Virgin Media - London Oxford Street Reviews 

Avoid, avoid and avoid again. I’ve been without internet access since 22 June 26 and, to this day, they’ve been unable to fix the fault or even pinpoint the problem. They’ve sent three engineers so far, and none of them has done anything to resolve the issue. There’s no communication with them; you have to chase them up yourself, and there’s no information on how things are progressing or what steps will be taken next. Despite this, they’re still charging me as if everything were perfectly fine. I wouldn’t recommend them even to my worst enemy.

Morning Virgin Media Complaints,

Where do I Start as A Brand New Virgin Media Customer From Satarday 11th July 2026

It was all arranged virgin to gt the Installed for Satarday 11th July 2026 But Now That I Know When it was Installed by KEITH it was Not Done Properly

There are 6 Connections and 5 Had Muck Inside Them and that was the reason for the Hassle, Frustrating, Problems, and General Just Unhappy Brand New Virgin Customer,

I had to Complain Again This Is The Fifth (5) Time to go online and make the Complaints

1/ Brand New Customer From Saturday 11th July 2026 and Still Not Receiving NETFLIX as it was Advertised Including In Your Package,

2/ Is the Extra Bonus From Virgin Media In When I Signed Up to Virgin as a Brand New Customer it was asking if I would like an Extra £50 Pounds towards my Account as a Credit I then replied and said YES
But I Never Received This £50 Pounds on My Account as a Brand New Virgin Media Customer

3/ And The Goodwill Gesture You Promised That You Would Process Today to My Account For The Goodwill Gesture For £15.00 Pounds I Have Attached a Screenshot of My Account And There is No Goodwill Gesture There?

4/ It is Terrible, And Unprofessional Insulation Job we have Experienced From Virgin Media

We have to make arrangements for an other engineer BRAIN to attend My House Again to Fix This Unacceptable Mess of A Insulation Job
I am a Brand New Virgin Customer and totally Disgusted with the Virgin Service and the Insulation Procedure I have been trying to deal with this Inconvenience and Time Wasting As Follows In Phoning Virgin, Making Complaints, Broadband Issues, Connecting to the Internet, And Issues With Connection to our IPHONES

So since this is all been happening to a Brand New Virgin Media Customer I have Still Been Paying For A Service I Have Not Had The Usual Off Properly

I can Honestly say We My Wife And I have Been Treated Very Badly And Do Not Have Any Faith In Virgin Media Services

I look forward to your response

Kind Regards
Mr David Fair Mrs Elizabeth Fair

Utter trash. Terrible connection, constant issues, impossible to cancel, spending hours on hold to useless customer service to cancel extortionate exits fees only to get charged them anyway.

27th May - the engineer installed the plate, the router arrived on time, the service has gone up and running! All super fast and efficient.
The only thing I wasn't happy with was the quality of work itself. The plate installed by the engineer would come off when I pull the cable as the screws on both sides are undone, he must have broken something while installing, and the whole thing looks super flimsy. The previous plate he removed from the wall was perfect. I texted the same engineer who's done the installation and asked him to fix it properly. He didn't reply.

And from that very moment my customer experience with VM has BEGUN:

27th May evening: since the engineer hadn't replied I raised the issue with one of online agents (Rahul). He understood all my concerns and promised the engineering team would contact me within next 24-48 hours to fix the issue. Wow how easy and straight forward thought I..

29th May evening: since I've heard nothing from them in 48hrs, I contacted them again. The agent Ritika didn't find my request in the system at all, and after I explained the issue all over again, told me she was adding £10 credit for the inconvenience caused and guaranteed I'd be contacted on Monday 1st June the latest and everything would be taken care of.

2nd June: nothing. The agent Arun wasn't able to locate any appointments on the system, suggested to schedule the visit for 04 June, 4pm to 7pm. This time I even received a text confirmation from VM! So reassuring.

4th June evening, the agent Nishi: 'I can't see any visits scheduled for today, even though you received a text, it hasn't been completed with our systems. I see the engineer visited your property on Tuesday, but no notes left. I don't see any added credits to your account'
This agent has scheduled yet another appointment, promised to add credit of £35 and raised an official complaint C -0406266778

Well needless to say there was no one visiting my property and all the people i spoke to at Virgin Media before Nishi (or including? - the time will show) were lying to me. How is that even possible?! I have experienced poor customer service, but have never seen anything as bad as this.

I'm still within my 14 days cooling off, and if the engineer scheduled by the last agent for 6th Saturday vanishes as everyone else did before him, I'd do a runner. This company is proper scary!!

On a bright side: the broadband quality and speed is great so far, which is a shame.

But no one wants a 2 year financial agreement run on such unethical standards. Most of reviews, unfortunately, prove this point ;(

Engineer was a gentleman wore overshoes coming into my home did a proper job and even hovered very conscientious his name was Angelo