Fantastic tour. João is an amazing tour guide. He picked us up at our hotel, took time to understand the rest of our itinerary and made real time adjustments to our personalized tour as such. He is a... See more
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These tours in any city are almost always about the guide you get. Well we lucked out w Victor :-). A native born son of Porto, his pride in his city was infectious and his knowledge very deep. He di... See more
Irish Mark was the best guide! Knowledgeable, funny and very interactive. He knew so much about so many different things and Edinburgh. Highly recommend! It was a great day, walking around with him an... See more
Lily at Lily's Tour Company has been awesome. Her help coordinating arrangements for our driver to pick us up at the Universal Studios Grand Hotel on the far east side of Beijing for a very fair fee i... See more
Company details
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- As the leading marketplace for travel experiences,
- Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
- Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.
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Browse and book tours and activities so incredible, you'll want to tell your friends.
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Contact info
400 1st Ave, 02494, Needham, MA, United States
- 781-800-500
- www.viator.com
4.5
Excellent
322K reviews
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Wine Safari
Everything was wonderful on the wine tour! Great food and wine and tour guide Ado and the driver Fabio were also great too. 😊
May 8, 2026
Our guide was amazing
Our guide was amazing. A little problem was we were scheduled for 3:00 tour with skip the line, but was told we were on a 3:30 tour . No problem but because 4 people had some kind of problem with their ticket we waited for over a half an hour to get to the tour which why bother to have skip the line. Watching all the people go ahead of us was disappointing after we paid for that amenity.
May 6, 2026
Very good site to get good deals and options
May 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
they scammed me
they scammed me. guide did not show up, and they did not return my money despite proof and unused ticket.
May 10, 2026
Unprompted review
Reply from Viator.com
Hi Alex,
We’re really sorry to hear that your experience didn’t meet expectations. At Viator, we strive to provide the best possible service, and it’s disappointing to know we fell short this time.
We’d love the opportunity to make things right. If you haven’t already, please reach out to us with your booking details so we can look into this further. You can contact us via Live Chat, email at customer.care@viator.com, or by phone at:
1-866-648-5873 (Toll Free)
702-648-5873 (International)
UK# + 442033180421
France# +33 1 73 43 16 25
Spain# +34 917918233
Germany# +800 1844973
Australia# +61 2806 95885
Brazil# + 551147009087
Italy# +39 029 4754165
We truly appreciate your feedback, as it helps us improve. We hope to have the chance to assist you and regain your trust.
Best,
Viator Customer Support
So easy and straight forward checkout.
May 11, 2026
Very disapointing- cancelled without reason
Do not book at this operator- you don't know if it will be cancelled. My booking was cancelled the day before. We planned our trip around the visit to the Alhambra, which I booked. However, this was cancelled without reason, and no option to call with anyone. I normally don't write a negative review- have never done that in my life before. But I'm so disapointed with the cancelation, so I'm writing this one. Do not ignore the 1-star ratings and be mindful when booking with this operator, especially when booking a visit to the Alhambra.
May 5, 2026
Unprompted review
The trip guide Laura was excellent!
The trip guide Laura was excellent! Very knowledgeable, kind and great driver too.
Very well organized tour as timing, space at the winery.
May 8, 2026
Awesome Boat Cruise
We truly enjoyed the Sunset and getting under the Sunshine Bridge to see the lights. Captain Paul was friendly snd shared so many fun facts. Lexie made sure we had complimentary water and we purchsed adult beverages. Thanks
May 11, 2026
Recommend it
Booking process easy and efficient. The Guide was very knowledgeable and very friendly. Thourough visit. By all means take the Museum option. It’s worth it.
May 10, 2026
Excellent service
May 7, 2026
Reply from Viator.com
Hi Linda,
We’re sorry to hear about your experience. We have reviewed your booking and have sent you an email with further details. Our goal is to resolve this for you as quickly as possible, and we sincerely apologize for any inconvenience caused.
If you have any additional concerns, please visit our Help Center at https://www.viator.com/help.
Kind Regards,
Yousef
Viator Customer Support
Reliable excellent service
May 7, 2026
Our guide Roy was fantastic
Our guide Roy was fantastic. He was so friendly, funny and full of information. He also went out of his way to arrange a taxi back to our accommodation.
May 10, 2026
It was a very nice experience
It was a very nice experience. Thomas, our tourguide, did an excellent job
May 8, 2026
SJ was a great tour guide
SJ was a great tour guide. Moved things along, was well informed and humorous.
May 8, 2026
Booking was easy and easy to Navigate
Booking was easy and easy to Navigate. It was a good experience.
May 15, 2026
Sunset Ballooning in the Atlas
This hot air balloon experience over the Atlas Mountains near Marrakech was pure magic. As the sun set, the views were absolutely breathtaking, with the colors dancing over the mountains. Our guide was incredibly friendly, and the transport was super comfortable—seatbelts included! And that breakfast in the desert—just unbelievable. I can’t recommend this enough!
May 12, 2026
A great boat trip
A great boat trip, beautiful views and the sea is crystal clear. Lunch was yummy too. The young guy in particular was really friendly, kind, professional and welcoming.
If there was an option for adults only, that would have been preferable (didn't enjoy hanging out with someone's loud screaming kids). Overall would recommend, good value for money.
May 7, 2026
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