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Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, United Kingdom
3.4
2 reviews
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The service I received has been great and your Engineers have been brilliant especially Tom who did the final installation!!
Reply from Virgin Media - Milton Keynes
Thanks a lot for 5 stars, we really appreciate it. Best wishes *****
Absolutely appalled at the service I got and I'm an irritated customer! I booked a home move and broadband reinstall last week. Your engineer was booked for last Wednesday 6 May to fix my broadband connection at my Milton Keynes address. He never turned up and I wasn't notified this wasn't going to happen. All week, I've spent most of my time calling, trying to get my broadband package activated. Most of the persons including a complaints manager did not appraise of my situation . I'm a hybrid worker, with strict deadlines to meet, projects to deliver on schedule and I've failed to meet these deadlines because the company failed to rectify a very simple issue! I've lost 2 clients, received unfavorable performance feedback from bosses and noone who can help has apologised or tried to find a way forward for me. I'm now 9 days into a new week, at a new house without a service I pay for! I'm cancelling my contract if this issue isn't sorted on Monday!
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