Victoria's Secret Reviews 

They employees did not want to put my items in a bag and I had a large purchase they only wanted to give me one bag wow they were acting like it was a bag shortage.

Beautiful lingerie my wife adores it quality for everything is superior .. bathing suits and comfort wear..I have been a customer for many years

I got a Victoria secret gift card in Canada and I can only use it in USA website… hahaha Victoria secret can’t help me or change the card or anything… don’t buy gift cards from Victoria Secret !!!

Made a purchase and the delivery date didn´t show until I paid...
Delivery is in a month! Can´t wait that long.
Try to cancel the purchase contacting customer service 4 minutes after the payment.
They said they can´t cancel it! Unveliable!
I tried to make a complaint through the website chat and the customer service team can't even give me a complaint number. I don't trust it

They wont refund you cash if you pay for a mixture of cash/gift card. They refund you on the gift card. FFS.

Bought a few things online, none of them fit so went to make a return in one of the stores. Unfortunately, they require you to ship returns and refuse to accept returns in store. In order to ship returns, you have to purchase a $15 return label!!! So you're losing money in the end. Never shopping at VS again. Big thumbs down for this lousy return policy.

Gotta cancel this company fr. Had 2 experiences with this company and BOTH were AWFUL, I just wish people could see these reviews before purchasing anything from there. If everything went well with your order - consider yourself lucky and buy a lottery ticket fr. The level of frustration is beyond me, and customer service kindly contributed to that. Thanks for nothing, a great tip for this company would be to better their relationship in relation to the customers, perhaps that way your reviews could go up to 2 outta 5

Material is not what it used to be. Panties are cheaply made and don’t live up to the price you pay. A month ago I bought an expensive hunter green sweatpants and zip up hoodie. After 2 cold washes, the material shrunk and the color has moderately faded 🤦🏽‍♀️ VS wants too much for their brand- not worth the money considering our messed up economy.

I am very disappointed with Victoria’s Secret. I ordered a Christmas gift on December 6th and received a shipping confirmation on December 8th. However, the package was never shipped, and now the order is incorrectly marked as returned. I have wasted weeks waiting for something that never existed. Customer service has caused a lot of frustration and ruined my gift plans. Very poor experience.

I returned items on 12/10/25 via usps pickup as advertised on their website. It has been 11 days (12/21). No tracking. They say they will refund if they receive it as of 1/21/26. WTF am I supposed to do if they don’t receive it? I have caption by caption proof of their customer service negligence.

Incredible the lack of guarantee in a company this size. I will not fight usps over this. That is VS’s job. Will 100% no longer buy if they don’t uphold standard customer service for a company their size. Can’t pretend to be luxury and give temu customer service guarantee.

Worst customer service! I am done shopping at Victoria secret, I’ve had to call customer service multiple times and every time i speak to someone its hard to understand, they're rude, unhelpful, they speak over you and they literally dont resolve anything!!! How can a company who makes so much money off their customers act like this??? The disrespect is crazy! I spend so much money at there stores and online and for them to treat me like this??? I rather take my money elsewhere. Done shopping at Victoria Secret.

My boyfriend went in the store the other day and came back with only negatives comments when he tried to buy a thong for himself. The world is such a homophonic environment these days. Especially regarding Victoria secret C******** L**** employees.

Today we celebrate the Christmas party at my work and the delivery never arrived. And then you pay to receive it on time and it's a very big frustration.

Went to the new Victoria Secret Perth DFO store. Never going again! Went inside and was looking for a body mist 4 pack. It was around $59.90 online. Staff member found it for me. I asked the price, she said $59.90. Customers were being given $10 vouchers. I asked the staff member for one. She said we have run out, but you can get the $10 voucher for my items when you pay at the counter. I saw a sign that if you spend over a certain amount you get a free gift. Then I saw a buy 2 get 3 deal on body mists. I got the 3 body mists as then I would also get the free offer. I waited in line for 1 hour. Only 2 cash registers working, but staff did not know how to ring up sales, cash registers also freezing up. Finally got to the front. I asked about the $10 deal. She said the terms excluded the 3 mist deal. I said i could not see the terms because you had run out of the paper vouchers. I then asked if I could get the free gift. She said that has ended. I pointed to the sign next to the register saying we would get a free gift, I said I would not have waited an hour and bought the extra items. The manager heard me and then went and snatched up all the signs. The staff member did not know how to use the cash register, took 10 mins to ring up the sale. I asked if I could get the $10 voucher off the price of the 4 pack. She said yes, I then saw her ring up $79 for it. I told her the staff member told me it was $59, I also showed her the $59.90 online price. She said the online prices are $20 cheaper, the store price is $79.90. I told her the staff should tell customers the in store, not online prices. I was so annoyed. So I did not get the $59.90 price, I was charged $79.90 I also did not get the free gift. To top it off, when I got to my car I looked at my receipt, she also did not give me the $10 discount. I could not cope with waiting an hour to talk to them about my purchase, so left. But lesson learnt, never again

Absolutely disgusting company. Ordered £130 worth of items from the online store. Didn't realise they used evri until after I placed the order. Well surprise surprise evri didn't deliver the items. (Theft ) - contacted VS as soon as possible, was told I would be refunded or sent a replacement. Then they turned around and said they won't be doing anything. So they stole £130? I'll be placing a charge back anyway as that is theft and fraud. Avoid. I'll never support the brand again.

I made an online order and the return label generated online contained one item. I went back to the return label generator and they said I couldn't redo the label because one had already been generated. I called customer service 3 times: First person couldn't resolve it and asked me to try online again; Second person said they will generate a return label in 3 days; Third Person has put me on hold...
I have spent 3 hours on the phone to no avail for an order with 15 items and I'm returning 5. I'm appalled by the lack of training with the customer service.

I'll happily opt for supermarket bras/panties next time to save time!

CANADIAN CUSTOMERS BEWARE.
VS will NOT refund your 12% tax if your item is missing from the package or u want to return it. They want YOU to file a refund request to some mystical agency.
Even if u get the item refunded, you won't get your tax back.
Avoid online shopping at all cost.

Abysmal Customer Service. Ordered PJ's for Xmas present daughter requested. Said in stock and delivery in plenty of time. Then a "they have been delayed a day or 2" and still don't arrive.

Eventually call to find out they are not in stock and not arriving for Xmas.

They do however have them in stores in Scotland, but can't be arsed sending out by courier despite me offering to pay, and can't be arsed getting a store manager to post or getting sent to a more local store.

Their only "Customer Service", and I say that sarcastically, is offering a refund. Well Wow, how generous of you to give me my own money back for your failure. Even made a point of saying we'll even refund delivery 😂. And here's me thinking I'd be paying delivery for an Item you can't deliver.

Compare this to Montec whose Customer Service is Supreme. They have a "we will find a way attitude", contact you with the friendliest and funny staff, and follow everything up and managed to send a different size of salopettes from Europe in 2 days as they knew time was tight.

THATS CUSTOMER SERVICE- It's called finding a way and actually being helpful.

Unethical company and completely useless customer service. Bought 3 bras that are not the right size and are making it near impossible to exchange. Went in store and was told that the online Victoria’s Secret has nothing to do with the stores and that they do not have an exchange or refund policy unless there is a fault. Have sent multiple emails and are taking so long between each email and making it super difficult to resolve. Never purchasing again!

I ordered four ladies robes online for Christmas the very moment they went on sale for $25 (I mean I was literally waiting on my computer to hit send on my purchase). I noticed how long it was taking to process the order then the dates for delivery kept getting pushed to a later date. I get an email today telling me that two of the robes were cancelled (pink ones) and they could not fulfill the order. What?? Why, when it was available when I ordered it!! Unacceptable. I called and spoke to Bianca and she is the only reason they get a two star. The two black ones have been shipped but arriving at two different times. Why? I’m completely disappointed with this whole experience and as soon as the other two robes arrive I’m not even taking them out of the packaging I’ll be returning those also. I need all four and if I can’t have them all I don’t want any of them. If there’s nothing in the store for the $20 gift card Bianca offered I’m gonna give it to someone else because I’ll never order anything else from VS again!! Bad experience and unacceptable!!