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Virgin Media - London Westfield White City Reviews 

2
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TrustScore 3 out of 5

2.9

Internet Service Provider
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Unit 1099, Westfield Shopping Centre, W12 7GG London, England, GB

•
020 8749 8888

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Company details

  1. Internet Service Provider

Written by the company

Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.

Contact info

  • Unit 1099, Westfield Shopping Centre, W12 7GG, London, England, United Kingdom

  • 020 8749 8888

2.9

Average

TrustScore 3 out of 5

2 reviews

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2.9

All reviews

(2)

5,953 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad experience with Virgin Media

Very bad experience with Virgin Media. They continued charging me for 2 months after my contract ended and refused to help properly. They also would not give me the package advertised on their website, saying it is “only for new customers.” It feels unfair that loyal customers are treated worse than new ones. Customer service was disappointing and not helpful at all. I would not recommend Virgin Media based on my experience.

March 16, 2026
Unprompted review
Virgin Media - London Westfield White City logo

Reply from Virgin Media - London Westfield White City

As with all providers, we have introductory offers to new customers. At the start of all of our customers' time with us, they will have benefited from such a deal. Once this expires, we'll always do all that we can to offer the best existing customer deal that's available.

We also send out an end of contract notification to all of our customers before their minimum agreed term comes to an end, highlighting both the new package price and any other offers that may be of interest.

We're always happy to review your package and cost to help find one that best suits your needs and budget. This doesn't always mean a downgrade.

If you would like to discuss your package and the options that are currently available for you, please use one of the following contact methods:

Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone

X https://bit.ly/4wNeUNL
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4fDaym2

Write: Please use the address in our Terms & Conditions: https://virg.in/legals

Rated 1 out of 5 stars

The most underrated broadband!

The most underrated broadband!! The customer service is completely out of order. You have to be waiting for hours on the phone to speak to someone,and at the end the problem it’s not resolved. People that work for Virgin have no idea what they are doing and passing you from one person to another, it’s ridiculous. I was better off with talk talk at least you get to speak to customer service as soon as you call them.
Most of broadband providers are useless but virgin is completely on a different level of being useless.

May 2, 2026
Unprompted review

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