Vimeo’s customer service is an absolute nightmare. 1 star is too generous. I’ve submitted three separate tickets and received not a single response—zero, nada, nothing. There’s no phone number, no liv... See more
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Vimeo is the world’s most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies.
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330 W 34th St., 10001, New York, United States
- n/a
- www.vimeo.com
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Vimeo used to be good
I've been using Vimeo for a long time, with no problems, until a couple of years ago when they started making changes. Since then, it has gone from bad to worse. It's completely non-intuitive. There's no help or information available. You cannot even find your VOD listed videos unless you open every single video you have ever uploaded to their site. On top of all that, it is very slow. I'm currently looking for an alternative as Vimeo just isn't working for me any more, and I'm certainly not getting my money's worth, so time to move on. Have also tried emailing them for help but they either do not read my email, do not speak English, or do not know anything about Vimeo, because all their replies are typical of avoiding the issue. Life is too short!
Definitely be you have been improved…
Definitely be you have been improved since the last update. A lot of new feature has been added. We really appreciate all of these as a content creator. I would love to be involved in helping you out developing new tools for you to improve your services. Something that I can, for example stress is that it will be great for content creators that provide for certain groups instead of having a link with a password it could be a set of different passwords one each different for every single one. Like a pin in that way will be able to track who is viewing and how many times per password or pin or any way to track an audience that is not inside Vimeo team or collaborator.
I have used Vimeo for over 10 years now with absolutely no problems at all
I have used Vimeo for over 10 years now with many videos & absolutely no problems at all...
They are 100 & 1 percent, and still keep improving their platform!
And, I am presently interested in their Vimeo Streaming possibilities for Monetization ***********
Vimeo is the best!
Vimeo is the best video platform if you're looking for quality and versatility. It's user-friendly and they're consistant with improvements, additions and ugrades in tools that are truly useful. Thank you!
10 Years with Vimeo: The Professional Choice
I’ve been using Vimeo for almost ten years to host all the videos on my website, and I’m extremely satisfied with their service. Professional, stable, and reliable; In my opinion, nothing comes close. I often recommend Vimeo to people around me because it’s by far the most solid solution, far more stable than other hosting platforms or relying on YouTube embeds.
If you run a professional website with a large amount of video content, Vimeo is simply essential. In my case, I host hundreds of guitar lessons across multiple sites, and Vimeo has always performed flawlessly. I fully recommend this service.
resentful company
It is not that safe agains piracy
It is not that safe agains piracy. It is possible to download any vídeo hosted in Vimeo with a simple Chrome Extension.
Security is not that good anymore.
The edition page of the video uploaded is slow response and lags most of the time.
Vertrag mit Vimeo
Vertrag mit Vimeo – Vorsicht vor irreführender Preisstruktur
Ich war über 2 Jahre zahlender Vimeo-Kunde – und wurde systematisch in einen völlig überteuerten Vertrag gedrängt:
4.250 $ pro Jahr für den “Custom”-Plan, bei dem mir versichert wurde, nur darüber hätte ich Zugriff auf:
– 7 TB Speicher
– Team-Funktionen
– 40 TB Bandbreite
Was mir verschwiegen wurde:
All das ist (fast identisch) im offiziellen Vimeo Advanced-Plan enthalten – für 828 € pro Jahr.
Das ist ein Faktor 5 – bei nahezu identischer Leistung. Der normale Tarif war mir nicht bekannt, wurde aktiv verschwiegen.
Ich habe mich rechtlich beraten lassen:
Die Täuschung ist vertraglich anfechtbar (§123 BGB), das massive Missverhältnis sittenwidrig (§138 BGB), und Vimeo verletzt damit Grundprinzipien von Transparenz & Fairness.
Bisher wurde keine Lösung angeboten, keine Rückerstattung, kein Entgegenkommen.
Ich teile diesen Fall öffentlich, weil ich verhindern will, dass andere Creator dasselbe erleben.
Mein Rat: Bucht keinen Vimeo Custom-Vertrag. Prüft ALLE verfügbaren öffentlichen Optionen.
Und seid wachsam gegenüber intransparenten Vermittlungen außerhalb der offiziellen Website.
Vimeo “Custom” Plan – Misleading Sales Practice, Zero Transparency
I’ve been a paying Vimeo customer since 2023 and was misled into a massively overpriced contract:
I was sold a $4,250/year “Custom” plan, with the claim that it was the only way to get:
– 7 TB storage
– Team access
– High bandwidth (40 TB/year)
What I was never told:
The publicly available Advanced Plan includes almost identical features — for just €828/year.
That’s a 5× markup — with no added benefit.
I had no awareness of the cheaper option, and was given no real choice.
After reviewing the case with legal counsel:
• This is a clear case of misrepresentation
• The price-performance ratio is unethical
• Vimeo failed its duty of transparency, especially for long-term contracts
I requested a downgrade and refund — Vimeo declined.
So I’m making this experience public to protect other creators from falling for this.
If you’re considering Vimeo: avoid any “Custom” offers unless you’re 100% sure.
Double-check what’s available on their public pricing page.
And if someone offers you “exclusive access” — be very careful.
It just works, and that's what really matters
I've used many tools for hosting videos for my membership website, none comes remotely close to what Vimeo have to offer. The platform is incredibly easy to use and with lots' of useful tools giving me complete control over my content. I know a lot people complain about the price, but for the value of the service and features, it's worth every penny in my opinion.
I've been using Vimeo for the past three years, and I couldn't be happier. Keep up the awesome work.
Second to None in Video Production Industry!
Vimeo is both reliable and well supported. The quality of production is excellent and new innovations are always well tried and tested before being rolled out so there are never any technical problems. Also, there is no pestering, trying to get you to upgrade of buy additional services and that is so refreshing. I certainly wouldn't consider using anyone else for all my videos.
We run a video-first creative agency
We run a video-first creative agency, so the platforms we choose aren’t just storage – they’re part of our client experience. Vimeo has been our primary hosting and review hub for brand films, product videos and internal communication pieces, and it’s become deeply integrated into our day-to-day workflow.
What works especially well for us is the professional playback quality and clean, distraction‑free player that feels on-brand when we share links with clients. The privacy controls, password protection and domain-level restrictions make it easy to securely share work-in-progress cuts, while still keeping things simple for clients who just want to click and watch without friction.
A big step up from the competition
I was on YouTube and I would still be there, but I didn't want advertising. I didn't like their algorithm and it didn't like me. Not enough "hype". Vimeo provides me with a much higher quality environment and product. Like every service, you have to learn their system but this was not my first rodeo. Tonight's video went through like a charm and I couldn't be happier with the response.
I am a person with no real online…
I am a person with no real online "savvy". This program was so user friendly and easy for me to navigate in a short period of time! I love it. I'm able to do so many things with my videos and I have no problem understanding how to work the app! I really recommend it. Your online presence will expand and you final work will look professional!
Vimeo is extremely user-friendly
Vimeo has been a joy to work with. Everyone in our organization has commented on how user-friendly the platform is compared to others we've tried in the past.
Fantastic platform
Vimeo is a fantastic platform, ideal for what we as an organization need. Vimeo's ease of use with functionality, integration with other platforms and custom branding have enabled LWETB to incorporate Vimeo in our day to day Communications strategy. From the way we share information with stakeholders, support Committee & Board members, to shining a light on the best parts and people in our organization, Vimeo is an Integral tool in our arsenal to help delivering clear and concise internal and external communications. We would be lost without it and with plans to move into Livestreaming in the coming year we look forward to expanding on our partnership with Vimeo.
I absolutely LOVE this platform!
I absolutely LOVE this platform!! It has a very easy to use interface, especially for a newcomer like myself. It's so easy to navigate and upload my videos. And the price is perfect each month!
How Vimeo Helps Me Deliver World-Class Tennis Coaching Online
Vimeo has become an essential part of my online tennis-coaching business at FeelTennis.net, especially for hosting and delivering my video courses. The platform lets me upload videos in any resolution and duration, which is critical when I’m working with long-form lessons or high-quality instructional content.
What matters most to me is the excellent value: Vimeo offers a very affordable price for a large amount of storage and, even more importantly, massive bandwidth. My videos stream smoothly and reliably for students all around the world—no buffering, no interruptions.
Additional advantages I appreciate:
1. Fully customizable video player - I can tailor the player’s appearance to match my branding and maintain a consistent experience across my courses.
2. Fast upload processing - Videos are processed quickly after upload, which is especially useful when I need to send a video analysis or lesson to a student right away.
3. Flexible organization system - Collections, folders, and tags make it easy to sort and find videos later, even when managing a large library of content.
Overall, Vimeo gives me the reliability, flexibility, and professional presentation I need to run a smooth video-based coaching business.
Very easy interface
Very easy interface, fast and intuitive.
I had to migrate all my content in 2 weeks and the process was seamless.
Vimeo continues to be a great asset for my company
Vimeo continues to be a great asset for my business. The platform is constantly evolving and improving, yet it remains intuitively designed and easy to use. I can access many powerful tools without the time commitment of endless learning.
I will be happy that many other services will be as Vimeo
Vimeo has freed up enough time for business and increased my team's productivity.
I am a start up training organization. It saved me 50 % of my time because it pulls my cloud recording and uploads it into Vimeo on its own. I've freed 50 % of my wasteful upload-download work for productive business. I can proudly display by brand logo now. Recently I was delighted when it increased my storage space from 2 TB to 4 TB. Video quality is really very good. I can share my class recordings, with a variety of controls, with or without password, downloadable or just viewable and so on. I can even copy paste the video link in my website or LMS. My students are able to focus better because there are no ads. Everyone is happy. I don't find any downsides.
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