I have been a loyal customer of virgin media for 20+ years. Last year when my contract came up for renewal I was going through a bereavement. I received a call to renew from a person who hol... See more
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I have just been visited by PATRICK FRENCH from VIRGIN MEDIA today 3/6/26, was so bazaar as I called Sky 1/6/26 to inform them of my issues & the horrendous prices they have charged me after being... See more
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After waiting to be connected for such a long time. The net is very disappointing come and go in waves . I would like to terminate the contract.
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I been contact you many times, there is a problem all the time and you will fix the problem. By the way I have just one device in my home and the speed is not good.
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Company details
Written by the company
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Contact info
New Street 24, B2 4RQ, Birmingham, England, United Kingdom
- 0121 643 3390
2.9
Average
4 reviews
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Hang your heads in shame Virgin
I have been a loyal customer of virgin media for 20+ years. Last year when my contract came up for renewal I was going through a bereavement.
I received a call to renew from a person who holds the record for bad ignorant customer service.
They put my contract up from £49 per month to £75.
My services were also down graded 1/2 speed broadband, greatly reduced tv Chanel and talk removed off my phone.
I explained I’m a pensioner could not pay the £75 I was more or less told take it or feck off!
I had no choice but to renew I was so ill at the time.
Today I received a call from sky and got an amazing deal for £50 per month.
As soon as Virgin received my cancellation I received a threatening email advising I would be put out to a debt agency if I didn’t pay £986.14.
I’ve had to keep the remainder of my contract with Virgin which will be terminated as soon as I can.
Virgin you have turned from been a good company to threatening scum bags.
I seriously hope behaviours like this becomes your downfall .. hang your heads in shame
July 24, 2026
Unprompted review
Reply from Virgin Media - Birmingham New Street
Hi Lynne,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We're especially sorry to hear that you were dealing with a bereavement and ill health at the time your contract was renewed. We understand how important it is that customers feel supported and treated with care during difficult circumstances.
We also appreciate your concerns regarding the changes to your package, the increase in your monthly costs, and your recent experience when looking at alternative providers. We understand why this has left you feeling disappointed after more than 20 years as a customer.
If you're considering your options, you can find information about leaving Virgin Media here:
👉 https://bit.ly/44Ureiv
You can also view the latest offers available to existing customers here:
👉 https://bit.ly/4hyQ5jl
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3Tn1VmL
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Not good service the Internet very slow…
I been contact you many times, there is a problem all the time and you will fix the problem. By the way I have just one device in my home and the speed is not good.
July 9, 2026
Unprompted review
Reply from Virgin Media - Birmingham New Street
Hi Sana,
The speeds that you get at home will, of course, depend on a variety of factors; it can depend on your package, what devices you have and how many, how those devices are connected, and many other things.
We have a download speed guarantee, and this will show the minimum speed that we would expect for all our packages. You can take a look at that here: https://virg.in/speedsexplained
If it's just the WiFi and all things are looking good over a wired connection, we have some helpful pages to get the best from your WiFi. We recommend starting here: https://virg.in/wifisos
If after going through the self-checks you still need some help, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4wsrnp0
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/44l4xns
After waiting to be connected for such…
After waiting to be connected for such a long time.
The net is very disappointing come and go in waves .
I would like to terminate the contract.
June 4, 2026
Unprompted review
Reply from Virgin Media - Birmingham New Street
Hello there,
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4a5FpEo
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4vUGOpM
PATRICK FRENCH from VIRGIN MEDIA
I have just been visited by PATRICK FRENCH from VIRGIN MEDIA today 3/6/26, was so bazaar as I called Sky 1/6/26 to inform them of my issues & the horrendous prices they have charged me after being a customer for over 14yrs.
Sky were supposed to call me 2/6/26 re large amount of compensation & basic prices they gave me to stay with them (on 1/6/26 which were SKYHIGH £64.50, then retention dept quoted £61.50).
Awaited a called from sky 2/6/26, which never happened!!!
So when Patrick, my Knight in shining armour turned up on my doorstep from VIRGIN MEDIA 3/6/26 I had a real VENT about sky & what they had/hadn't done, like not update my HUB 4.2 & to charge me 3 x the amount a new customer would pay.
PATRICK was attentive & bless him, listened to my horrendous experience & assisted me with a superb offer which I could not refuse. Thank you V much PATRICK
June 3, 2026
Unprompted review
Reply from Virgin Media - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4ufABDE
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