viagogo Reviews 

I was pleasantly surprised at how quickly I received my e ticket after purchase. It was super smooth experience and would definitely buy through here again.

Everything has been ok! We received the tickets some months ago(phisical) at correct price . We didn't have any problem to pass the control and we enjoyed a lot the concert. We will repeat the experience with Viagogo for other events

It was the worst experience ever!!! Never received the tickets for a Barcelona game!!!! The worst customer service !! Never trust them!!!

I sold entries for Rosalia's Bcn Concert and Viagogo reported me with succesful sale according to the platform, but the money transfer never arrived, and after some days they even they asked me for a fee of cancellation transaction after every step of selling process was accepted and Finalized days before the concert, other users that I contacted also have the same problem, no coherent answer from a useless IA support chat... Any similar case? Please help. thanks

We felt lucky to find tickets for Rosalia's Lux tour. In general the process was good until the ticket transfer. Viagogo's site told us to expect transfer at 5:30pm on the night of the event - but Ticket Master required transfer before 4:30 pm (Change of policy?).

For that first show, it was a catastrophe except:
- Viagogo fully reimbursed the ticket cost.
- Their online and phone support were helpful and polite through it all.
- We were able to get tickets for the same show on a later date... And the purchase and ticket transfer worked perfectly that time.

Overall it worked pretty well.

The ticket was delivered by courier. Electronic ticket would be better

Easy processes and confident

Great communication, expensive though

I am very happy with the service provided by Viagogo. Everything worked perfectly from start to finish. The platform was easy to use, and what I appreciated most was how they kept me informed throughout the entire process. I felt reassured at every step and would definitely recommend them based on this experience.

IOt was a flawless process. I can't really say much more, plus the informatin by viagogo was always punctual and complete

Everything was perfect and we had a great time

Everything went smoothly. I got the ticket via email a few minutes after the purchase and was perfect for entering the venue the day of the show

Perfect!!!

Was last minute decision to buy tickets. I wasn't sure if the website is legit..
But I'm happy I trusted you guys..
It was fast and got my tickets in minutes. Was easy and fast..
Thank you for making our dream come true.

HORRIBLE talked to 3 people and did not get me ticket I wanted 1000 euros and did not even get my moeny back.

A trustworthy place to buy your second hand tickets. Everything worked perfectly.

The purchasing was easy and the view from my positions were even better than I hoped. The check up emails I received gave me peace of mind and made the event organization quick and easy. A great service. Definitely recomend this platform for event tickets and I am already looking for my next event for Bruno Mars!!! Only way to get tickets without waiting in an online queue for half a day!!!

I had a very poor experience with Viagogo.
I recently purchased Tickets for the Mutua Tennis open in Madrid. I purchased 2 tickets, unfortunately only 1 ticket got processed. Not the end of the world ..... I went ahead and purchased 2 more under a separate order (again from Viagogo). I immediately contacted customer service to arrange a refund for the first ticket. I ended up chatting with their AI assistant. I was told the problem was with the seller and I will receive a full refund and a confirmation Email in a few days. I waited a week, no Email or refund, so I contacted Viagogo again. This time I was chatting with a human. She insisted that since the ticket orders were for a different number of tickets they could not issue a refund. I went back and fourth with the agent attempting to explain that in fact both orders were for 2 tickets and highlighted that I was told I will receive a full refund and that the problem was with the seller. No help, just a canned answer that the orders were for different numbers of tickets, thus no refund. I asked to escalate to her manager, still no help !
I'm very disappointed with the complete lack of after sale service and ridiculous policies. Customer service consisted of stalling (hoping I would just quit) and repeating the same nonsense over and over again.

BEWARE of this company, I will be buying my tickets else where in the future.