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Virgin Media - London Tottenham Court Road Reviews 

3
•
TrustScore 3 out of 5

3.0

Internet Service Provider
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Tottenham Court Road 229, W1T 7QG London, England, GB

•
020 8057 4602

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Company details

  1. Internet Service Provider

Written by the company

Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.

Contact info

  • Tottenham Court Road 229, W1T 7QG, London, England, United Kingdom

  • 020 8057 4602

3.0

Average

TrustScore 3 out of 5

3 reviews

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3.0

All reviews

(3)

5,926 reviews in the last 12 months

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Rated 1 out of 5 stars

More issue with Virgin - avoid:

Without exception, we’ve lost both TV and Broadband : this is almost a fortnightly issue: a very unreliable service from Virgin: but do they care…….nope: because you can’t claim compensation unless you’ve with either for 2 days: this is American venture capitalist for you and they get your money every month !

August 26, 2026
Unprompted review
Virgin Media - London Tottenham Court Road logo

Reply from Virgin Media - London Tottenham Court Road

Thank you for taking the time to provide us with your feedback Chris. We're sorry to hear about the issues you've experienced with your TV and broadband services. We understand how frustrating this can be.
We'd like the opportunity to look into this further for you. Please get in touch using the contact methods below and provide your account details along with the best contact number to reach you on, and we'll be happy to investigate.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4i2ual3
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4gF8CIV

Rated 1 out of 5 stars

Modern day scam

The worst service provuders of everything.. when you blink they lower your broadband speed but triple your bill. I was last paying £70 pm for 100mbps broadband and they asked me to pay £1000 to exit their contract. Absolute scammers

August 1, 2026
Unprompted review
Virgin Media - London Tottenham Court Road logo

Reply from Virgin Media - London Tottenham Court Road

Hi Raven,

We're sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand how frustrating it can be when you're concerned about changes to your package, broadband speeds and monthly costs. We also appreciate how disappointing it is when you're reviewing your options and have concerns regarding early disconnection charges.

You can view the latest offers available to existing customers here:

👉 https://bit.ly/4hLa5iP

If you're considering your options, you can find information about leaving Virgin Media here:

👉 https://bit.ly/4hLa66n

You can also find information about Early Disconnection Fees here:

👉 https://bit.ly/4yUSVW4

If you'd like us to review the concerns you've raised regarding your package, billing and contract, please get in touch using one of the contact methods below:

📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wBEmVQ
X: @virginmedia

You can find additional ways to get in touch here:

👉 http://virg.in/contactvm

Thank you again for your feedback.

Rated 4 out of 5 stars

Virgin hates loyal customers

When set up Virgin Media Broadband is fast and reliable. The equipment is easy to self install. The staff are lovely.

The only problem is Virgin as a company really hates its customers, and by hate I mean genuinely despises their customers. The more loyal you are to this company the more Virgin screws you with opaque pricing, above inflation contract increases and genuinely confusing additions such as Netflix.

At its heart Virgin is a dishonest company that maintains a client base through monopolistic powers.

May 11, 2026
Unprompted review

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