VIP Heathrow Reviews 

I will never ever use or recommend this company to anyone -5 stars. In short they said they didn’t have my car because I did book with them then they did but someone had my car keys in a safe somewhere, disrespectful staff on the phone who lied about a £10 fee.
Eventually got my car but not one person I spoke to would identify themselves for reference so I filmed the driver who finally returned my car and he walked away and became abuse and refused to give me my ticket to leave the carpark.
Spoke to Pat the MD of VIPHEATHROW and apparently I’m in the wrong because I filmed the whole outrageous incident by pointing my phone in the direction of his unprofessional driver.
So I made him feel abused and threatened, embarrassed even though he swore and became aggressive etc etc to me but because I made contact with him and apparently in the contract you can’t do that regardless of whatever you’ve experienced that day I was in the wrong.
So it doesn’t matter about your feelings of distress upset etc etc or whatever you had to go through , or if they said they haven’t got your car or their late you have to just walk away and complain later.
So when I did complain I was met with all the excuses in the book and regardless of what happened before I filmed the driver was completely disregarded.
The £10 extra charge was never mentioned to me at any point but was used as a part of their excuse but again my video proves it wasn’t mentioned,
I wish I could give you some names but I can’t because again it’s company policy not to, so whatever happens if something goes wrong you will have no one to reference and they will have a different story.
I’m sure I’m going to get a reply to this review stating that.
But nothing can justify the actions of this company and it’s employer, how can a company be allowed to operate in this way.
Looking at other reviews I’m not the only person who has had the VIP TREATMENT do you actually have a contract with the authorities at Heathrow to operate ???
So in my opinion VIP Heathrow you had no regard for my “feelings” or opinion whatever happened to me that day and as a customer you expect me to just accept whatever you say or do regardless of the truth.

Excellent price, prompt service for drop off and fast service for collection.

Would not recommend this to anyone. Upon booking they ask for time of expected arrival not time of landing. Therefore to bring my car 45 mins earlier they wanted to car an extra £10 without this I was held ransom with poor children waiting outside in the out after a long flight I had no choice but to pay. Disgusting service.

I have used VIP Parking many times in the past and have always had good service at very reasonable prices. This year I decided to book the "Gold" option and the service was exceptional. On my day of departure, I rang VIP to see if it would be possible to bring forward my agreed meet time as I was ready to check out of the hotel earlier than expected; they said that would not be problem and asked which hotel I was staying at. They offered to meet me at the Terminal or to pick me up at the hotel and chauffer me into the terminal. I chose the later (less stress when you don't know exactly where you are going and which lane to be in) and 20 minutes later I was met at the hotel by a very professional driver who chauffeured me to the Terminal (in my car). The experience was equally good upon arrival, I made one phone call to VIP when I was in the baggage reclaim area and was asked what time I wanted my car delivered to the short stay car park. I estimated it would take 20 minutes to get my bags so asked for it to be delivered then. 20 minutes later when I arrived at the short stay car park my car was already there waiting for me (zero wait time). The driver gave me a validated exit ticket and I was on my way immediately. This is undoubtedly the best "Meet & Greet" service I have used at Heathrow and I have tried quite a few of them. If you want minimal (in my case zero) wait time on return and the flexibility to make changes to your booking then the "Gold service" option is well worth the extra cost. From memory, I think it cost no more than what their main competitors were charging. Will definitely use VIP Gold again, next time I travel from Heathrow.

Booking was really easy, made an ammendment and it was dealt with effectively. Really polite and helpful guys on both encounters from collecting car to dropping it back off. Really professional service will definitely be using again.

I'm very happy with service very professional pick n drop thanks Vip Heathrow

our flight was change and we arrived back at heathrow early , on contacting VIP I was told to wait in departures hall after two hour we rang again and the owner ? was very abusive and said we would have to £10 extra to get the car back , then he send an e-mail stating £20 and unless we transferred the money to his bank account the car would be held until for another two hours.
we acknowledge that we arrive early but because of time difference were unable to contact them.
do not use this company

Clarity and prompt response to my email queries. Driver contacted me when aware of motorway delays. Agreed new time and was there to greet me. Rang VIP after we left the aircraft, he was ready for me when we arrived at the car park. No add-ons or hassle with car park tickets.
Will definitely use again.

Very bad experience at drop off, the person on the phone was extremely rude and started shouting on the phone about wrong timing, despite them being incorrect. On collection the car took over 1 hour to arrive despite repeated calls. Same person on the phone was rude and difficult to deal with and hung up on us repeatedly. Never ever will use them again. Stay away!

First booking with VIP. Excellent service, drivers were prompt and polite, communication was great.

Scary horrendous experience. The guy who picked the car up was friendly. I misunderstood about the carpark charge (£5.30). I offered to come back but they said I had to transfer them £25. It seemed like a made up fee but I paid that same night anyway and they confirmed they had received it by text. But when I went to pick my car up the guy said I hadn't paid and he wouldn't release my car. Both numbers I had for the company went to the same guy who was accusing me of not paying - even though a text from the same number confirmed I had paid. He kept telling me to pay and to stop wasting his time. It was awful and scary. I was with my baby waiting in the cold, I couldn't get through to anyone else except the guy who was accusing me and I really thought my car had been stolen. Eventually he realised I had paid after all and released my car. The other car company guys were trying to help me and said this kind of thing happens all the time with the unofficial companies. It might seem like you're saving ££ but it's really not worth it.

I don't normally leave reviews for parking services but I had a nightmare trying to find a reputable parking service at Heathrow. I stumbled accross VIP and looked through reviews which were generally positive compared to competitors.

The pricing was very reasonable and I must say the service was excellent. It took a little bit longer than expected for our car to be collected (only about 15-30 minutes and the area was packed with so many departures at the time). We allowed time for any delay so it wasn't a problem.

On return, the company called me once I had arrived and went through what I needed to do and when to call. They even called me a short while later to check all was OK as luggage was taking some time to come through. Between myself and the gentleman, we agreed a rough time for the car to come and it worked out perfectly. The car arrived just as we got into the parking area. The driver paid for the car to leave the parking area and gave us the ticket for the barrier. No problems whatsoever and great service received. Well done and thank you.

VIP send detailed instructions for when to call them to allow the operation to run smoothly. If these are followed there really aren't any issues.

First time using this company and I would definitely use again.

As I said above, finding a trustworthy and reliable meet and greet parking company at Heathrow was a pain so I'm happy to have come accross VIP.

I've been using VIP Heathrow for a number of years for fairly short business trips. My most recent trip was longer, last week. They've always been reliable and they give me confidence.
Communication was great both when dropping the car off and on pick up.
It was a bit of a long wait yesterday on pick up, but Heathrow was chaotic and traffic nuts. People were just parked eveywhere in the T5 short term which blocked traffic for everyone, so it's not fair to blame VIP for that.
Happy repeat customer.

When I returned to England, I called VIP Heathrow Ltd to inform them that my flight was late, and I just landed at the airport. It was 15 min after my booked time, and it was the first opportunity to talk to the parking people. I dialled 07885227612 and talked to the guy who took the details of the car and who asked me to call him again once I have gone through all checks. I called him when I was outside the terminal to confirm that my car going to be brought back to the right place. I’ve been disconnected and almost immediately I received call from Patrick who is the manager of the company. He asked me to call the driver (Gill) and arrange the car collection. I didn’t understand that at that point I have been pulled into some internal war between manager and employee. I called Gill just to find out that he is not working for VIP Heathrow Ltd however he is in possession of my car key as well as another 280 other car keys. Gill was not prepared to bring my car to the airport, and he was not willing to bring my car key to company owner (Patrick). I have been bouncing between those two guys for over 3 hours. Patrick would not get involved in the matter and asked me to inform Police about the crime. Either way I could not get home as the car and the car keys were in two different location with two different people who would not cooperate.
After 4 hours of nightmare, I took taxi to collect the key from Gill and then took taxi to get to the yard where my car was parked. I was very surprised to find out that description of the parking does not match description in the agreement. Parking was not secured; gates were wild open and there was no one to talk to. I just get into the car and I drove my wife and myself home after 12 hours of flight and lovely 4 hours I spend in the airport trying to get my car back. Manager of VIP Heathrow Ltd is not even aware that I collected the car and keeps calling me to find out what Gill said and if he decides to help me out. What I don’t understand is why guy who does not work for the company is in the possession of my car key?
Regarding above I claimed full refund for the parking cost but VIP Heathrow Ltd decided to decline it. . Unfortunately, I paid for a taxi in cash, so I have no evidence of the cost but in total it was something around £30. I was too tired and too angry to think about it. I justified my request with the fact that company did not store my car in secured place as promised and car was never brought back to me as a part of contract. Make your own judgment but if you decide to use their service, I wish you more luck…

Friendly service. The driver was waiting on time and was easy to get a hold of prior to arrival.
The car was ready and waiting on our return and in good condition.
The driver waited for us through delayed passport control and a delayed flight without complaint.
Would recommend it and use it again.

The owner/ manager completely disregarded our comments and colluded with the drivers who actually have access to our cars, use our petrol and appear to use customers car for their own use. The manager said that he has not had any complaints but trustpilot have many unsatisfied customers.
We did not get our money for petrol, even though we know that the tank was full and could only be opened with the key which was supposed to be in the care and protection of the company.
We will never use this company again and if people care for their cars be very carefu when you use this company.

Very professional and efficient service.
Extremely reasonable priced - great communication from start to end of service. Would definitely recommend and use again

A brilliant and very reasonably priced service. Polite and efficient staff. Cannot fault them. Will definitely be using next time we need to drive and fly.

this company were absolutely fantastic they looked after my car very well they brought it back promptly, they also kept in contact with me during the process of returning my car to me I was travelling with two disabled children And they were so helpful and welcoming it’s made my trip a whole lot easier Bobby brought my car back to me he was so friendly and so lovely my daughter took an instant shine to him I will definitely use this company again in anywhere I go I can’t thank these people enough even the guy who i dropped the car too was so lovely worth every penny :)

We recently had our car delivered back..to terminal 5.
The driver who handed the car back, was a edward lloyd driver, not a vip driver., In dirty and scruffy clothes nd unshaven unkempt beard.. Ewww. He forced us to pay the exit ticket and demanded we also pay him £10 in cash for no obvious reason ,
We also noticed we we returned home , our parking £coin bag of approx £20 was missing.
A very dissapointing overal experience.