viagogo Reviews 

8,340
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, reviewers had a great experience with this company. Many customers frequently praise the exceptionally smooth purchasing process, highlighting how quickly digital tickets are delivered directly to their personal accounts without any hassle. Consumers also appreciate being able to preview seating arrangements clearly, noting that accessing venues on the day of the concert goes entirely as planned and without trouble. Some reviewers were not happy with the expensive additional service fees and extremely high ticket prices compared to the original face values. Others additionally noted significant stress and anxiety caused by delayed ticket delivery or uncertainty about receiving valid entry codes before the show starts.

What people talk about most

Order

People report ambiguous experiences with order. Many reviewers praise the fast and seamless purchasing... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Many customers found... See more

Website

Reviewers mention ambiguous feedback about the website, highlighting both smooth transactions and significant... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the professional... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, simple, and convenient process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Rated 4 out of 5 stars

It was easy to see exactly if the place you choose is a good place. It was the first for me to buy tickets for a big show like that, at first I was a little bit afraid to buy , because of many site ar... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(8,340)

1,003 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ticket download

Luckily downloading the ticket was easy because it was transferred through my email into my Ticketmaster account which made me feel safer for the ticket

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with Viagogo services

I received a message from Viagogo the day before the Brazil vs. Haiti match informing me that the seller was unable to deliver my tickets.

Instead of simply issuing a refund, Viagogo went the extra mile by sourcing another set of tickets for me. This meant I didn't have to go through the stress of trying to find replacement tickets at the last minute, potentially at a much higher price.

I really appreciate the effort Viagogo made to ensure I could still attend the match and enjoy the experience.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, experience second time I get Tix for a High End Event, especially with Soccer. Very reliable and honest

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth booking process

Got a good deal on the tickets, no issues at all with the delivery or at the concert itself. The only thing i would say is the fee were a bit high, i went ahead only because the actual price of the tickets was good.
Smooth booking process, quick mails and communication throughout.
Some of the reviews i read were not good so i was a bit concerned but i have to say i had a positive experience.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Lily Allen Nottingham

Booked the week before, very clear and precise booking. Was worried maybe turned away, but all went well and we had a great time at a fantastic price. Would look at using again

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent site


Excellent site, very reliable and secure. I sold my World Cup football tickets very quickly, and the money was transferred—as expected—after the event. I highly recommend it.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

The purchase was seamless

The purchase was seamless, the ticketmaster ticket transfer came quickly.

Overall great UI and experience buying the tickets.

Also a great bonus, the arena had a logistics issue with the seats, so my row didn't exist so I got upgraded to 2nd row which was an unbelievable surprise.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

It was my first time trying to buy…

It was my first time trying to buy tickets on this website, and it ended great! I bought tickets 4 hours before the event (concert of Scorpions) and they were send me in 30 minutes after the purchase. I got the exact same sit and everything was fine!

June 24, 2026
Unprompted review
Rated 4 out of 5 stars

Easy and safe

It was easy to see exactly if the place you choose is a good place. It was the first for me to buy tickets for a big show like that, at first I was a little bit afraid to buy , because of many site are fake, but no, everything went well and I had a great time.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Best bang for the buck

After comparing seats and prices, I chose Viagogo because I found the best seats at the best price.All fees were included; no surprise add ons!
The tickets were a present and transferring to the recipient was quick and easy.
Thank you!

June 20, 2026
Unprompted review

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