Vets Now - Worcester Reviews 

Had to use out-of-hours vets, the service from Vets Now and the team in Worcester was amazing. They couldn't do enough for me and my dog. Nadja Stuertzbecher was so kind. She came out to talk to me about the treatment she was going to give to my dog. Her care was outstanding. I would highly recommend anyone thinking of using Vets Now out-of-hours service.

We had to make an emergency appointment for our dog and again we were given the utmost care. We left feeling very reassured, certainly a lot calmer and with the assurance that we could contact them at any time if we needed them.

Lorenzo was great in this stressful situation especially as it was out of hours and my dog was in alotvof pain. He made my dog much more comfortable.
The receptionist also was really friendly.

£310 for a 10 minute consultation not inc medication!

Absolutely scandulous!

My pet insurance would not pay out the entire fee, as they obviously do not expect a call out fee to be so high. IF people are on a modest income they may feel the hard choice of not being to treat their pet or face severe hardship, even if they did the right thing and got insurance.

YOu get some generic email copied and pasted saying contact them about the price, and that emergency vets cost more, but others do not charge this.

Even the Prime Minister or corporation Chief Executives don't get paid £310 for 10 minutes work!

Rabbit had stopped eating, drinking, and pooping for more than 12 hours, presenting the risk of GI stasis which is potentially fatal. Vet nurse who took my call at 2am was calm, patient, and showed genuine concern - suggesting ways to tempt his appetite but ultimately recommending I bring him in. Vet who saw him at 3am administered fluids, pain relief, and gut motility drug; and provided liquid feed to take home. Gave an honest appraisal of his condition and possible outcomes. Vet nurse was again kind and reassuring, showing genuine interest and empathy. I'm really pleased to say that 6 hours later, bunny started to drink and eat on his own and is now back to his old cheeky self. Had I not brought him in I think it would have been a very different story. Thank you so much.

The vet we met, the quality of care, and reception staff were great, but the place was far from clean, both in the waiting room and examination room (open bins with medical waste on display). Also, the basic cost, at around 7 times the normal consultation fee is extortionate even taking into consideration that it's an out of hours emergency service, but I guess that even if they charged £600 for an emergency consultation, the captive audience would still have to use the service as there appears no other option if emergency out of hours care is needed.

I needed a vet urgently for help with a kitten that had suddenly become very unwell. The whole team were fantastic, very calm (which was greatly appreciated) I was kept up to date with the kittens progress and was fully involved with the treatment plan. Twelve hours later I collect my kitten and she is completely back to normal.

Seen promptly and reassured that everything was OK after my dog hadn't eaten for 2 days and showed signs of being in pain. I can't fault the Vet I saw, and the treatment my dog received, or the receptionist who was also very pleasant.
The downside is how expensive the out of hours fee is. I appreciate they have to cover the salary and overheads costs but £307.50 for an out of hours fee and consultation seems excessive. This is before the cost of any medication that may be required.

Friendly, helpful and professional approach from all the team at a time when worry had set in. Put my mind ar ease and did a great job

Fantastic service, phoned on a bank holiday my dog was seen quickly and treatment started. The staff were friendly and caring, when we had to leave our dog overnight they made us feel like she would be well cared for and loved whilst we weren’t with her.

You diagnosed the problem really fast and dealt with it quickly and efficiently. Thank you

Rapid caring service and our dog was, effectively, saved. All the staff were very friendly and the vet who dealt with our dog was excellent.

We were seen promptly by a very kind vet who examined Henry thoroughly and gave us reassurance.

I feel like my cats appointment was rushed considering we were paying £307 for him just to be seen.
We then took him back to our local vets the following day to be seen and got a proper diagnosis and medication. I feel like the first trip was a waste of time and money.

Fantastic treatment very good communication, happy with care given, promptly saw my pet.

Answered the phone quickly to our emergency, were able to see us straight away and greeted by a very friendly, compassionate receptionist. The vet was very thorough and put us at ease as to the tests he was going to carry out and the outcome.

The vet was reassuring, thorough and honest. I felt confident in her professional views and explaining the options for my poorly dog.