viagogo Reviews 

the tickets were purchased 6 months ago for a price. The original price was never shared, and 2 days before the event was shared the real face price. They don’t share any accountability as misleading information for reselling without full information. Lack of communication, and lack or trust, really don’t use this page. I asked multiple times for a compliant form and never offered.

In a really unexpected manner, we got the ticket for the same day. Everything went great and the experience was really good. Thank you !!!

Super easy to use and although a little nervous as it states tickets are not made available until day of event, I ended up receiving them a few days before.

The purchase process was efficient, and we later received an upgrade to our ticket, which was communicated to us immediately. A highly reliable and strongly recommended service.

I was worried about my ticket as I did not get it on time and customer service was so nice and helpful so I got my ticket finally only thanks to their great help and concern.

Appreciate the map with prices. Waiting to receive the tix was stressful but they finally arrived about 2 weeks before the event,

I found a ticket just the day before, everything went smooth. Still the prices are too high, they should try to put an option to avoid to double the price or at east give an option to negotiate. I think it could be very interesting

No customer support, no guarantee of delivery, and we got stuck outside on the day of the event with nothing that viagogo can do. will never use it again

Tickets received OK, one week before the event, great event, but I bought places in sector 307 and the tickets received was for sector 306, a lower quality sector.

Great Show ! TAKE THAT did it again and want an investment in production for there public !

i got a better ticket for free

definitely will use viagogo again. My stupid ass decided to buy a ticket at the last moment - of course my only option was viagogo. My ticket arrived on my email 1 day before the show and it had a name of a different person on it. I did not pay much attention to it, but then I saw a message that ID check will be required for some reason. Me being a foreigner and not wanting to take ANY chances of not seeing Megadeth for probably the last time in my life decided to contact support team right away

Unlike I expected, support team is very fast and responsive, but he chat, that automatically closes after 3-5 minutes of idle is a pain in the ass, I had to re-create support requests like 15 times because they just automatically closed after 5 minutes of waiting - please DELETE THIS FEATURE

They changed my ticket, but it had a different name too... So in the end they UPGRADED my ticket to a front stage zone - I DID NOT BELIEVE IT at first, but I really got a BETTER ticket. The ticket did not have any names on it so I passed without id check

the show was amazing, mosh pit never ended, dave mustaine kicked asses and I was happy af

thanks to viagogo staff and management for making this happen

Got the tickets promptly and everything was great!

This is a complete scam. They had to send out our tickets via delivery. First tickets got lost in transit. Then after hours of emailing and reaching out to support, we were offered replacement tickets that were supposed to be “better seats than we had”. Ended up receiving 5$ tickets and the worst seats in the whole arena. We ended up going home instead. Absolutely terrible experience. Never received a refund.

Great service but I think they shouldn't charge service expenses when we're doing all the work.
They should also control the prices of the tickets

Scammers, provided false tickets 4 times in a row

I had bought a ticket to bad bunny through viagogo
The next day I received the email the seller had transferred the ticket for download in ticketmaster. But when I accessed ticketmaster it said the seller had cancelled.
Viagogo then delayed any outcome- investigating the issue for a whole night and day, and assured me their "ticket guarantee" protects me
But 10 minutes before the concert when I am stood outside the venue they tell me "yes the seller cancelled" and sent me a link for alternative tickets "for equal or higher value" which of course 10 minutes before a concert is NOT TRUE. The tickets offered were over 150 euros cheaper than the one I had bought when I selected my seat. But by forcing you to wait until being outside the venue they try to bully you to accept cheaper tickets noone wants for the top price you originally paid.
I chose the refund and had to leave which was so frustrating as had they been honest when the seller cancelled, I could have bought one of the many other tickets still available the days before.
I will never buy through them again

Hello, good morning.

I have been scammed by Viagogo, as they have not paid me for a transaction made over a month ago, and every time they give me a different excuse.
The tickets for the event were sent on time, they were picked up on time, and I know the person attended because I was right next to him at the event.

Yet, even after more than a month, they keep telling me they’re doing verifications, and every time they say that in three or four days I’ll have the money in my account, but in the end, they never send it.

Maybe third or 4th time that viagogo fails to deliver purchased ticket on time. They don't care that you will travel somwhere because of concert/football match, don't care about their incapability to provide service, maybe the most harmful site because of their unreliability can cost you allot if you consider your expenses. Worst thing about their site is their support. They are responsive but that is even worse cause they are lying trashbags giving you the wrong info that just frustrates and wastes your time. They were making me sure I will get tickets on time, i didn't get them. Now they are making me sure I will get refund. Two months have passed and I didn't get it. In a nutshell, least professional worldwide service that looks like a complete scam most of the time. If I don't get the refund they will actually confirm that they are a scam.

Straight forward app. Ticket came on the day and downloaded pdf with bar code. Only issue which I raised with them is that it says you need to print out I didn't have the means to do so. Question their AI bot and it replied that I could just use the bar code on the download no need to print. Which of course is used by every stadium these days. Worked fin from phone. They need to update their need to print info.

All went very well. I had an issue retrieving the ticket (my fault) and the customer service helped me inmediately.