VetUK Reviews 

31,586
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 7,180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast shipping, excellent product quality, and significantly lower prices compared to traditional veterinary clinics and local stores. Many people also point out that the online ordering process is completely straightforward, making it very simple and convenient to securely upload necessary pet prescriptions. Some reviewers were not happy with delivery delays and frustrating communication issues regarding external courier services. A few customers noted that packages occasionally took much longer than expected to arrive, causing unnecessary worry when waiting for vital pet medications and essential supplies.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive promptly,... See more

Product

Clients share positive opinions on product quality, highlighting that items are well-described, competitively... See more

Order

People report positive experiences with order, highlighting great prices, dependable delivery, and a website... See more

Service

Customers had positive experiences with service, frequently highlighting quick, reliable, and efficient... See more

Price

Reviewers mention positive feedback about price, consistently noting that products are much cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought this after researching as cleaning my dogs teeth wasnt getting results. (She us 4yrs old) After over a week im already seeing results and the stains on her back teeth are nearly gone! Amazing p... See more

Company replied

Rated 5 out of 5 stars

The item arrived on time in very good condition, price was very good too. I have a rescue dog he's big but fussy so when I saw the tabs I thought nah no way is he going to eat these so i cut them in f... See more

Company replied

Rated 5 out of 5 stars

From going onto the website to select what you are after, and the ordering process is so straight forward. The delivery period was accurate too and kept updated by vets Uk and the Royal Mail. Very Ha... See more

Company replied

Rated 5 out of 5 stars

Fantastic, reliable service when I needed it most. I was let down at the last minute by a different online pet supplier and urgently needed specialized Royal Canin biscuits for my four rescue dogs. I... See more

Company replied



Company details

  1. Veterinarian
  2. Pet Store

Written by the company

VetUK: Selling Hills Prescription Diet, Frontline Spot On, Royal Canin, Feliway, DAP, Drontal, Hills Science Plan, Seraquin, James Wellbeloved for less. : - Flea Products (Frontline) Joint & Arthritis Supplements Digestive Supplements Shampoos (Medical & Grooming) Eye & Ear Products Dental Care Products Worming Products Pet Meds (POM-V) Pet Food (Regular Prescription) Pets at Home (Accessories) Veterinary Items Pet Stress (Feliway & DAP) Equine (Horse) Section Aquatic (Fish) Products Avian (Bird) Products


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32K reviews

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Asks customers to review

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4.7

All reviews

(31,586)

7,329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Just what I needed for my westie at a…

Just what I needed for my westie at a good price and delivered on time with no issues

September 2, 2026
VetUK logo

Reply from VetUK

We're so pleased to hear you found just what you needed for your Westie at a good price and that it was delivered on time with no issues. Thank you for your positive feedback!

VetUK

Rated 1 out of 5 stars

Nine days since the prescription was…

Nine days since the prescription was uploaded and still no sign of medication and no communication from vet uk other than a “How did we do?” Email !!!

Now being told that my vet only uploaded it yesterday which is not the case! They showed me the email and the exact stone it was sent off yo vet uk,
Not good Vet uk

September 1, 2026
VetUK logo

Reply from VetUK

This prescription has only just been uploaded as your vet emailed it through about 5pm yesterday on Wednesday 9th September. An order for prescription medication cannot move until we receive the prescription. Rest assured, this will now process as soon as possible. I am sorry for any disappointment caused.

Rated 5 out of 5 stars

Vetuk are always helpful and the…

Vetuk are always helpful and the oriducts they sell are very popular and prices are very competitive

August 21, 2026
VetUK logo

Reply from VetUK

We're so pleased to hear you always find our team helpful and that our products are popular with very competitive prices. Thank you for your wonderful feedback!

VetUK

Rated 5 out of 5 stars

My order came quickly

August 21, 2026
VetUK logo

Reply from VetUK

We are so happy to hear that your order arrived quickly! We appreciate you taking the time to share your positive experience with us.

VetUK

Rated 5 out of 5 stars

Well pack fast delivery happy

Well pack fast delivery happy

September 2, 2026
VetUK logo

Reply from VetUK

We're so pleased to hear that your order was well-packed and that your delivery was fast. We truly appreciate your kind words and positive feedback!

VetUK

Rated 5 out of 5 stars

Best price I found online for Panacur

Best price I found online for Panacur. Also best P & P rates. Quick dispatch and delivery too.
Thank you.

September 2, 2026
VetUK logo

Reply from VetUK

We're so pleased you found the best price for Panacur with us, along with great postage and packaging rates. We're also delighted that your order was dispatched and delivered quickly. Thank you for your wonderful feedback!

VetUK

Rated 5 out of 5 stars

I trust this company

I trust this company. The products, the service and the delivery are all good. Very happy with them

September 2, 2026
VetUK logo

Reply from VetUK

We're so pleased to hear you trust our company and are happy with our products, service, and delivery! Thank you for your wonderful feedback.

VetUK

Rated 5 out of 5 stars

Great customer service

Great customer service when I made a mistake on my order and helped me to rectify.
Very quick delivery.
Thank you.

September 1, 2026
VetUK logo

Reply from VetUK

We're so pleased to hear that our customer service team was able to help you rectify your order mistake and that you received your delivery very quickly. Thank you for your kind feedback!

VetUK

Rated 5 out of 5 stars

Good with communication just an…

Good with communication just an excellent company to deal with thank you 😊

September 1, 2026
VetUK logo

Reply from VetUK

We're so pleased to hear that you found our communication to be good and that you had an excellent experience dealing with us! Thank you for your kind words.

VetUK

Rated 3 out of 5 stars

Slow on dispatching if medication for…

Slow on dispatching if medication for dogs suppossed to be 2 to 4 working g days was 5

August 20, 2026
VetUK logo

Reply from VetUK

We understand your concern regarding the delivery time for your pet's medication. We are reviewing our dispatch process to prevent future delays.

VetUK

Rated 5 out of 5 stars

Very prompt service

Very prompt service. By being a "guest" I dont have to set up yet another password to order from you.

September 2, 2026
VetUK logo

Reply from VetUK

We're so glad to hear you appreciate our prompt service and the convenience of ordering as a guest. Thank you for your wonderful feedback!

VetUK

Rated 5 out of 5 stars

Great speedy service but a subscription scheme would be really handy

I would love to be able to order on subscription so I don't need to keep remembering to order the diabetic dog food hopefully that feature will be available in the future.

Price is comparative to other sites - it is expensive but that's the joy or having a diabetic dog.

Delivery is really prompt - we had one delivery where we noticed after delivery that tins were dented - annoyingly we didn't look closer until we discovered a bad smell - a tin had split and it wasn't pleasant with what was going on with the heatwave. I am certain this was down to DPD and not VetUK. I didn't raise it as it was about a week after delivery we spotted the issue and the smell. Now I always check to make sure cans aren't dented as that really was not fun.

I would definitely recommend VetUK.

August 28, 2026
VetUK logo

Reply from VetUK

We truly appreciate you taking the time to share your detailed feedback. We're happy to hear that you would recommend us and that our delivery is generally prompt. We understand how important it is to have a reliable supply of specialized food for your diabetic dog, and we are actively exploring options to introduce a subscription service in the future to make things easier for our customers.

We are very concerned to learn about the dented tins and the unpleasant experience you had with a split can. While we are glad you brought this to our attention, we are truly sorry that this occurred. We always strive to ensure our products arrive in perfect condition, and we will be reviewing our packaging and handling procedures with our delivery partners to prevent similar incidents from happening again. Your feedback is invaluable as it helps us improve our services.

VetUK

Rated 5 out of 5 stars

Reliable service at a reliable price.

Easy purchase at a good price. Quick delivery and would use again. Vets were charging over £30 more for the same product so worth checking.

September 2, 2026
VetUK logo

Reply from VetUK

We're so pleased to hear you found your purchase easy and at a good price, and that delivery was quick! It's wonderful to know you'd use us again and found our prices so competitive.

VetUK

Rated 5 out of 5 stars

easy to use website

easy to use website, great value for money, quick delivery

September 2, 2026
VetUK logo

Reply from VetUK

We're so pleased to hear that you found our website easy to use, experienced great value for money, and received quick delivery. Thank you for your wonderful feedback!

VetUK

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