So I been a loyal customer for 12 years. My personal circumstances have changed and I’m being made homeless at the end of July. I call virgin to tell them my situation a month in advance and they h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aaron my engineer was a great help at getting my new Broadband up and running . He was very courteous and even asked for a vacuum cleaner to clean up the dust caused.by the installation
Company replied
Over the last 7 months virgin media have promised me 3x they would reduce the cost of my contract followed up with new contract and lengthy call s call centre, No fail after each Monmouth effort tryi... See more
Company replied
If I could submit zero stars I would This company is a disgrace and I am exhausted trying to deal with them They sent an email for me to renew my contract which I did only to find that this had not b... See more
Company replied
Company details
Written by the company
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Contact info
Castle Lane 14-16, BT1 5DA, Belfast, Northern Ireland, United Kingdom
- 028 9694 7282
3.3
Average
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aaron my engineer was a great help at…
Aaron my engineer was a great help at getting my new Broadband up and running .
He was very courteous and even asked for a vacuum cleaner to clean up the dust caused.by the installation
July 20, 2026
Unprompted review
Reply from Virgin Media - Belfast Castle Lane
Hi MM,
Thank you for taking the time to leave a review.
We're delighted to hear that Aaron provided such a positive installation experience and helped get your new broadband up and running smoothly.
It's great to know that he was courteous, professional and took pride in his work, even taking the time to clean up after the installation. Small touches like this can make a big difference, and we're pleased Aaron made such a positive impression.
We'll be sure to pass your kind feedback on to Aaron and his management team, as recognition like this is always appreciated.
Thank you again for sharing your experience and for choosing Virgin Media.
So I been a loyal customer for 12…
So I been a loyal customer for 12 years. My personal circumstances have changed and I’m being made homeless at the end of July. I call virgin to tell them my situation a month in advance and they have hit me with a £879.00 early cancellation fee.
What a lovely company hasn’t beardy Branson got enough
Disgusting
July 3, 2026
Unprompted review
Reply from Virgin Media - Belfast Castle Lane
Hi Malcolm,
Thank you for taking the time to leave us a review. We’re really sorry to hear that your experience hasn’t been a positive one.
As Trustpilot is a third‑party review platform, we don’t have access to your account details and aren’t able to discuss or resolve account‑specific matters directly through reviews. However, we’d genuinely like the opportunity to look into this further and help get things back on track.
Please reach out to us using one of the contact options below, and one of our team will be happy to assist you:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4p50eG4
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
We look forward to hearing from you and helping resolve this as quickly as possible.
Over the last 7 months virgin media…
Over the last 7 months virgin media have promised me 3x they would reduce the cost of my contract followed up with new contract and lengthy call s call centre,
No fail after each Monmouth effort trying to get it sorted and having been promised its sorted the bill is still wrong ' virgin media has given me ptsd bring back envelopes and stamps please landlines and no mobiles and maybe humanity stands a chance to live without faceless companies with no integrity
April 23, 2026
Unprompted review
Reply from Virgin Media - Belfast Castle Lane
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4aEI2gI
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4bar4a8
If I could submit zero stars I would…
If I could submit zero stars I would This company is a disgrace and I am exhausted trying to deal with them They sent an email for me to renew my contract which I did only to find that this had not been done I received my bill for April which was over £230 I paid £150 and logged all the calls I made on my landline which added up to 8 in total all local I have just received my bill for May and it’s a total of £333 so I called the payment line to get a proper balance and was told I need to pay £193 to maintain my services ? Also when trying to contact customer services it’s disgraceful how long it takes to get through to find someone with limited understanding of the English language who is extremely rude and just seems to read from a list of generic questions on a sheet of paper in front of them Needless to say I will be refusing to pay until they remove my services completely and going with BT I would advise anyone NOT to go with Virgin is a dreadful money grabbing company and I have to submit my email so I will probably be subjected to more abuse …. This is in reply to the reply I got from this review I am beyond wanting to go down that rabbit hole AGAIN!!!!!! The only way I will contact Virgin is to have their services removed and I shall have BT installed in its place You have been submitting extortionate statements to me for over a year or more with my bills averaging out at over £200 and I have paid these . I did try asking for a extension for 2 days and was transferred to another member of staff who interrogated me and asking me why my bill was so high ….. the cheek ….. So take your greedy little company and its services and do not reply to this Thank you
June 4, 2026
Unprompted review
Reply from Virgin Media - Belfast Castle Lane
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/3PHH6RD
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4e2bLRo
Reply from Virgin Media - Belfast Castle Lane
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4dOlsTq
The young lad who set my virgin…
The young lad who set my virgin internet up was very good and helpful 5 stars brilliant
May 14, 2026
Unprompted review
Reply from Virgin Media - Belfast Castle Lane
Thanks a lot for 5 stars, Rob. Much appreciated!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.