Vets Now - Swansea Reviews 134

The staff were incredible. So caring and kind. We were very concerned for our lovely ol' girl, and they made sure she was comfortable and safe, and they were so kind.
The vets and all the support staff talked us through everything and ensured Doris was well looked after. She is doing well as a result.

Fast, professional and helpful, 10 out of 10 explaining what was wrong with Chester. Thanks for everything

Very helpful staff

We are absolutely disgusted by our experience with Vets Now Swansea.

Our Shih Tzu, Maddie, had been seriously ill with pancreatitis and was under out-of-hours care through Vets Now. In the week before she was put to sleep, we requested a copy of the bill for our Petplan claim and discovered multiple duplicate charges, including items that had been double billed and even triple billed. We had to raise a complaint before this was corrected.

But the worst part came on the day Maddie was euthanised.

After we made the heartbreaking decision to let her go, the vet took Maddie to carry out the procedure and then returned to the room, closed the door, and gently explained that she had passed peacefully. Less than two minutes later, while we were both crying and completely broken, we could see a woman at the window in the door repeatedly trying to get in. She tried the door more than once while the vet was still speaking to us. The vet then had to open the door.

She came into the room already holding a card machine and said, “I know this is not a good time, but no time is better than now.”

We had literally just been told our dog was gone.

To watch someone repeatedly trying to gain entry to the room while we were in that state, and then be confronted for payment the moment the door was opened, was unbelievably cold, intrusive and upsetting. Even the vet appeared taken aback. We were left in total shock.

To make it even worse, around a month later we then received another demand for payment for that same visit, meaning we were forced to relive the whole thing again over a bill that had already been paid.

The vet who dealt with Maddie’s final moments was compassionate. Our complaint is about the disgraceful handling of billing and the complete lack of sensitivity shown to us at one of the worst moments of our lives.

We have not written this review until now because it has been too upsetting to relive.

No grieving family should ever be treated like this.

Very well looked after

saw a nurse first no treatment high price for no treatment

Everything was straight forward, easily explained over the phone what was happening and how we would be kept informed. We received a call late in the evening just to give us an update on how our pet was doing.

My little dog was in difficulty with her passing her stool, so contacted you for help. You attended to her problem immediately thanks to the vet and her staff, thankfully my insurance paid my bill because it was expensive!

Just come back home with our dog. Vets now have been amazing! They were so thorough, kept us updated anc have referred us to a specialist for him. Whilst he is not out of the woods we are so grateful and so impressed with all of the treatment/testing we’ve had. Our vet was Lorna and she was amazing, these are people who care as much as you do about your pet and you can trust them with your pet.

Had to take dog in the middle of the night vet and assistant nurse very kind

Very friendly and supportive staff.

Oh what a dreadful day I had ahead facingy dog being very poorly I had honestly lost all hope in her getting treated and recovering but my lost hope was short lived after our visit to the vets, we were taken straight through and my pet was treated immediately, I was kept up to date and fully informed on all treatment plans etc and my views were respected, for such a worrying eexperience I had complete faith and trust in the vets I would highly recommend to anyone and to all I know I truly am very grateful😊

My pet passed away within24 hours seeing the doctor

used the out of hours service - simple telephone call late in the evening and the kindly and efficient receptionist arranged an immediate appointment - vets is conviently located - prognosis and treatment of dogs ailment excellent - of course there's cost involved and would recommend an Insurance policy

Professional consultation. Email with directions to get there

Lovely welcome by staff , the Vetinary nurse was lovely and my cocker spaniel really took to her she was patient and so gentle, and solved the problem. So very grateful

Incredible helpful and lovely, especially when you’re a concerned dog dad needing reassurance

An experience with Vets Now is something that only arises when you have an emergency with your beloved pet. It happens because there is no other service available in the Swansea area, that I could find, for a pet in need on a Sunday.
The initial consultation fee is extremely high at £302.50, but this has to be agreed upon before even seeing their vet - which to my mind was absolutely exorbitant.
I would have gladly paid that to the PDSA as a charity, but they unfortunately only treat 'pets on benefits'.
The actual place, staff and the treatment was excellent so, thankyou.
Sadly though the cost of this service means that some poor animals who are in discomfort, pain or even worse may have to wait up to 24hours to see their own vet due to the prohibitive cost of £302.50 before even being seen by Vets Now.

As soon as we arrived my cat Bertie was triaged by a nurse as they were expecting him following my call to Vets Now. She was concerned about his breathing so she rushed him through to see a vet. We were kept updated with what was happening and allowed to
spend time with him when he wasn't doing so well. He was constantly monitored and given brilliant care - they saved his life - I couldn't be more grateful