I had an engineer called Nelu (ID - 87637) come out this morning to my flat. I had an overall great experience as he was so friendly and sweet. Even my normally crazy high energy dog greeted him calml... See more
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The technician Juliette was absolutely professional and very personable. She was brilliant in keeping things simple for me to understand. She is a credit to Virgin media. The connection was made in no... See more
Company replied
Absolutely appalled at the service I got and I'm an irritated customer! I booked a home move and broadband reinstall last week. Your engineer was booked for last Wednesday 6 May to fix my broadband co... See more
Is there a reason you are blocking websites that provide VPN? What gives you the right to block vpn when it is legal in the UK?
Company replied
Company details
Written by the company
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Contact info
Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, United Kingdom
- 01908 694929
3.5
Average
5 reviews
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Is there a reason you are blocking…
Is there a reason you are blocking websites that provide VPN? What gives you the right to block vpn when it is legal in the UK?
June 27, 2026
Unprompted review
Reply from Virgin Media - Milton Keynes
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/3SNuLfN
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4v9NGPb
Engineer call out to fix problem with WiFi.
I had an engineer called Nelu (ID - 87637) come out this morning to my flat. I had an overall great experience as he was so friendly and sweet. Even my normally crazy high energy dog greeted him calmly and laid with her chin on his lap wanting his strokes. He found and fixed my problem quickly, even with how awkward it was it being a small flat. I highly recommend Nelu. Brilliant customer service.
June 17, 2026
Unprompted review
Reply from Virgin Media - Milton Keynes
Hello Ayanna,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that the engineer provided such a great service during your appointment — it’s always fantastic to receive positive feedback like this.
If you need any further assistance, please don’t hesitate to get in touch using one of the following methods:
• Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
• WhatsApp: +44 7803 089 684
• Facebook: https://bit.ly/4euFgeW
I am very pleasantly surprised at the excellent value of my service
The technician Juliette was absolutely professional and very personable. She was brilliant in keeping things simple for me to understand. She is a credit to Virgin media. The connection was made in no time at all, hassle free. I have also contacted Virgin Media customer service about the initial bill. The person on the phone was extremely efficient and very helpful. So far I am delighted with the purchase of broadband, tv and land line.
May 26, 2026
Unprompted review
Reply from Virgin Media - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4errhrs
The service I received has been great…
The service I received has been great and your Engineers have been brilliant especially Tom who did the final installation!!
May 11, 2026
Unprompted review
Reply from Virgin Media - Milton Keynes
Thanks a lot for 5 stars, we really appreciate it. Best wishes *****
Absolutely appalled, utter shambles!
Absolutely appalled at the service I got and I'm an irritated customer! I booked a home move and broadband reinstall last week. Your engineer was booked for last Wednesday 6 May to fix my broadband connection at my Milton Keynes address. He never turned up and I wasn't notified this wasn't going to happen. All week, I've spent most of my time calling, trying to get my broadband package activated. Most of the persons including a complaints manager did not appraise of my situation . I'm a hybrid worker, with strict deadlines to meet, projects to deliver on schedule and I've failed to meet these deadlines because the company failed to rectify a very simple issue! I've lost 2 clients, received unfavorable performance feedback from bosses and noone who can help has apologised or tried to find a way forward for me. I'm now 9 days into a new week, at a new house without a service I pay for! I'm cancelling my contract if this issue isn't sorted on Monday!
May 6, 2026
Unprompted review
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