Vilayer LTD Reviews 

Pretty much a scam tbh, bought a server, didn't show up in the panel for the first 2hours, then they got it fixed, server worked ok for 2 days then it went down for a day due to "hardware failure" after that the server i had was up for 5days and after that it just suddenly crashed and has been down for 13 days now and all i can get out of their support is "I will update you as soon as possible with an update."
13 days with no update? that is honestly ridiculous, i've made new tickets and replies but they ignore them, they haven't responded to any of my tickets for 4 days now, they ignore all tickets about refunds/complaints... this host is a fkin joke honestly, DO NOT BUY!

Please do not buy anything from them! They deleted my account after i asked for a refund...

The customer service is just awful.
You will have no correct answer to assist you.
Their ticket system only works in half, it shows you progress without any response. It cuts your messages so that they are unreadable and you are forced to redial.
I recommend that you stay very far away if you want service. Too expensive to pay for what you get.
In addition all their CPANEL licenses have expired

Terrible service, I had nothing but problems when I used them many years ago. Quite often my server would go down and it would take them a week to reply to my support ticket. I recently gave them the benefit of the doubt and rented a new server from them, this was 3 days ago, the service is still not working, and they have still not replied to my support ticket. One of the worst customer services/support I have ever encountered.

I ordered a server. In the beginning, my purchase was non-existent. I couldn't do anything. Then, when i finally got my server after speaking with support, it's status is unknown. Support says that "they are having hardware problems, and the issue will be repaired in 6-12 hours". I'm waiting for the repair for a week now. Don't read all these fake opinions, that they are sending themselves so they can scam more people.

Ordered there VPS/VDS and it was never "Instant Actiavation" its been 3 days with no support from them at all. Thats kinda sad in my eyes. (Yes ive made 2 tickets with no response) Asking for a refund now.

Support without answers... I wait 2 weeks.. nothing. I paid my server for three months... and? Two weeks is my server unknown.. worked only four days. Don´t waste your money..

They do not answear support what so ever. Not possible to get contact. Only money-vacuum company.

After searching around, I decided to give these clowns a try for a 7 Days To Die server. BIG MISTAKE!
Not only did it take them about 2 weeks to provide a server (which in the meantime I found a much better and responsive provider), they are now still processing my refund request after a month! No updates, no nothing when I update my support ticket asking for an update!
Raised a second ticket asking for an update (referencing my refund request ticket) and it was closed with no explanation whatsoever.
I DO NOT recommend these guys, they can't even update a ticket, let alone provide a decent service. Needless to say, I am very unimpressed and will not use their so called 'services' again. Absolute jokers.

I ordered a Space Engineers server from Vilayer, who claim their provisioning system is entirely automated and almost instant. 8 hours after ordering, the "instant" system had still failed to provision a server. I attempted live chat, and received no response after 40 minutes of waiting. I then opened a support case, and received 0 response or acknowledgement, besides an automated email to say a ticket was active.After a full 24 hours of no server and no response, I requested a cancellation of service and a refund. The cancellation appears to have gone through, as the original ticket enquiring about the server was closed with no response, though the ticket for a refund also was ignored. I asked for a further update on the same ticket 10 days later, still no response. 3 days after that, I have requested a chargeback with Paypal, at which point they have again closed the ticket and made no effort to contact me.

Do not give this company your money, they clearly do not care about honoring their claims of providing a service, nor do they care about communicating with their customers.

Rented a 7 Days server from them. Took a while to come online, not too bad though. Definitely not "instant" as they advertise, and world generation took almost a full hour, but meh, those things can be forgiven.

We got onto the server, and it worked really really well for about a week. Then it went to "Unknown" status. I submitted a ticket, and like so many others before me, their reply was that it'd be fixed in "24-12" hours and was, in fact, fixed about 42 hours later....

For two days. Now it is Unknown again. I have submited a new ticket, to which I got another badly-phrased reply of it being fixed "within 12 hours". This was almost six days ago and it's still not up.

Going to attempt a refund and if they deny it and don't immediately fix and keep-fixed the server, will force one through PayPal.

Rented a game server and within two days it had a "unknown" status and the server would not connect to the game. Support said "24-12" hours to fix. 84 hours later it is still not fixed. Every time I speak with their "live" support (which isn't always live) they say it should be fixed in a few hours. I requested a refund through a ticket and through live support and was told it could be up to 5 days for a response.

Beware of their shady policy for credit card charge reversals hidden away at the bottom of their website. They threaten to charge 100 Euros for a charge reversal plus other fees plus threaten to send it to collections.

Edit: After being ignored for a month I finally got an answer after sending multiple messages only for them to deny a refund back to my credit card. My server was fixed after a week of downtime and of constant pressure for them to sort it out.

Stay away from these guys if you like your money.

We were welcomed at the start by the Support Agent who seemed to be the only worker in support for the entire few months that I hosted off of them. The service was going decent with a few set back here and there and a small bit slow replies from support as it is just that one guy who works in support. The service has slowly gone downhill and our whole server was down for at least a week with no fix to it(that was just an example out of at least a dozen times they went offline). We asked for a refund or a free week as compensation to us not having our services. They said no and refused to give us any compensation for it(to anything being offline, they just gave out apologies). In the end, we tried to do a chargeback but the case somehow just ended. To sum it all up, these guys shouldn't be able to host such services with just 1 support agent and no intention to fix the issues that they have. Very disappointed in the service received.

Purchased a game server from them last week. Several issues occurred:

1) They specifically advertise "Instant Setup", stating that you simply order and will immediately have your service, setup took 3 hours (3 hours isn't bad, but if it's not instant, they shouldn't advertise as instant).

2) Upon waiting 2 hours for setup, I clicked on the live chat to ask if there was an issue, no one ever replied, it seems their advertised live chat support (which is available 24/7) isn't actually manned 24/7.

3) Less than a week into the server, I discover my service offline, I consult their KB, it says submit a ticket when "Status Unknown". Whilst I submit a ticket I try their live chat again, eventually, after 15 minutes someone responds with short, almost rude messages, telling me they have responded to my ticket and they leave the chat.

4) My ticket response says there is a technical issue and my service will be unavailable for 24-12 hours (yes, from 24 to 12 hours, that's what they said).

Scammed me 1 month payment never received anything order 35226342

A year ago I had rented a 7 Days to Die server from them. It was constantly showing as status unknown. I thought maybe it was just a one time deal. Fast forward to today and again I'm getting a status unknown issue. First of all, the location I requested isn't the one I got so they failed right out of the gate. My server was down almost within two days and stayed that way for at least four days. I put one ticket about status unknown and another requesting a full refund as I had no way of using my server. That ticket just vanished! I even have a screenshot of it successfully being submitted! Do yourself a favor and save from being scammed and pulling your hair out with their support. I immediately went and created a new server with gameservers.com whom I've had good luck with before and will be sticking with them now.

never used to have issues but it seems like vilayer has gone down hill. i bought a 7days server from day 1 it was never active. i asked support they said
Hello,

Sorry for the inconvenience caused due to this issue.

Last month we upgraded all of our machines in the United Kingdom, Germany, France.

Due to a shortage of available stock in the United Kingdom the machine has become unusable while we load balance this should take up to 12 hours to complete.

i let this go for 3days . still no server i sent another ticket asking what is going on.... no reply . so i sent another asking for refund. i got told to email the refund department. so i did , been 6 days and encounting.... what is really going on with your support?. and why sell servers if you don't even have space...... *i really do wish i avoided = take note of people comments here....

Had issues with the server for two days. Couldn't get it to use my existing save following the exact instructions from 7DTD forums and Reddit, or the instructions given by the support tech.
First time I tried to get help, he answered one question, then said he'd check on another and disappeared, never coming back to the chat. Put in a support ticket. It never got answered.
Next night, I got the same guy and he helped me but his information never lead to a solution.
Finally gave up on the existing save and started over.
Started getting kicked repeatedly.
Finally tried to adjust a file (server stopped, uploaded a config via ftp, start server) and it goes to "Status Unknown" and won't change.
I found the knowledgebase entry says it could be a number of reasons so put in a ticket and they'll fix it easy.
Over 12 hours now, no response on ticket. Still Status Unknown.
No one answers on Live chat. Been trying since 9am. It's 2:45pm.
Seriously, why have a chat that says "We are live and ready to chat" if you don't actually have someone ready to chat?
It says type to start a live chat, and then gives no response, ever.

Still no answer on the original support ticket. Closed it.
No answer on the Status Unknown ticket. Ever.

I'm tired of being screwed around.
I will ask for a refund now, and just go to another service.
This service has only cost me frustration and time I could have been enjoying a game with my wife.

Worst customer service.

Scammers !
Scammed me for month, not only reply my ticket for webhosting problems.

I have had multiple problems with this company already and now I can't even connect to my VPS through any means and the live chat support named Dylan was pretty rude and said it should be fixed it wasn't and then he left for another hour and I said any word he said were working on it they still have not told me what's wrong and I have noticed this company is aggressive towards its costumers I can not stress enough do not go with this company. Multiple tickets and live chats ignored and unanswered bad company all around.

: update

they never fixed my problem closed my live chat they kept on telling me I would get compensation and I just needed to wait I bought a VPS for around 70 bucks and only got to use it for 6 out of 30 days never use this company and apparently bad reviews is against there policy they report all these reviews as false but there not I have screenshots of everything no one should use them.