Victoria Linen Co Reviews 

110
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom bedding, noting that items fit non-standard mattress sizes and deep beds perfectly. Buyers often highlight the impressive attention to detail and the smooth ordering process, whether shopping online or speaking with helpful staff over the phone. Consumers consistently express satisfaction with how easily the materials wash and dry while maintaining their luxurious feel. People also appreciate the friendly customer support and the careful attention given to eco-friendly, recyclable packaging. Though some customers noted that delivery times can occasionally be quite long because products are handmade to order.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and bespoke sizing options, noting that items fit... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made and bespoke bedding... See more

Order

Users describe positive interactions with order, highlighting excellent product quality and helpful customer... See more

Delivery service

Consumers find the delivery service to be positive, noting that items generally arrive within the specified... See more

Service

Clients share positive opinions on service, highlighting exceptional communication and friendliness from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed mattress protectors and sheets for 6'6 single beds and placed my order. Didn't see until too late that there is quite a lengthy lead time because the items are made from the orders. I contact... See more

Rated 5 out of 5 stars

Beautiful quality bed linen, made to measure for my under sized double bed quilt. I ordered a zipper instead of buttons for fastening the quilt cover. Nothing was too much trouble. It took a while to... See more

Rated 5 out of 5 stars

This is my second order and as previous order absolutely spot on. The precision of the quilt covers and pillowcases is very good in that when ready to iron they lay completely flat and not twisted fa... See more

Rated 5 out of 5 stars

The highest marks for the pillows and cotton percale sheets; the quality is well worth the price. It was also worth the 6 weeks of waiting and when it comes to replace the flannelette bedding for the... See more


Company details

  1. Bedding Store

Information provided by various external sources

Victoria Linen are specialists in making high quality bedding and made to measure curtains. We produce bespoke bedding made in 200, 400 and 1000 thread count luxury fabrics. Contact us on 01706 220020 for more information or if you require samples of ...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

110 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.5

All reviews

(110)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Small double duvet cover

Ordered a duvet cover and pillow cases from Victoria linen. I've found it difficult to buy a small double duvet set on line other than white. I chose my material and gave measurements and it fitted perfectly. I'm very pleased with my purchase.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Quality and Comfort

Best bed sheet ever. Washes well. Really comfy and soft. You really get what you pay for and you're supporting a British company.
You have to wait a while but the delivery when it arrives is well packaged and all recyclable , which is great.
Despite the cost I'll be buying my linen from Victoria Linen in future.

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling. Waited weeks for the delivery of 2 high thread count valances for 150cm beds. Ordered from them because I needed 33cm length which I’ve been unable to find ready made. I simply couldn’t believe the appalling quality of what was sent to me…..corners stuck out at all angles and massive puckering on the hems. I complained gently. They had them uplifted. I waited for an apology and refund. Oh no!! They think their product is up to their standard and I can’t have a refund. Then they tried to bribe me with a 40% discount! The product is junk, un-usable, most definitely not of merchantable quality at any price. Trading Standards and credit card company next stops.
A dreadful company.
Update: don’t believe a word of their reply, the goods supplied were and remain unusable junk. Wish I had the possibility to upload photos of this so the lies being told were visually obvious!

May 12, 2026
Unprompted review
Victoria Linen Co logo

Reply from Victoria Linen Co

We’re sorry to hear that you were disappointed with your order.

After receiving the valances back for inspection, we carefully checked both items and did not find any manufacturing faults or defects with the stitching or construction. As these are made-to-order valances in a specialist 33cm drop, they were produced specifically to the measurements requested.

The puckering mentioned was consistent with creasing from packaging and transit, and the valances simply required pressing before use, as is common with many high thread count cotton products after shipping.

Although we did not agree that the items were faulty, we still offered the valances along with a goodwill refund. This was to address the inconvenience caused and wanted to resolve the matter fairly.

We’re proud to have supplied UK-made bespoke bedding for many years and always aim to deal with concerns politely and reasonably.

Rated 1 out of 5 stars

As my previous review

As my previous review, my purchase was not made in UK and I cannt see where on your website it mentions you sell products by other companies that are not made in the UK. And you charged £17.00 more then the product cost on the manufacturers website.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Keep up the good work!

We had been looking for larger single duvets for some time, and we are delighted with both Victoria Linen's goose and duck down duvets, and the bed linen we ordered to go with them. We're now going back for summer duvets. Keep up the good work!

November 20, 2025
Unprompted review
Rated 4 out of 5 stars

Can’t fault product just didn’t work for us.

Purchased: Premium Duvet Protector – Waterproof & Breathable.

Delivered quite quickly even when we ordered a week before Christmas. Can’t fault product quality itself. Initially purchased due to nappy changes done on bed.

The duvet protector may actually be of a better construction than the actual duvet cover. It’s not noisy either. I think my previous duvet was more noisy (crinkly which this isn’t).

We have only stopped using it as was making my duvet too heavy and hot. We were getting too sweaty. We used it for ~13 nights. End Mar-Apr. Weather was getting warmer and heating being used also.

I think this is partly due to my duvet being wool filled and the water-resistant material in combination with the zip trapping extra air. I think wool is supposed to allow air circulation which this maybe preventing.

It’s definitely seems more waterproof than breathable. My Mrs kept losing her duvet corner as it kept slipping inside but I didn’t on my side so that maybe due to user error.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Poor workmanship of Cesar duvet & after customer care

Poor workmanship of Cesar duvet, it comes in two parts to create summer and winter duvet.
Summer used less then 6 months, and winter used just under a year. Pockets began to bunch up and thin out, leaving partially empty pockets. Press studs that hold the two duvets together is clearly not enough to hold the duvet together. Comes apart over night every day and bunches up in the duvet cover. This is a very large duvet, so a mass task to put back together every night. Despite contacting Victoria linen at just a year of having it, to explain the issues with this duvet. it took months to get a resolution back. To which the manufacturer declined to take any responsibility of fault or poor quality and workmanship. When you pay over £800 you expect something better for your money.
I wouldn’t bother, I would avoid buying here and spend your money else where, where you can get better quality products.
This company is only Interested in taking your money, and not Intrested in any customer after care. I am really disappointed as I expected better.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Pillowcases

The pillowcases were made well with nice soft fabric, I would definitely order more from this company.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. Quick to send out samples. Product well made, carefully packaged and good value.

December 1, 2025
Unprompted review

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