The engineers that come from Virgin have always, in my experience, been excellent. The recent one, last week,was no different (can't remember exact date .. i'm 78 with poor memory) They are friendly... See more
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What an absolutely terrible company to contact. We have been on the phone now for over 4 hours, they have cut us off several times and we still can’t get to speak to anyone. They are such a shambles,... See more
Friendly & Helpful, fixed our problems.
Company replied
I was miss sold a Virgin , Media Broadband package 9 months ago And it's been bothering me for some time So basically, the Phone handler said to me If I spend £5 more Per month on a package, I cou... See more
Company replied
Company details
Written by the company
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Contact info
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, United Kingdom
- 0115 822 7942
3.4
Average
4 reviews
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Reply from Virgin Media - Nottingham
Hi Geoff, and thank you for your review. We're happy to hear that our team was able to help you with your query, providing a positive experience, and thanks for taking the time to share your experience with us.
The engineers that come from Virgin…
The engineers that come from Virgin have always, in my experience, been excellent. The recent one, last week,was no different (can't remember exact date .. i'm 78 with poor memory) They are friendly and polite and do the work speedily. Every time I've needed an engineer he has fixed the problem quickly and efficiently. Although I always offer a cuppa they all refuse and are in a hurry to get to the next call. They seem to enjoy their work and are very keen to ensure it's done well and efficiently.. i've had a few visits with different engineers and I'd rate them all A*
August 18, 2026
Unprompted review
Reply from Virgin Media - Nottingham
Thank you for taking the time to communicate
such wonderful feedback with us. We're delighted to hear that you've consistently had positive experiences with our engineers over the years.
Your comments about our engineers being friendly, efficient, polite, and dedicated to resolving issues quickly are greatly appreciated.
We're also pleased to hear that every engineer who has visited has taken the time to ensure the job was completed properly and to a high standard. Feedback like this is a fantastic recognition of the hard work and professionalism our field teams demonstrate every day.
We'll be sure to pass your kind comments on to the engineers and their managers. Receiving an A* rating from a customer is something they will be proud of.
Thank you for your continued support and for taking the time to recognise the excellent service you've received.
Miss sold me a broadband package
I was miss sold a Virgin , Media Broadband package 9 months ago And it's been bothering me for some time So basically, the Phone handler said to me If I spend £5 more Per month on a package, I could get the Wi-Fi boosters And never said anything about my Wi-Fi needing to be a certain speed to receive the boosters and Said different rules about getting one Each time I rang which I have the phone call as proof and I only managed to get 2 which was extremely difficult to get them and was told different rules each time I requested one by the handler I already have complained and haven’t listened to a word I said  complaint reference C-0907262380 
July 16, 2026
Unprompted review
Reply from Virgin Media - Nottingham
Hi Thomas,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to feel that the package you agreed to was not explained clearly and that the information you received about WiFi boosters was inconsistent. We appreciate your concerns that you were advised a higher-priced package would enable you to receive WiFi Pods, only to later be given different eligibility criteria and requirements when you tried to request them.
We're also sorry to hear that you've had to contact us multiple times and received differing information from different advisers. We understand how disappointing this can be, especially when you've kept records of the conversations and have already raised a complaint but feel that your concerns have not been properly addressed.
We'd like the opportunity to review the issues you've raised. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4hn8RtM
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
APPALLING CUSTOMER SERVICE
What an absolutely terrible company to contact. We have been on the phone now for over 4 hours, they have cut us off several times and we still can’t get to speak to anyone. They are such a shambles, you pay them a lot of money and then when something goes wrong they just don’t want to speak to customers. APPALLING CUSTOMER SERVICE.Our equipment keeps breaking down and all they do is send us old satellite boxes covered in paint, damaged and DO NOT WORK
May 8, 2026
Unprompted review
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