, the vets was clear and very professional and supportive, the nurse was busy but friendly and caring.

Vets Now @ Lime Trees Vets are the out of hours “A&E” provision for our regular vets.
We were really impressed with the entire service we received when we had to rush our Old English Sheepdog there with bloat which had resulted in a life-threatening twisted stomach.
Everyone we had contact with was superb - helpful, informative and compassionate. Molly underwent emergency surgery within an hour of our arrival and we were then kept fully informed of her condition at every stage and every shift change.
Molly has now made a full recovery and when we went for a review, our own vet commented on how neatly the wound had been stitched.
Based on our experience, we cannot recommend Lime Trees Vets highly enough.

Extremely expensive and uncaring to my poorly little cockapoo and wrongly diagnosed a potentially fatal virus.

Staff were very welcoming and us feel at ease. Explained everything to us so we could understand what was happening.

Service good BUT extornionate charges for medicine prescribed so sorry no 5 stars.