viagogo Reviews 

Though I was sceptic because of several negative recessions in my case everything worked out smooth and well. Mobile Tickets were available 4days in advance. The only hickup was the ticketmaster app that seems to not show the transferres tickets properly. But I could download frrom the email linknand store in my mobiles wallet.

I have heard a lot of negative feedback about the ticket process so I was a bit apprehensive but whenever I had to contact client support, they were very helpful and friendly. The ticket transfer also went very well, nothing to complain about.

I spent about €400 on two Enhypen concert tickets. I paid 4 months before the concert and was told that I would only get the real tickets on the day of the concert. Waiting 4 months and not knowing if I would get the tickets was horrible. I was very happy when the online information arrived 4 days before the concert and then the tickets arrived immediately! Thank you Viagogo! Now I Trust you!

Original seller provided misinformation on the ticket age requirements and didn't provide the tickets until 2.5 months after the order, which were non-transferable. Viagogo lets you resell tickets which you don't have and then when I found out I couldn't transfer the misinformation tickets I was charge again. So $900 worth of tickets I can't use that use. Attempted to file a dispute, but when I hit submit the page just errors out and says engineers are looking at it. Very convenient for your dispute to not work...

I got the ticket on time for the event

First time using Viagogo to buy tickets for one of the sold out shows of Coldplay at Wembley Stadium. I ordered the tickets ~3 weeks before the event and of course not for the original price but that was clear from the beginning. After ordering and already paying the tickets, there was a message that issuing the tickets can take until 3 days before the event. I was supernervous if the tickets would really arrive in time as we also had flights and accommodation to be booked. But yes, 7 days before the event I received an eMail from Viagogo that the tickets are ready for download at Ticketmaster which turned out to be a real hassle. I followed all the instructions but still the tickets were not displayed in Ticketmaster. After 2 days with customer service via Chatbot and nobody calling me back, I was desperate and I tried and tried and tried again for hours and out of a sudden the tickets were displayed in Ticketmaster and I could add them to the Wallet. When arriving at Wembley I was still nervous if the access to the venue will really work, but everything worked perfectly fine, so all in all I am happy with the tickets but the technical process was annoying.

They charged me recently 401 chf instead of 139x2.
Their assistant explained that it was additional "Buyer Fee". And this fee was not indicated anywhere when I was doing purchase.
I've immediately contacted them for a refund or cancellation but they refused.

Paid for expensive tickets, got only cheap replacement tickets behind the stage. Wasted 400$ No refund.

Viagogo did a great job booking and assisting with the Tickets. I was not satisfied with the location, but the Tocket process was satisfactory.

I bought tickets on viagogo.cz, and at the checkout it showed the price of about 5,500 CZK. However, I was charged 369.39 EUR, which I only saw later in the email and in my bank. They claim that everything was transparent, but it was not at all. They suggest that I can resell the tickets, but why should I have to do that?
They replied to me that they will try to resolve this issue and asked for screenshots. I sent a screenshot showing what the price should have been and how much was actually charged.
They replied to me with this: Upon reviewing your transaction, we’ve confirmed that the charges from your banking institution, the confirmation email you received from us, and the prices shown in your system all match the proof you provided.

Please note that the prices displayed on our marketplace are set individually by each seller. Every ticket listing may have different prices and fees depending on the seller’s preferences. We are a secondary marketplace that allows individual sellers to list and sell tickets on our platform. We do not own the tickets ourselves or have direct access to them.

However, to protect our customers, we step in to provide possible resolutions to any issues that may arise. I understand this may not have been the resolution you were hoping for, and I sincerely regret any inconvenience this situation has caused.

Please let me know if there’s anything else I can assist you with to make this process easier for you.
S pozdravem,
Bry
But
Good evening,

I understand you, but the problem is not that the price was initially the one that was charged from my account. The problem is that the price was 2,690 CZK per ticket, I bought 2 tickets plus the commission.

When I entered my email, my details, pressed Apple Pay, and paid, the price was ≈5,500 CZK, that is what I was expecting. And a minute later I received a notification from my bank and an email that 369.39 € was charged.

Sorry, but the problem is not in the initial price or the seller’s commission, I understand that you do not have the tickets, and the problem is in your website, which shows me one price right in front of me on my phone, but charges a completely different one. I have already filed a request through my bank to try to get a refund, as this amount is still blocked until the recipient transfers it to themselves, although I very much doubt this will help. As far as I understand, the payment goes through on your website, and you should know the seller and resolve such situations.
Concert will be 23.08.2025 at 17:00
For viagogo my gmail aakovec66 @ gm .com

Horrible failure to deliver tickets. We purchased 6 tickets to FCK Kaiserslautern game on Viagogo. They said tickets would be delivered on day of the game after purchasing and paying €700 two weeks before event. The tickets never came up until the game started. We had 5 guests who drove a distance for the game with us. It was the worst possible outcome imaginable. Do not trust Viagogo with your ticket purchase for anything.

Had tickets for sale which I decided to withdraw still on a reasonable time before the concert.
Viagogo had an offer and decided to charge me the full sale amount, which was higher than the ticket price, under the excuse of "we need to buy new tickets for the viagogo customer" which leaves 2 options:
- On a full sold out show, viagogo won´t find tickets and keeps the money (they don´t pay the customer but just refund)
- On a full sold out show, viagogo had already extra tickets which means they profited by charging me more on top of the regular comission.

I believe I should had at maximum, to pay the market price of the ticketsbut, I was told, I don´t have the right to be refunded

Tickets arrived super fast (only 3 days after I ordered them). No issues at all. Location was what I paid for.

At a first glance I thought it was a scam. However, the overall experience was great. The site UX is great showing the available options. Some suggestions: include the total price when analyzing the options; include some tips regarding the difference of the seats (it is easy with AI nowadays;

In general, it worked really well. No issues at the entrance.

Thanks!

I bought two tickets to see an 85-year-old artist I’ve loved all my life — probably my last chance. Bought them 25 days early. They never arrived.

Customer service is a nightmare: endless chats with bots, and when you finally reach a human, it feels like they’re mocking you. The only clear thing is that their instructions are not to solve problems, but to wear you down until you give up.

I lost my money and a once-in-a-lifetime moment. Never again. Avoid this company.

Review: I purchased tickets through the Viagogo platform in two separate transactions – a total of six tickets for two concerts, all within just 20 days. I spent nearly €900, and I am still waiting for a refund of only €130 for the first set of tickets that Viagogo resold against my explicit instructions.

First issue – During the first purchase, I selected the option to pause ticket resale, but Viagogo still sold them. I wasn’t notified in time and had to repurchase tickets – again through their site, just one day before the concert, at three times the original price.
Second issue – I was not initially told that I needed to provide proof of purchase in order for the refund to be processed. I was only told that the payment would be made within 8 days. I submitted all the required documentation immediately after being asked—multiple times, and over a month ago.

Communication is almost nonexistent. I sent several emails with complete documentation but have not received a clear reply or an exact date for when the refund will be issued. Just automated and vague responses.

Viagogo resold my original tickets, collected additional fees, then forced me to repurchase through the same platform, and now they are ignoring my refund request.

I have clear proof of all communication and both purchases, and I’m fully prepared to share everything – it is thoroughly documented.

I consider this to be an extremely dishonest and manipulative business practice. I regret not reading more reviews like this earlier. If my refund is not resolved immediately, I will share my experience on other public platforms including Reddit, SiteJabber, and consumer protection forums.

Of note, there are many accounts for Vianogo on this site, so I am unable to post this review on all of them. I don't know why they have so many accounts.

Nightmare experience with ordering tickets to see Coldplay with Vianogo. I ordered tickets over 6 months in advance. They were playing in Nashville which is like a 10-hour drive. I also ordered an airbnb. I received an order confirmation which is different from a ticket, but I was assured that my tickets were guaranteed. You can already see where this very sad story is heading.

It's the night before the show, still no ticket. I look on Vianogo's website, which says, "In most cases, tickets aren't issued until 24 hours before the event. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order."

Then, 10 AM on the day of the event comes and goes. No call from Vianogo. No email from Vianogo. No tickets from Vianogo. So, I contact customer service. They tell me - no problem. There's a Vianogo Guarantee. That their specialists are emailing me a link to new tickets at no extra cost. So, I click on the link in my email... and a page loads that tells me there are no alternative tickets, and my only option is to take a refund.

I, of course, tell the customer service representative that I don't want a refund - I want the tickets I was guaranteed. I wanted a phone number to talk with someone else at Vianogo. The rep told me that's a no-go and said, "Actually Joshua, it's an internal team and they don't have a phone number, and even this link you received is generated by the system. So if there was alternative options in our inventory it must have been sent to you, but unfortunately there are not."

And so, in the end, Vianogo guaranteed one thing: a nightmare vacation filled with anxiety and despair. It seems like many of the sellers who operate through Vianogo buy up many tickets and resell them at inflated prices - like how ticket scalping works. And sometimes, they even sell tickets that they never deliver. This has been happening for years, and no one is fixing it. Is this the behavior of a crime syndicate? I don't know. Sometimes, they come through with the tickets for many people. But what I want to point out is this - while there is a guarantee you will get your money back, there is no guarantee that you'll get your tickets. And if you're a true music fan, that's all you really want. Vianogo fails to deliver when it really counts.

It’s the second year I purchased the tickets for Tomorrowland Belgium with Viagogo and I have nothing to complain, actually I am very satisfied with that!
Both years I received the online QR-Code 3/4 weeks before the event date and was pretty easy and fast to exchange for my bracelets in the event location.

I have to confess that the first year I was a little scared of not working the online tickets in the day, but everything worked very good! I can definitely recommend Viagogo for purchasing tickets!

all worked fine, no hassle at all

Horrible experience. Paid 400 Euros for tickets that never came through. It’s a scam! Don’t be tickets there!!!!