VictoriaCars Reviews 

Avoid like the plague! I returned the Car I hired to them in perfect condition in Alicante after 2 weeks. It w dark when I returned it and the Agent didn't even look at it. He said I'd get my deposit back in 2-3 days. I waited and waited and waited. It took 6 weeks of emailing, WhatsApping, Facebook messages and calls to get any deposit back. When I called I was given a different number to call which went through to a Fax machine. I eventually received a partial refund with approx. £250 deducted with no explanation. I called and called and called and messaged again and they didn't reply. Eventually I ha to go through my Credit Card Comany and request a charge back which they gave me after another 2 weeks. DON'T GO NEAR THIS COMPANY!

This is by far the best car rental company that you can use from Alicante Airport. Professional, efficient, flexible and supportive.

Competitive too!

I don't know why people gave this profitable car rental company 5 stars... this is the most terrible rental company I know, my experience was horrible... It's been 1 week since I delivered the car in perfect condition and with full fuel, and to this day they haven't given me my deposit or money back for the fuel. I'm going to wait a few more days, if they don't give it back to me I'm going back to the company and I want my money back.

The company unreasonably charges excessive fuel costs. I rented a Fiat Tipo, the tank capacity is 50 liters. When I returned the car, the fuel gauge showed almost 50% of the tank (5 divisions of 12). The company returned the money for only 12 liters of fuel (24% of the tank). Draw your own conclusions. In my opinion, this is a real scam. In response to a claim, they rudely replied that my claims did not concern them.

AVOID. AVOID. AVOID !!
Same as the rest of reviews. Scam you. If you buy insurance nlanf its not with them they add anything to make some money. They checked car at 11pm on night with a iPhone torch. Drew on the sheet it had marks, scratches all over. Next day I checked in daylight and saw missed a few. I took pictures off these for my benefit.

Told me since I have baby under 2, didn't need to do the refuel, aswell it been 5.30 drop off. Was pay for full and get difference of what used after I brought back.

Well surprise when I get a email, charged for minor marks on bumper the yellow sheet u get to keep showed the full car had stone chips, scratches the full lot. Also door on right mild damage. ( I'm unsure how they look and determine car ) but the picture i took was on drivers side back door. But that was already there.

Also the surprise €20 refuel charge.

So they just lie to you, tell you anything. 🤔

I've tried emailing with bo reply as they know insurance will pay. There a scamming rental car company, which I would avoid if u didn't want the stress off after your holiday.

AVOID AVOID

We hire cars all the time. Allows for chilled out travel. This booking was last minute and I wish I'd checked the reviews before hand.

Booked a car. Didn't get it. Got a bit of a rubbish substitute but okay, won't affect the holiday.

Delivered car back. They do FULL to FULL petrol. It's not as they only accept a receipt from a massively busy airport petrol station with queues out the door but they will refill it for you. Yes they do. There's a 20€ charge for this. Until recently it's been free. They will not supply proof of how much petrol goes in

Full to full should be simple. You get it full. You deliver it full. The way it's done is to scalp you for a charge.

We delivered back in a good state. I even cleared some empty water bottles out to the bin before giving back. There was some sand on the mats. But there's sand everywhere. Even in victoria cars lot! It's Alicante. It's sandy. I think we always left a china cup in the boot (don't ask) but this would all be cleaned quickly on the general clean they do for the next person.

Got a bill for €79 for a cleaning fee. Except it wasn't a bill but would be taken out of the deposit returned so you can't protest the charge. Came with an invoice and random pictures of a white car for the front footwells and a red car for the back footwells.

We had the previous renters hire details left in the glovebox so we saw all her details. It means the cars are not cleaned and checked between hires. GDPR breach here. I will be reporting as they claim to clean and charge you for it, but definitely do not.

I general, please don't use this company. I've used tiny companies before and they've been great. Big ones too. Never issues. I'm a careful driver and I don't trash cars so this is a scam company. Check Google for the reviews there. Looks like a change in management means this is now the norm.

From start to finish was great service rang the company at 2am when my flight landed they picked me my partner and 3 kids up with bags etc and we wer in the car on way to our accommodation in 20mins. I dont have credit cards so 150euro deposit and 102euro deposit for diesel where the only obwr heads and got refunded back to me the day after I got home .. car was immaculate people were very professional cant recommend enough

Ordered a mini van as we were taking golf clubs. On arrival they said they had given us an alternative which was an Astra estate which was not big enough. They called the manager who said we could have a bigger car for 350 euros despite having the car or another mini van available despite being ordered for months.
The people serving on collection and drop off were very nice which got the extra star. Disgusting behaviour from this company and the manager. We ended up cramming into an alternative car covered in bags for our trip.
I will never use them again.

Easiest car rental ever ...took out super relax cover and full / full petrol tank .
Efficient shuttle bus
Money for petrol returned in less than 24 hrs .

SCAM COMPANY AVOID AT ALL COSTS!

We had an absolutely terrible experience with this car hire company, avoid at all costs. After returning the car, we were hit with a €200 charge for damage that was already on the vehicle when we picked it up. We took detailed photos and videos before driving off, which clearly show the damage was present beforehand. Despite sending this evidence to the company in multiple emails, they have completely ignored us and refused to even acknowledge our claims.

To make matters worse, they charged us a fuel refill fee even though we had filled the tank to full just before returning the car. Again, we have proof of this, yet they still went ahead and billed us!

The level of dishonesty and complete lack of customer service is appalling. It’s clear this company is running a scam, preying on customers and hoping they won't push back. If you look at other reviews that show exactly the same situation shows they are running some kind of pre organised operation. We’ve wasted hours trying to resolve this, but they are not interested in doing the right thing.

If you’re looking for a reliable car hire service, do yourself a favour and avoid this company! They will take your money with no justification and then ignore you when you try to resolve the situation. This is by far the worst car hire experience we’ve ever had.

Save yourself the hassle and look elsewhere!

Just want to warn - Victoriacars Car Hire company practices to benefit from old damages if you havent pictured all of them.
They give you the car with a lot of small damages and if you just missed a little one be sure they will charge you 100 Euros for that.
With none of of the other 5 car rental companies I had any issues like that.
So if you ever have a misfortune to deal with this company picture EVERYTHING - every little detail and have a purchased full coverage insurance.

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My answer to the first reply from the renting company:
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a) getting a cerain price through your marketing company and having an insurance from a third party doesn't assume unprofessional service and lack of dilligence;
b) at the time of drop-off I have proved through pictures and by asking to clean some dirt on the body of the car that it was not a damage. To which you company employee agreed to, but told that later they will still be looking for defects. To which I could only reply -"sure do what you have to do" as my flight was leaving in appr. an hour.
c) the day after drop-off your company have sent me the pictures ( along with an invoice ) of one of the wheel rims, where damages which were pointed to are vsible already on the picture I have made at pick-up time (simply your employee didn't ask for wheel pictures at drop-off inspection). The damage was just assumed - no discussion. And the refund of the deposit minus the price of your invoice came instantly.

I do have a premium insurance with the third party and I will use it. But 1. your company should have already had all the defects (which, btw, were ample on the car you offered) carefully recorded before the rent; 2. judging form the reviews on google, seems this is became a systematic practice by your company.

ps I haven't actually been offered insurance upon arrival which again points to certain lack of service integrity;
pss: please note, that I haven't given your company a right to use my personal detais publicly and it is in serious breach with GDPR.
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my answer to the second reply by the company
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Thank you for editing out my private details.
Any elegible address, which complies with GDPR is fine.
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If I could give less than 1 star I would. This company are complete scammers. I recently rented a car for 10 days. I thoroughly inspected the vehicle after picking up and looked after it during our trip. When I returned it on our last day, a member of the Victoria Cars staff inspected the vehicle with me and confirmed that they were happy in the condition it was in and that I would receive back my full deposit. They returned my deposit however kept €200 euros stating that damage had been caused in my possession. This was a good week after I had returned the vehicle and with no such evidence.
I have attempted to contact Victoria Cars now with multiple emails and they haven't even had the courtesy to come back to me.
Complete robbing fraudsters. I will make a point of not using them again and will be spreading the word to all the people who regularly rent cars in the area.

0 STAR FOR THIS CON OF A COMPANY

Same story as the rest of the negative reviews.
Picked the car up late at night but I am aware of what car hire companies are like. I had a torch with me and took picture and a video of the condition of the car. There was marks and dirt all over it. I had documented it all.
On returning the car, the man looked round and said everything was fine. Checked the tank was full which it was. I asked when I would be refunded my € 1000 deposit back and was told it would automatically be returned. Over a week later still no deposit returned. I contacted them to ask why I had not received it and was told because it was a busy time of year they couldn't say when I'd get it back.
Fast forward 2 weeks and i receive an email stating there is damage on the car and they would be charging me for 4 different things. One of which was fluff on the parcel shelf?
I have pictures and a Video clearly showing the damage was already there. I have emailed Victoria car hire a number of times stating I have proof they are conning me and I have been totally ignored.
DO NOT USE THIS COMPANY. Even with proof they still rob you.

Pros:

-Free Aircon shuttle bus
-Car drop off super quick.
-Received deposit within 24hrs of returning car.
-Staff have a good level of English language skills
-Car was in almost perfect condition inside and out (Opel Grandland)
-Shuttle return to airport was very fast

Cons:

-If you don't use credit cards then you have to pay costs up front, which get refunded if no damage to vehicle
-Webpage link is broken: faq-en/victoriacars/delivery-and-collection-car-hire-in-calpe/
-Sat Nav didn't work without use of my phone which cost me £2.50 per day extra in data
-Had to wait like 20 mins for the shuttle pick up

All in all I was very happy with the service and will definitely use again next time I'm in Alicante.

Very decent company, I had very good experience, car was new, clean and fully tanked. I got full premium insurance so maybe my experience could differ to other cheap offers. The fuel deposit ( less than 100 euro ) was returned the next day. Airport pickup in price. I recommend this company.

I echo the other negative reviews very poor experience with this company. I Returned the car, it was inspected by a staff member and I was told everything was fine and that I would get your security deposit back in a few days time. Two and half weeks later after calling the company multiple times I finally received an email confirming the car had been returned but that 200 euros would be deducted from my security deposit. For what I don't know? I visit Altea every summer to stay in our family vacation home, I will certainly avoid this dishonest company in the future.

Disgusting company cheats you out of your deposit for tiny dirt marks.
We vacuumed and polished the inside of the car. When we returned after 3 weeks the person who took the car said no damage. When they returned the deposit they returned 750 of the 900. We are disgusted and will make sure everyone knows what kind of underhanded company this is.

Received a car with a lot of damage which we highlighted on collection. Returned car and was told all was ok. We asked for confirmation and was told no all ok and would receive money back. They had taken a €900 deposit on collection. 3 days after returning car we received €680 back with no details of why they retained €220.....After sending 2 emails, 2 WhatsApp messages. & messages via Facebook messenger I finally got an email with an invoice for additional scratches. I have emailed back asking for evidence as the car was covered in scratches which we have evidence of. AVOID

We hired a ‘medium car’ and we were surprised to get a very old Hyundai 110i with 131000 kns on the clock, wind up windows and no remote locking! The car was not fit to drive on the road. Whenever we pulled away there was a loud screeching noise that made everyone around stare (so embarrassing!) and the engine warning light was always on! On several occasions it did not start. I reported these issues to the office in Troulos and I was told that the noise was nothing and the engine light was on due to the catalytic converter needing replacing, but that would cost a lot of money to replace and it is not important!! This is a cowboy company do not use them as I do not trust the condition of the cars and their attitude is quite frankly is shameful. All this for €55 per day- cash!

Can't fault them. No extra charges for an additional driver and only took a £100 deposit for the car. All insurances were included for free too.

Car was inspected fully by member of staff when we picked it up and dropped it back. Money returned to my bank within 24 hrs.

Honestly can't fault them.