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The Vet I saw today was patronising, unaccommodating and generally disinterested, leaving me with the distinct impression that her/their main objective was to extract as much money as possible from me, rather than have any genuine concern for my best friend. I've been a customer for many years and up to now I've been perfectly happy so this isn't just me moaning for the sake of it.
Delays getting results, treatments along with a 'consultation' from nurse instead of a vet, samples I don't even know were sent off and my darling dog is now dead.
Explained how hes struggling to poo, nothing done about it. A second opinion - the second I mentioned he was struggling to poo, showed a huge prostate- reports of struggling to poo, according to the second opinion, should have been the first check in a dog of his age.
A 2 week delay in results was possibly 2 weeks in him getting the right treatment.
Thanks vets 4 life Surbiton, ive lost my best friend. Im sure you're just sad to have lost a cash cow
Anyone considering a vet- this place is owned by a huge multinational corporation and so it's a money mill. Travel further and get your beloved pet into an independent business where animal welfare trumps the mighty £££
And don't get me started on the ignorant fish wife barking abruptly down the phone demanding money for a non existent 'outstanding balance'
Despicable.
I complained and was told that theyve been extra busy, hence the terrible service
So their greed and overreaching killed my dog
Pets4Life surbiton you are worth so much more than 5* the advice and patience they had with my boy! I am so so glad I went with them! The pet plan is sooo good too.
Amazing team. Professional and very friendly. They genuinely worry and care for your pet. I had quite a "journey" with vets with my pup and everyone I have spoken to is always super helpful and proactive with making things better. Would recommend to any pet owner! Well done team Shepperton! thank you.
I have had so many issues with vets in the past, and the client service from the reception to the after care! The team at Vets4life in Surbiton are wonderful. From the support and advice, for myself,on first consult to the care, attention from the reception to the attending vet puts you and your pet at ease and extremely happy! This team truly do care, and it continues after.
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