Vilebrequin Reviews 70

Sent me a $300 designer suit with small stains on the waistband....refused to replace. Buyer Beware!

Worst online experience ever. Customer service not responding unable to return the products and get a refund!!!!

I had the misfortune of going into the Bicester shopping village store yesterday 9/7/2023 lunch time. Every other store I had been into had welcoming and helpful staff, the best being Longchamp by miles. Really pleasant and helpful.

The lady that 'served' us in Vilebrequin was the complete opposite, I felt she didn't want to be there, that we were troubling her, a really poor attitude. When I said to my family we should leave, she said in a condescending manner , HAVE A NICE DAY.

It would pay retailers to monitor the service in their outlets closely as all it does is contaminate the brand if the service is below par.

We ended up parting with our money in other stores instead.

Truly awful. I know the CEO of VRG the owner of Bicester and will be making my feelings known to him too.

Sadly after buying lots of clothes from Vilebrequin I am afraid to say no more. The choice, quality and even the price has always impressed me but it is the Customer Service, or lack of it that lets this company down. They simple cannot be bothered. Maybe it is the French approach to customer service but it is not mine. Vilebrequin, you have lots of loyal customer

We just bought a shopper we with three turtles hanging from the bag in Vilebrequin in Marbella. Asked for the price. He said €210. Took off the two turtles and my husband got the bag. We were in love with the turtles and got a grocery bag. The salesperson was rather rude and arrogant. Unfortunately my boat left in 5 minutes so no time to ask for the refund and money back into our credit card.

Purchased a bikini for my wife. She wore it for 1 week on holiday July last year, all the colours faded and have been trying to get a refund or replacement for 4 months.

They ask to see proof of purchase, you send it, they’d say they can’t find the transaction? I even sent a copy of my bank statement that says where and when we purchased, they don’t recognise it, apparently.

They asked us to go back to the shop it was purchased to get a replacement, 300 mile rounds trip to Bicester, this is now a point of principle for me, so we did, the shop knew nothing of it and refused to assist, in fact rarely have I encountered such rude staff.

This company are simply not interest in customer service, their products are clearly over price second rate tat, and, I have reported them to trading standards and have now asked Barclaycard to open an investigation.

They won’t see my money again, avoid and purchase elsewhere.

After all these years wearing only Vilebrequin products,
The time came that few of my special edition pairs needed some repair at the elastic bands.
I contacted the customer service and they said that they can't tell from the photos the authenticity of the products!!! and that they need proof of purchase. Please someone tell me, who keeps receipts 10 years later and if we did, they would have turned blank white after all this time.
Dear Vilebrequin,

Please put your service department together because this is clearly ridiculous. First of all you just told me that you can't recognise the authenticity of your own products and second, in no shop around the world the staff ever told me to keep a receipt or they even give and authenticity letter for future needs...

It is embarrassing, nothing but a rip off unfortunately.

Krankes Unternehmen. Sick company with very bad quality. Lady from customer service with the name Nicoleta (Nicoleta Vilebrequin Kundenservice
contact.e(at)vilebrequin.com, +49 69 96 75 87 28) playing on nerves of your customer - totally ignorant, behaving I would even say pretty stupid - maybe some teenager? Unabhängig davon, schalte ich den Rechtsschutz ein weil ich mit Ignoranten nicht diskutieren werde

Absolute disgrace of a company. The after sale service is not existent and they will not respond to any emails.
Such a shame as their swimwear is great but the service is appalling.

Vilebrequinn customer service brushed me off after i complained about rust stains from metal rivets in Morea boxer swimming shorts.
Don't buy them. Poor quality.

Appalling post sale, sent a tight item back and the package got lost by the courier they chose..now two months have gone by and I'm still waiting for a refund!

Stay far away from the online store!

Extremely slow refund process. For such a premium brand its not acceptable to let your customers wait up 3 weeks plus shipping time.

Me and my Mum visited your Bicester Shopping village store on the Saturday 4th December 2021 at approximately 10:10am. We are exempt from wearing facial coverings due to a shared medical condition. We self declared our exemption as we had been doing in every other shop without a problem that morning, unfortunately we were refused entry. I suggest your staff familiarize themselves with the 2010 Equalities act outlined on the UK Government's website. It is against the law to discriminate against those with hidden disabilities that prevent them from wearing a face covering. I would like to know why your staff think it is okay to treat someone differently based upon their private medical records?! Please feel free to look for yourself regarding mask exemptions as they are clearly laid on on the Government's website.
Here are a few points taken from the Governments own website.
Exemption cards
You do not routinely need to show any written evidence of this.
You do not need to show an exemption card.
you do not need to seek advice or request a letter from a medical professional about your reason for not wearing a face covering.

We are valued customers, but of course we will never purchase form any brand that discriminates against anyone for any reason.

I sent you an E-mail regarding this issue which is extremely serious, but seems as though you don't care about how your staff treat customers!

Rather pricey, but worth the money in my opinion. For some it may be not. Very high quality swim shorts, perfect in every aspect. But of course, if you don't think a pair of shorts can worth $150, Vilebrequin won't going to change your mind.