Got some beautiful V & R spectacles from Specsavers, I’ve returned them half a dozen times as one of the lenses kept falling out. Specsavers tried to fix by replacing a screw, but kept happening. They... See more
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I bought an Viktor & Rolf dress. I know i have a sceptic partner and was prepered to ship stuff back and back. But this dress was a realy fantastic first pick. We went to concergebouw in Amsterdam and... See more
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I have just read the previous review some time ago now I note BUT the exact same thing just happened to us at Gatwick Airport. Spice Bomb was confiscated at the airport because of the shape of the... See more
Bought a skirt from their archive sale and was very pleased. The skirt was gorgeous and the size guide was accurate. The item fit just as the size guide suggested. International shipping was free w/c... See more
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Company details
Written by the company
Viktor&Rolf is an avant-garde luxury fashion house founded in 1993 by fashion artists Viktor Horsting and Rolf Snoeren.
Contact info
Danzigerkade 55, 1013 AP, Amsterdam, Netherlands
- store@viktor-rolf.com
- www.viktor-rolf.com
3.8
Great
97 reviews
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Replied to 100% of negative reviews
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Travellers still beware but customer service much improved
I have just read the previous review some time ago now I note BUT the exact same thing just happened to us at Gatwick Airport.
Spice Bomb was confiscated at the airport because of the shape of the bottle and the glass not being clear.
This is still clearly an issue.
However I am delighted to say that the L'Oreal Customer Care Centre who deal with complaints have been nothing but helpful in this case and have agreed to sending a replacement bottle. Much appreciated given that it us a very expensive frangrance
Pleased with the outcome though travellers beware as it is clearly still an issue with airport security.
February 8, 2019
Unprompted review
Spicebomb perfume was taken off us in airport security
The perfume is gorgeous, however, the Spicebomb comes in a shape of a grenade. We was travelling with it (almost a full bottle) and airport security agents took the perfume away from us. We decided to write to the company, as this would mean that we can no longer travel with the product, in addition to the financial loss, and the response was extremely unprofessional and they did not offer any compensation. We will not be buying from them again and I would discourage anybody to do so as you know what you are risking.
April 3, 2016
Unprompted review
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