Via Removals and Man With A Van Reviews 

272
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

The guys from VIA moved me from Lancashire to Aberdeenshire over 2 days. Can’t fault them for effort. After a breakdown on the journey up to Scotland the guys didn’t let me down and turned up at midni... See more

Rated 1 out of 5 stars

Booked weeks ago contacted a few days before to confirm job as heard nothing , they clearly had no recollection of my booking as asked me what I was picking up from them !!, day came for collection wa... See more

Company replied

Rated 5 out of 5 stars

Kas and his team were truly excellent and I couldn't recommend them enough. Vans and the team arrived on time, 5 guys worked tirelessly to load the vans, drive to the new house and unload, including... See more

Rated 5 out of 5 stars

Recently hired Via Removals for my move - I couldn't be happier with their service. The job was booked in right away as I made my call, was offered at a very affordable price compared to other local c... See more

Company details

  1. Moving Company

Written by the company

Are you looking for a reliable team for removals services near you? Via Removals is fully equipped to make your move hassle-free. We’ve over 20 years of practical experience in moving houses and offices in Lancashire, Yorkshire and North West. Our trained removalists can help you move your general furniture as well as more troublesome items like sofas, cupboards, fridges and gas cookers etc. Our Removals Services team is fully equipped for taking care of your possession. They will help you pack your household items, transport them to your new location and finally help you put everything together, exactly the way you wanted.


Contact info

3.9

Great

TrustScore 4 out of 5

272 reviews

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3.9

All reviews

(272)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Very slick and professional service

Very slick and professional service. All removal men were engaging, polite and made the whole experience stress free.
Also cost effective and guidance provide re the size of van and number of men.
Highly recommend.

September 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Moved to darwen and called up this company for removal of a the whole house renovation. Brilliant service came on the time I wanted and took everything I needed them to take! Friendly and quick service! Would defo use again.

September 10, 2021
Unprompted review
Rated 5 out of 5 stars

I highly recommend via removals and…

I highly recommend via removals and storage to everybody, they have packed my belongings in one day and the second day they moved me out of my house. I went from Manchester to London. Long distance with via removals was stress free. They dismantled and reassembled my items; my dishwasher, my washing machine, my dryer and my cooker disconnected by them and reconnected by them. They have a very competitive price for my pack and house move, they were cheaper about £980 comparing to other companies, i will recommend this firm to everybody and I’m sorry Qas that I couldn’t put this reviews earlier.

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing job by mr kass couldnt have…

Amazing job by mr kass couldnt have asked for a better team very well mannered and moving was quick. Very affordable prices and would definately recommend

Keep it up kass looking forward to working with you again

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant job done by kass and via…

Brilliant job done by kass and via removals and storage very polite staff mr kass did my video survey and booked me in my packing and my move im happy with the job done keep up the hard work

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service. Would highly recommend

I wasn’t sure who to book with for a job from Dewsbury to Bolton and I was recommended this company. I’m glad I was as the price was competitive and the service was exceptional. The 3 chaps were very friendly and I would highly recommend using them in future. Thank you very much!

September 4, 2021
Unprompted review
Rated 5 out of 5 stars

Would highly recommend..

A prompt and hard working team who moved us efficiently and with care and consideration for our belongings, at either end of the journey. They were polite and patient, even when they had to wait around after an issue with getting the keys to access our new home..
Thank you Kass and your ‘lads’.

September 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Stored our items and arranged delivery at very short notice. Very friendly and helpful guys. Thank you.

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant job done by via removals and storage

I m thankful to via removals and storage who has moved me on short notice and long way and very responsible price done my packing and dismantle and reassemble my 6 items and done disconnection my few appliances and very positive and friendly staff and brand new vans and most thing i like video survey done on what s app and it went well and job done well and guy called kass he was very polite and to the point what needed to complete the job keep it guys hard work😛😛😛😛😛🤡🤡🤡

August 30, 2021
Unprompted review
Rated 5 out of 5 stars

amazing job done by kass via removals and storage

amazing job done by kass via removals and storage i m grateful to you moving my father on short notice your staff has worked very hard however my advise is they take to many breaks like cigarettes and water and food break and on phone all the staff my be you need to speak with them and rectify this may be
once again thank you kass for your polite and good wishes for my father new house

August 29, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing House Move With Via

Via arrived promptly at 8am. We had a lot of stuff - a garage full, a cellar full and a full 3 bedroom house. They sent 6 workers with the two vans and got to work immediately. There was a lot of fragile stuff and they were careful with it all. They were friendly, professional and cordial throughout. We made them cups of tea and biscuits for their breaks which went down well. Once the packing was done they set off to our new home. However, once we got there we discovered the sellers had not moved out. We had to wait from 3.30pm to almost 7.00pm for them to leave which was very stressful. Via were patient and waited for the whole time despite the fact they lived 2 hours away and had a 6.00am start the following day. We bought them all a McDonalds, while we were waiting, which was well deserved.We were amazed at how calm they were and then they moved everything into the house before a cheerful goodbye. All in all a very positive experience despite everything. We would definitely use them for our next move and we would recommend these guys to everyone out there. Thanks for everything Via.

August 29, 2021
Unprompted review
Rated 3 out of 5 stars

Top effort but dissatisfied

I’m disappointed to not be able to give this more than 3 stars because the lads on the day grafted hard! Really hard! However, there are a number of things that we were disappointed with. The person “in charge” (not involved with the actual move) kas - he had a terrible attitude and clearly didn’t communicate with his team very well. They turned up seeming not to know when they were here for - it was packing on the Saturday. I would tell one person the things that needed not to be packed but then another person would pack it anyway or quite often, apart from Damo, who had excellent communication, they would just pack it anyway. Instead of just asking if we wanted to dispose - they packed wet sponges and food waste which seems a weird thing to do. Was happy with the care taken on the kitchen items but some breakables in other rooms were not wrapped to the same standard. Once all packed up we then had a call with Kas who informed us the job was going to cost extra. Really frustrating as he quoted via video call so saw what was there. Wouldn’t mind paying more in the first place if they had just been honest but it felt sneaky and left us with little choice - felt like they were making the most of what is a stressful situation. Also should point out there are extra costs that they don’t tell you about in the quote - £70 per hour if they have to wait between getting the van full and unloading at the new place. Knowing this we didn’t want them to come early as we weren't expected to complete until 1pm. Kas attitude on this was to tell us he’d been moving houses for 25 years etc etched he wanted to start at 8am or earlier. We agreed to start at 9 instead of 8 and this worked out exactly right to avoid us paying extra. Move day was Monday all went well getting items from a to b - 15mins away. All looked good but since unpacking further we have seen lots of damage. Our book shelf has snapped, despite me telling them several times how to handle it, they didn’t and so it is now broken as well as having a fist sized hole where they tried to force it back together. One of the wardrobes is also now broken. Reading the small print of the contract, the insurance is a waste of money as there is a £250 excess and a long list of things it doesn’t cover. You also aren’t guaranteed to have cover but still have to pay the £250. The contract document itself is riddled with inaccuracies and just feels like a long list of exclusions. I’ll spend the £250 towards buying new than the pain of going through that process which I suppose is what they rely on. All in all we were happy with the effort but less so on the outcome. 5 stars for hard work to the lads. 3 stars are for the company itself and for some of the damage caused.

August 28, 2021
Unprompted review
Via Removals and Man With A Van logo

Reply from Via Removals and Man With A Van

replied by kass
I m sorry you had bad experience and thank you for speaking with me this morning I will talk on the point s please call me if you think my response is not truthful I will change it
1. we done your packing very high standard and supplied everything what needed to pack
2.i have done your video survey in may 2021 and moved you in august I can not remember what I have said and if you needed two 7.5 tonne why I say you need one
3.I work in office and our staff have done what need to be done I do not understand I always advise our customers for garden and sheds and plants take extra van to transport this kind of stuff why I have not advised with you I disagree
4. when we do packing we make sure all packed and sealed however if you do not want some thing packing or going to dispose I think that should not be in the room we make sure we do not leave stuff behind
5.we charge extra for dismantle and reassemble because it take extra time and we have done 8 items free of cost for you please can you mention this in your review which worth about £495
6. we have given you flexible time to void extra charge we have worked for move day about 13 or 14 hours to complete the job after 5 clock in evening I think its hard to work for removal s company s but we still did normally we take or store stuff away after 5 clock because we need to move other customers who booked for next day I had communication with you and explained what other s option s are available and you agreed
7.about insurance excess every removals company has terms and condition from their insurance some removals firms has £500 to £1000 excess to claim which customer pays
8.some items were large and place were tight either we leave them down stairs or other option we have use little force to take it where customer want it when we force we take customer permission
9.our staff worked hard to deliver smooth move
10.total price for the move should be £2685 and you have paid £1543 still not happy I do not know what else we should have done
11.I do 20 to 30 video survey in a week very hard for me to remember every survey and I receive about 300 to 500 calls in a week to deal I m sorry I cant remember every call for every customer s
12. I know why you are frustrated because we have charged you extra £295 for full 7.5 load this was half price we given you still not happy you have stated my attitude was terribly can you explain what wrong I said to you please edit it
12. how ever we will work hard and improve the services

thank you very much for your feedback we will continues to improve services and will keep going hard work for every customer

Rated 5 out of 5 stars

The best in the business by far!!

From obtaining a quote to completion I must say this company has put our stress at ease. They were on time, reliable, friendly and highly professional. I am very pleased and thankful for your services and will gladly spread the word to anyone who is in need of your services.

A big hand to Kass, wraith, damian, nad and zahid

August 25, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Guys packed and moved me quickly and efficiently. Thanks to Kass Umar and Tariq for all the help. They will also be returning tomorrow to help remove some rubbish. Will deffo recommend 👍

Richard

August 21, 2021
Unprompted review

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