Vets Now - Sutton Reviews 132

Seen immediately, really kind and caring vet. Lots of reassurance and well explained.
Just a bit painful paying the bill!

Fast to see our pup in an emergency situation. Great communication throughout and a very friendly and very competent vet (who our pup loved). Would definitely recommend.

We contacted the vet for an emergency treatment as our little dog injured her paw and they were being very lovely first on the phone and then in person. They saw us quite quickly and checked accurately our puppy and give her the right medication. I would definitely recommend to others!

Excellent communication about the condition of my pet and the care it would get, what it might need etc.

My experience of vets now was informative, reassuring and caring. They worked fast to see our pup and did their best to make him feel better. The vet was so lovely and it was out of hours too. So glad we were able to be seen at vets now.

Very helpful friendly staff seemed knowledgeable

The out of hours service experience for me started well as I got to speak with an actual person, not a bot chat. Person picked up phone quickly.
Told me to come straight over to nearest clinic. They booked my cat in.
The staff were very nice and took care of my cat.
OMG I had no insurance. It's not cheap.
I had to take my cat to my normal vet on the Saturday morning for further treatment. Vets Now organised this.
When you are panicking because you don't know what's wrong with your pet, it's reassuring to know that Vets Now will take care of everything. It was very late on a Friday evening. Thank you to all staff. Cat Thomas now fixed.

Absolute scamming money grabbers! If you care about pet DO NOT take them there!
I was charged £400 for literally weighing my dog and calling a poison information line that was unnecessary. The vet never even consulted with me at any point.
I’ve tried complaining. I was first offered £80 to refund for making the call to the poison experts but they have now retracted as I said I would make this public.
This practise in Sutton is awful. STEER CLEAR!

The Vet was both kind and understanding, and explained things to me. I was relieved to receive a consultation at short notice.

Everyone I came into contact was very polite and thoughtful. I was kept up to date on my CJ’s treatment. Thank you for taking care of my baby boy he’s back home recovering well.

My rough collie Molly was very ill Tuesday night after a gall bladder operation my vets Kriek and Gibson didn't think she would pull through but thanks to Brenden she made it through the night thanks so much Brenden you saved Molly's life the test results came back and it wasn't cancer so that was good news

Although the vet was dealing with a very poorly dog as soon as they were available they were able to advise us about care for our cat. We were kept informed of the wait. Thank you very much for being available to help us and the cat.

Fantastic service!
The Vet was so reassuring and kind , explained what was going on and made us feel our dog was is very safe hands .
We would recommend this practice to anyone.

I took my pregnant cat in to Vets Now, as it was a bank holiday and my own vet was closed. She had had one kitten 8 hours earlier, and I could see that she had more to come, and was concerned at the delay between births. The vet was friendly, polite, and caring.She checked my cat, and ensured that the birth canal was clear, and then sent us home to wait. I asked for my cat to have oxytocin to accelerate the birth, but she refused to give this treatment, saying I could come back if the cat showed signs of distress. She did not, and had 2 more kittens 24 hours after the first one. I have since gone to my own vet, who gave my cat oxytocin to clear any afterbirth/debris. I was offered a scan, but I refused this. I paid £278.00 which I consider very expensive.

Fast and efficient and I thought all the staff were friendly. The only reason I did not give 5 stars was I felt it was a bit expensive .

Very helpful and efficient service with friendly staff

My initial call was answered promptly and instructions text to me - this is so valuable as in the panic of calling you don’t always have a pen and paper to hand and can mishear information.
I arrived at the designated vets and warned there would be a delay due to the handover between night and day staff. It was a long wait but a member of staff did pop out and check we were ok and it might be a little longer. I didn’t mind waiting as being kept informed reassured me that we hadn’t been forgotten and reason for the wait unavoidable.
My pet and I were greeted by a wonderful vet called Jessica. She was full of reassurance, she listened, very tactile towards my dog. I wasn’t rushed, my dog was handled with kindness, thought, gently and positively. Over the 20+ years of being a pet owner and accessing out hours vet care this has to be the best experience to date.
My only criticism is the £25 fee for completing the insurance form is extremely excessive.

Amazing vets don’t know what I would of done without them 5* service