Vimeo Reviews 

vimeo gets more expensive, more hard to use, more trouble everytime i touch it, for the last 15 years. definitely leaving asap

Had to resub to access my videos. Glad I unsubbed from this awful service

Abysmal tech support. Service unavailable for two weeks due to slow and ineffective support response.

Reliable and dependable, never had any problems.

Tech support is horrible. If you have a problem the easiest way to get assistance would be to trick them into thinking you would like to upgrade your plan and then they will give you assistance. If you are not premiere it sucks! No assistance or just some dumb AI that can't do any good. I've been a paying business member for many years and have always had to rely on others and the web for assistance. DO BETTER!

I have been a Vimeo customer for a long time and previously paid a little over DKK 150 per month for my subscription.

Without me requesting an upgrade, Vimeo suddenly charged DKK 911.26 to my account. When I contacted customer service, they explained that they had restructured their subscription plans and had therefore moved me from my previous plan to their new Professional plan.

I did not agree to purchase the Professional plan at this price. In my view, authorising Vimeo to charge a little over DKK 100 per month cannot reasonably be treated as authorisation to charge more than DKK 900.

Vimeo only offered to refund 50%, corresponding to DKK 455.63, while keeping the Professional subscription active. They even claimed that this would roughly match the difference from what I had previously been paying. It does not. Even after the proposed refund, I would still have paid more than four times my previous monthly price.

I have asked Vimeo to provide documentation showing exactly when and how I was informed that:

– my previous plan would be discontinued
– I would automatically be moved to Professional
– the new price would be DKK 911.26 per month
– and this amount would be charged on the relevant date

So far, I have not received satisfactory documentation or an offer of a full refund.

I was previously satisfied with Vimeo’s video-hosting service, but I find this handling of subscriptions and pricing extremely unreasonable and lacking in transparency.

I expect Vimeo to refund the full amount, not just half.

Bad communication, I've emailed this company several time already and have not responded back to my emails.

we love using Vimeo, it a secure and great platform to use.
We have been with Vimeo for the last 10 Years

Support service does not bother reading the issue and simply sends the same material in their help guide. Even when you point out you used the help guide and it didn't work/

Vimeo deleted a video from my account without warning so that it’s not even visible for myself anymore. Days of work have been lost.

I normally don't leave negative reviews, but I think others should be aware of my experience.

My account was automatically moved to a different subscription plan, increasing the annual cost from around €200 to nearly €5,000 without me requesting this change. I initially considered the charge unauthorized and tried to block it through PayPal.

To Vimeo's credit, after several escalations they investigated the issue and ultimately provided a full refund. I appreciate that they resolved the matter.

However, the entire process took considerable time and caused unnecessary stress. I also found that other users have reported similar experiences. I hope Vimeo improves how subscription changes and significant price increases are communicated to customers in the future.

Most disappointing platform I have ever used. After 10 years of loyalty they doubled prices and shrunk storage until it became useless to me. Truly a disgrace and pretty close to actual scam. GO TO YOUTUBE, STAY AWAY FROM VIMEO. I have been an advocate for this platform for 10+ years, so please take my advice and don't make my mistake.

They autoclassified me for a $4000 plan changing my $80 plan

I keep my entire body of work on Vimeo, and I really appreciate the storage and performance upgrades over the years. Thank you!

Vimeo have made it extremely difficult to unsubscribe from this service.
I uploaded a video ONCE and wanted to cancel last year, but they charged me and have charged me £83.80 again this year - for a service I have not used since 2024.
They use "dark patterns" or deceptive subscription practices, which obscured my attempt to cancel last year.
This company's confusing cancellation paths are terrible customer service.

I had a wonderful experience with Vimeo! My graphic designer recommended them when I was producing videos for my longevity business because he felt they had the highest quality of product and service. And my experience with them was exactly that. Their customer service was stellar; my questions were addressed immediately and the quality of my videos was perfect. Highly recommended.

I have been on vimeo since 2010, it is so sad that change the operation thta much in this time, is now compleat diferent

I am simply trying to put together gallery and embed it into my wix website. Showcase forces me to add all the extra formatting. Gallery embed options are limited