Good service in shop , arranged my online order but I received the wrong colour item . I ordered brown dress but I got black . Dress is nice in black but not what I wanted, computer error. Was ask... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The trip to the shop was pleasant due to the sales assistant who was very helpful , friendly and ordered an item online for me. My first time visiting the wexford store. I always return to shops who h... See more
The sales girl in shop in pallivion lovely friendly polite girl didnt have my size in shop so ordered it for me came in.a few days excellent service girls name ELLEN got another jacket of her next day... See more
I hadn’t heard of Vila but spotted the perfect jumper on their website and took a chance in ordering. So glad I did, lovely yellow open knit on trend jumper. Arrived quicker than expected, great quali... See more
Company details
About VILA Online Shop
Information provided by various external sources
The design philosophy of VILA is based on a feminine approach to fashion, uniting femininity with fashion and trend insights and adding a bit of sensuality. Every single style that leaves our hands is made with a passion to create something to be proud of, and to enable someone to be proud to wear it. We strive for high quality in everything we do, through working with the best possible materials, and carefully selecting every single bit and piece of each design.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.vila.com
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely disappointed with my…
Edited to reply to Vila: I've since been offered a 20% refund to keep the damaged dresses (which I won't be doing, as these are bridesmaids dresses) or place a new order at full price and pay p&p. Make it make sense please?
Extremely disappointed with my purchasing experiencing and customer service experience.
I purchased two maxi dresses for my bridesmaids, both arrived damaged. One had a greasy/oily mark on the material and the other various catch marks all over the material.
I contacted customer service and received a reply within a few hours (so I initially thought this would turn out to be a good experience) saying to send them back at no cost to me (which is standard as they are faulty) but that they couldn't send replacements as I'd requested, and that I'd need to place a new order. Which is fine, but I queried that it unfair that I would need to then pay postage a second time and also that I received 10% off for signing up to their newsletter and placing my first order and would like the cost to be the same, but have now been ignored and no further communication, despite sending a chase email. So I'm still in limbo. Also failed to answer my question about how these two dresses even managed to pass quality control and be sent to me. Overall such a disappointing experience with this company.
March 10, 2026
Reply from VILA Online Shop
Dear Natalie,
Thank you for taking the time to leave a review.
Sorry to hear that you haven't had a great experince ordering from us! I can see that you spoke to my collegue about the inquiry, I will ask them to review your email and send a reply accordingly to solve the problem.
If you have any further questions, I recommend contacting us via of our live support channels or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Kind regards,
BESTSELLER online shops
Customer Service
Easy and quick ordering and delivery
Easy and quick ordering and delivery. Clothes does small a bit of factory Asia and not all the items i ordered is okey in quality. But pretty clothes to affordable prices.
- but it does come with a guilt..
March 11, 2026
Good service.
March 8, 2026
Easy to order
Easy to order. Kept updated with delivery. And using the post office delivery service is much more reliable that some other courier services
March 8, 2026
Lovely knitwear!
I bought a beautiful cardigan on holiday in Lanzarote , so soft and comfortable. When I got home I checked online and discovered I could buy Vila in the Uk so purchased a jumper in the same fabric, wide choice of colours and feel lovely
March 3, 2026
Speedy and efficient service
The service was excellent, the parcel arrived in it’s estimated time and l was kept informed of it’s progress.
February 25, 2026
I love Vila Jumpers
I love Vila Jumpers. My new arrived in less than a week which was nice
February 27, 2026
Easy to order very straightforward &…
Easy to order very straightforward & delivery good
February 27, 2026
Great company! :-)
Really good quality items, and very terrific value, prompt delivery and just one of the best clothing online companies.
February 24, 2026
The returns process.
Unfortunately the trousers were too big so I had to return them. My five star rating is based on the returns procedure. I registered my return on line. I then wrapped the item in its original packaging and brought it to my local post office. There was no charge for returning it. Great service.
February 20, 2026
Items delivered very quickly
February 15, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.