My contract coming to an end for 1gig broadband, £35 a month, wanted to put it up to £80 fed up bartering as a loyal customer gone to EE 1.6 gig £33 month virgin pestering me to stay now no chance. N... See more
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So I switched to brsk and back to virgin and when the guy came out he started flirting with me and then told me to go to the van with him and now I have 3 kids with him
Install with 3 workers . Everything checked before they left . All night we enjoyed watching youtube TV. Then the next day it stopped working for 3 hours . Thought ok it's a hiccup. The next day... See more
Company replied
They are just money grubbing company. Please do not buy their services or contracts they will overcharge you and change the contract details with you not even knowing. The service is abysmal and custo... See more
Company replied
Company details
Written by the company
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Contact info
Unit L51 Peel Avenue, M41, Stretford, Trafford Park, United Kingdom
- 0161 747 0076
2.1
Poor
13 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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My contract coming to an end for 1gig…
My contract coming to an end for 1gig broadband, £35 a month, wanted to put it up to £80 fed up bartering as a loyal customer gone to EE 1.6 gig £33 month virgin pestering me to stay now no chance. No loyalty anymore change all the time save money
July 6, 2026
Unprompted review
Reply from Virgin Media - Trafford Centre
Thanks for taking the time to leave us a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4y5BC4a
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4gTSpRG
So I switched to brsk and back to…
So I switched to brsk and back to virgin and when the guy came out he started flirting with me and then told me to go to the van with him and now I have 3 kids with him
July 2, 2026
Unprompted review
Reply from Virgin Media - Trafford Centre
Hi Juniordin,
Thank you for taking the time to leave us a review. We’re really sorry to hear that your experience hasn’t been a positive one.
As Trustpilot is a third‑party review platform, we don’t have access to your account details and aren’t able to discuss or resolve account‑specific matters directly through reviews. However, we’d genuinely like the opportunity to look into this further and help get things back on track.
Please reach out to us using one of the contact options below, and one of our team will be happy to assist you:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4xYQUrA
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
We look forward to hearing from you and helping resolve this as quickly as possible.
My complaint has now been open 4 weeks…
My complaint has now been open 4 weeks and we're further away from resolving than when I started. A detailed summary:
1 June – I agreed to upgrade my package to £55 per month, which included Netflix and a streaming box.
5 June – I received a delivery containing only the streaming box cables and remote control. The streaming box itself was missing.
7 June – I opened a formal complaint with Virgin Media explaining that the streaming box had not been delivered.
10 June – I received a response stating that my streaming box had arrived. This was factually incorrect and demonstrated that my complaint had not been read. I replied requesting that someone actually read my complaint before responding.
12 June – I received an unexpected telephone call while I was driving. As I was unable to discuss the matter safely, I again asked that someone read my written complaint and requested advance notice before any future calls.
12 June – I also emailed to ask whether anyone had actually read my complaint. I received no response.
18 June – I received another unexpected phone call. Once again, the adviser insisted that I had received the streaming box, confirming that my complaint still had not been properly reviewed. After approximately 20 minutes, I was told I would receive a further call on Saturday.
20 June – I received the promised call, only to be told yet again that I had received the box. After explaining for a third time that I had not, I was placed on hold for several minutes before being told someone would call me back on Monday.
21 June – No call was received.
22 June – No call was received. Instead, I received an email informing me that my monthly bill had been increased from £55 to £75, despite me never agreeing to any such change.
23 June – No contact.
24 June – No contact.
29 June – Still no contact
June 29, 2026
Unprompted review
Reply from Virgin Media - Trafford Centre
Hi there,
Thank you for taking the time to leave us a review. We’re really sorry to hear that your experience hasn’t been a positive one.
As Trustpilot is a third‑party review platform, we don’t have access to your account details and aren’t able to discuss or resolve account‑specific matters directly through reviews. However, we’d genuinely like the opportunity to look into this further and help get things back on track.
Please reach out to us using one of the contact options below, and one of our team will be happy to assist you:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4xVQWQO
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
We look forward to hearing from you and helping resolve this as quickly as possible.
Not working after 1 day
Install with 3 workers . Everything checked before they left . All night we enjoyed watching youtube TV. Then the next day it stopped working for 3 hours . Thought ok it's a hiccup.
The next day up at 7am watching YouTube then at 9am the Internet then went down again .
Its impossible to actually speak to a human via a phone call . Everything is done by AI I think.
So today I have no Internet and have to wait until tomorrow for an engineer to call.
So now I have fibre cable running around my house when I should have stayed with the phone line .
June 21, 2026
Unprompted review
Reply from Virgin Media - Trafford Centre
Thank you for taking the time to leave a review. We do apologise for the issues you’re experiencing with your services currently. We’d recommend checking our service page (https://virg.in/servicechecker) to see if this is a known issue in your area. You can also log in with you My VM details to run a fault test with your equipment.
Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like.
You can read about our auto compensation scheme (https://virg.in/autocomp) and if you do wish to discuss this further then please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4g5jotk
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4euRh5z
Can never get through to a human being
Can never get through to a human being, end up to a to bot, which sleeps regularly. Such a waste of time can't wait to get rid of Virgin, Mr Richard Branson,you can do better, but you have your money now for the next two years , but never again. I would give you zero but maybe next time????.?..
June 5, 2026
Unprompted review
Reply from Virgin Media - Trafford Centre
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4eK858I
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4pcc0yO
They will bite you hard. Stay away from them.
Please never use this company, you will regret. I am even suffering after 4 years of getting rid of these B;;tard;. They are still effecting my credit score inspite of stealing money from my account. They are not registered with Ombudsman Services. You get screwed up with your fault. This is Robbery and the is no place to complain. Their customer services is even worse. Good Luck if you are already with this company.
June 12, 2025
Unprompted review
Reply from Virgin Media - Trafford Centre
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4oiCqyq
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/49NhwBj
Probably the worst quality of service…
Probably the worst quality of service with the worst broadband and the nonchalant technical division who have zero concern for customers, followed by so called 'customer service' reps who couldn't give a damn just taking their time doing nothing
June 3, 2026
Unprompted review
Reply from Virgin Media - Trafford Centre
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4vtp3Oe
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4o9530D
Don’t use virgin media
I have been with virgin media this time for over a year but before I moved house I was with them a long time review is about how big a con they are I interduce a friend and myself for doing that gets a £50 reward and so does my friend but after waiting months for my reward I rang them to be told there is no record of it ,so they basically just say that so u interduce friends to them well don’t do it because u will never see your bonus .Disgrace of a company when my contract is up I be leaving them
May 25, 2026
Unprompted review
Reply from Virgin Media - Trafford Centre
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4dMl1sN
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4dOtBr4
They are just money grubbing company
They are just money grubbing company. Please do not buy their services or contracts they will overcharge you and change the contract details with you not even knowing. The service is abysmal and customer service agents don’t care about customer needs and will cut the call on you. Please please the contracts looks tempting but trust me they are not!!! Every customer is warned they will change contracts details and you will be overcharged.
May 8, 2026
Unprompted review
Reply from Virgin Media - Trafford Centre
Thank you for taking the time to leave a review. We're very sorry to hear that you feel this way about your experience with us.
We understand how frustrating and concerning this is, particularly when it relates to your contract and billing, and this is certainly not the experience we want to provide.
Unfortunately, we're unable to access account details or review what’s happened here directly. We would really like the opportunity to look into this further and address your concerns properly.
Please, if you could get in touch with one of our teams using the contact methods below, we will investigate this in detail and work towards a resolution:
👉 Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
👉 WhatsApp: +44 7803 089 684
👉 Facebook: https://bit.ly/4nSWS8Uz
We’re here to help and would really like to put this right for you.
Always a call centre outwith the UK…
Always a call centre outwith the UK crap Internet provider poor customer and management service nothing is ever there fault closes complaints down with even resolve them then have them saying me no understand English just gets told if you dont like it then leave well no worries Abdul I am going to sky 😉
May 23, 2026
Unprompted review
Reply from Virgin Media - Trafford Centre
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Is there a zero star option for Virgin??
Is there a zero star option for Virgin.
Terrible service, customer account manager persuaded to move my personal account to the business account where I have all my properties.
Left an amount on the personal account which wasn’t chased or reminder sent and now have a default! And they won’t remove it.
Terrible company
May 22, 2026
Unprompted review
Reply from Virgin Media - Trafford Centre
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4dIdADa
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4dIdBHe
This company should be banned from…
This company should be banned from doing business with public. Trading standards should really look into this company, the way they do business and offer packages. Its an absolute SCAM and should be on rouge traders on BBC One. They are absolutely conning people every time they offer a new contract but its never what they promised on the phone. I WISH I DIDN'T HAVE TO GIVE ANY STAR AT ALL!!!
STAY AWAY AT ALL COST
May 13, 2026
Unprompted review
Reply from Virgin Media - Trafford Centre
Hi there,
Thank you for taking the time to leave us a review. We’re really sorry to hear that your experience hasn’t been a positive one.
As Trustpilot is a third‑party review platform, we don’t have access to your account details and aren’t able to discuss or resolve account‑specific matters directly through reviews. However, we’d genuinely like the opportunity to look into this further and help get things back on track.
Please reach out to us using one of the contact options below, and one of our team will be happy to assist you:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4uT2lP4
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
We look forward to hearing from you and helping resolve this as quickly as possible.
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