Victoria Parking Reviews 8

my car was damaged whilst parked at Victoria Parking Alicante and they refuse to communicate with me. I took a video of the car when I left it off, which proved the damage happened there. I email them everyday but they wont respond. Do not use Victoria parking in Alicante or do not rent cars from them. They are cowboys who don't care about their customers.

Why did they disconnect my battery? Why did they disconnect my dashcam? Why did they disconnect my climate control? Why had they tampered with the airflow control cables and then transpose? Why was there a chunk taken out of my wing mirror and badly repaired? We have used them for almost a decade. No more.

An expensive blue tooth speaker was stolen from my car!

Awful attitude from staff who refused to let me speak to the manager.

As a repeat customer I will never be back.

BEWARE OF YOUR PROPERTY.

I have been a customer of for over 14 years and am also very loyal—using your service up to eight times a year for many years. I always found staff to be helpful and polite, but all has changed with new staff and possibly new management!!!!

I sent the email below 14 days ago and never got even a response from anyone at Headquaters, the management of the site. see email content below
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I have been a customer of yours for over 14 years and am also very loyal— using your service up to eight a year for many years.
After a terrible service and attitude from Victoria staff last night, I feel the need to write to you to understand what's happening. The staff and service have always been excellent, and that's why I have been coming back so many times, but I would like to understand if this was a one-off or a management policy change.

First, the pick-up and drop-off point at Alicante Airport has always been between bus positions 1 to 4, and it was two weeks ago when I used you last. However, last night, it had changed to bus stop 46, which is a long walk and not one I want to repeat in the future.

Secondly, the driver took 20 minutes to arrive after a phone call. I know the drive is less than 5 minutes and is usually very fast. Drivers are normally happy; the one last night was very grumpy and made Victoria's Parking look terrible, and others around me felt the same.

Because I use the service regularly and my travel back and forth depends on work, I cannot be confident about exact dates, so I estimate when I will arrive. We do this via email, and the price is adjusted up or down when I arrive. Last night was no different; see the attached email.

When I arrived, we all waited 20 minutes for the bus and then returned to the office. I asked why we all had to walk out to Bay 46 and not the usual bays – the abrupt response was that the airport instructed us to use Bay 46, which was incorrect. When I came to pay my bill, which was €50 until 8th March, I got it confirmed I would be back on 4th March (see attached). I found I had my bill adjusted by just €1 by hand for four days, being knocked off the price; when I queried this, the staff just shrugged his shoulders and said that's how his boss told him to do this. I was gobsmacked.

Please explain why the service and pricing have gone downhill so fast. It looks like the business is cutting corners to save money and focusing on making as much profit as possible at the customers' expense. You forget it's the customers who helped you stay in business.

Terrible experience. Do not touch these COWBOYS with a barge pole. Broke their contract agreement. Increased the price from 300 to 400 euro without explanation. Informed that the car battery was flat as a pancake and they wanted money to replace. FRAUDSTERS

I used them to park my car at Alicante airport for 3 days. I found this to be a great service. You can book online and pay on arrival. Transfer to the airport is quick (just a few minutes, the parking is very close to the airport). Staff were friendly and helpful. On my return the flight was late but the shuttle service was there when I arrived and it took only a few minutes to pick up the car. I can recommend this service.

Have used this long term parking for a few trips but, have to say this trip was a hassle! Asked for the battery to be disconnected, job done, delayed return due to restrictions on travel, new dates organized. Offered a clean with the inside of the car antiseptically cleaned, price added to parking charge! On arrival at the parking battery not reconnected! And car not cleaned! No explanation, just glad to see us go. I Will not be using them again and would advise others to be aware of service not up to standard!