Very bad experience very bad talking on phone and they stapled my dogs cut up and when got home they came out and then wonted to charge me between 700 and 1800 to put to sleep and stitch it up but sai... See more
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Fantastic service. From calling them to arrange being seen to being there and getting checked over it was all less than half an hour. They checked our car over thoroughly and gave immediate treatmen... See more
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We had an emergency trip to vets now with our nursing dog , the vet was friendly, very informative and supportive in the information and care he provided . Also fully made us aware of costs without be... See more
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My call was answered fairly promptly and I was given help by a polite and warm person. I was quickly directed to the nearest emergency vet and given full instruction to find and what to expect when... See more
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Company details
About Vets Now - Worcester
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Berkeley House, Berkeley Way, WR4 9UP, Worcester, United Kingdom
- 01905 312303
3.4
Average
172 reviews
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Excellent service from all staff and…
Excellent service from all staff and saved my dogs life
April 24, 2023
Reply from Vets Now - Worcester
Hi Eddie, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Vets now looked after our dog overnight…
Vets now looked after our dog overnight on 21st april , the staff were so helpful and kind and gave our dog the best of care , I would highly recommend them.
April 23, 2023
Reply from Vets Now - Worcester
Hi Denise, thanks for taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.
Lovely
Lovely, knowledgeable vet who put my very frightened cat at ease and treated her very gently.
April 17, 2023
Reply from Vets Now - Worcester
Hi Sue, Our team are all passionate about pets and their welfare. They'll be thrilled to hear you were so happy with their service.
See treasured pets at a decent time…
See treasured pets at a decent time frame and reckoning it'd an emergency. I almost lost my beautiful girl due to there neglect . She lost her puppies aswell due to not being seen
April 16, 2023
Reply from Vets Now - Worcester
Hi Michelle, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
I came in with my pet mouse and was…
I came in with my pet mouse and was very upset. The staff there were so welcoming and lovely. They put me at ease and didn’t make me feel stupid for being my mouse in as an emergency. My mouse is now on the mend and doing so much better. Thank you so much.
April 13, 2023
Reply from Vets Now - Worcester
Hi Robyn, we really appreciate your kind words. We’re glad we could help you and your pet. Have a lovely day.
Massively overpriced
Whilst the vet was great & dealt with the issue promptly, I was horrified by the out of hours charge of circa £300! I have never been charged that much for an out of hours appointment. Plus an extra charge of £25 for claiming on my insurance. No idea how those prices can be justified.
Reply from vets received, and I understand where the costs go, but to me this still doesn't justify such a high out of hours fee. The vet was seen at 3 o'clock in the afternoon, not the early hours of the morning (in which case I would have understood the huge charge) & millions of people work Saturdays, Sundays & Bank Holiday Mondays so I still feel that this charge is way too high
April 15, 2023
Unprompted review
Reply from Vets Now - Worcester
Hi Corrina, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Emergency treatment April 2023
Vets Now Worcester staff and vets are very professional and caring. They kept us informed throughout our visit with our dog Jet. Everything was explained about Jet’s problem and all information sent immediately to our veterinary surgery for follow up treatment the next day. 5star *****
April 10, 2023
Reply from Vets Now - Worcester
Hi Jackie, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Reply from Vets Now - Worcester
Hi Dave, thank you for your review, we appreciate it.
Friendly staff who kept me in touch…
Friendly staff who kept me in touch with my cats treatment, calling me twice a day to let me know how he was doing.
April 12, 2023
Reply from Vets Now - Worcester
Hi David, we really appreciate you taking the time to leave us a review. We’re glad you were happy with the service provided by our team.
Bottom line comes 1st
I was advised there would be a £340 consultation fee to see my dog. I have no insurance as my dog is old and thought it was an extortionate amount to charge. Apparently this is a standard charge. Maybe these standards need to change. Your response to me was could I borrow from family or friends. I don’t need to, I just don’t like being mugged
April 11, 2023
Reply from Vets Now - Worcester
Hi Sue, we appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Receptionist was great
Receptionist was great. Very helpful. Vet was nice.
My only issue is when we phoned initially and told the person on the phone (they were not the ones at the vets) they could have given some better advice. On arriving at the surgery the first question I was asked was if we had given piriton. We had no idea we could give piriton and if we had been told it would have saved us an awful lot of money as it was bank holiday.
April 9, 2023
Reply from Vets Now - Worcester
Hi, Thank you for your feedback, If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address
Absolutely extortionate prices!
Absolutely extortionate prices! £300 just to take your very sick pet to the vets. It's bad enough that your pet falls very ill in the middle of the night, talk about rubbing a LOT of salt into a gaping wound by charging such a horrendous amount just to be seen by a vet. No other person who works nightshifts gets paid these kind of wages!
March 28, 2023
Unprompted review
Reply from Vets Now - Worcester
Hi Charles, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.
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