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Rated 1 out of 5 stars

This startup claims to offer loans to entrepreneurs, but it’s nothing more than a scam. They make big promises, but when it’s time to deliver, they disappear. No real support, no transparency, just ex... See more

Company replied

Rated 5 out of 5 stars

Virgin start-up is an amazing organisation built on key core values which you can see in the way people work with you and even in the office surroundings! The support structure is 2nd to none and t... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Virgin StartUp enough for their support with my Start Up Loan application. Emma was incredibly helpful, responsive, and genuinely encouraging throughout the entire process. She really to... See more

Company replied

Rated 5 out of 5 stars

Absolutely phenomenal! I have used the Virgin start-up loan on two different occasions and every time time the team there has been extremely helpful. They have a great system in place and they guide... See more

Company details

  1. Education & Training

Written by the company

Virgin StartUp is the not-for-profit home of entrepreneurship at the Virgin Group. Founded in 2013 by Sir Richard Branson, Virgin StartUp helps early-stage founders in the UK, start and grow the businesses that they’re passionate about by providing founders with business advice, access to funding, mentoring, training and more, including scale-up and investment readiness programmes. Home to a community of thousands of founders, through its programmes, Masterclasses and events, Virgin StartUp provides founders with the support and opportunities they need to build better businesses.


Contact info

3.9

Great

TrustScore 4 out of 5

44 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Startup Loan

The process was great and very straightforward with lots of help and information on offer, took quite a while but worth the wait.

January 18, 2025
Virgin StartUp logo

Reply from Virgin StartUp

Thank you so much for your feedback! We’re delighted to hear you found the process straightforward and appreciated all the help and information along the way.

We know that sometimes these things can take a bit of time, so it’s great to hear you felt it was worth the wait. Helping founders like you on their startup journey is what we’re all about, and we’re so excited to see what you’ll achieve with your loan! 🚀

If there’s anything else we can do to support you, don’t hesitate to reach out. Wishing you every success with your venture!

Rated 5 out of 5 stars

Greate event

Greate event, Thank you for inviting me.

January 14, 2025
Virgin StartUp logo

Reply from Virgin StartUp

Thank you so much for your kind feedback! It's always our goal to create meaningful and enjoyable experiences for our guests, and we're glad the event resonated with you.

If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back for more inspiring events soon!

Rated 5 out of 5 stars

Great event

I went there for Simon Squibb event and I really enjoyed.

January 14, 2025
Virgin StartUp logo

Reply from Virgin StartUp

Thank you so much for sharing this! We’re so happy to hear you enjoyed the Simon Squibb event—it was such an inspiring conversation.

We love bringing events like this to life and seeing how much they mean to our guests. If you ever spot something else coming up that interests you, we’d love to have you back again!

Thanks again for your kind words—it really means a lot. 😊

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful and supportive.

January 14, 2025
Virgin StartUp logo

Reply from Virgin StartUp

Thank you so much for your kind words! We’re so happy to hear you found us friendly, helpful, and supportive—that’s exactly the experience we aim to provide 😊

Rated 5 out of 5 stars

Highly recommend Virgin Startup

I have never known any community like Virgin Startup before. The amount of expert advice available from any sector of business is unrivalled in my opinion. The staff are always professional, welcoming, and supportive too! I wish I had known Virgin Startup before. I couldn't recommend them more!

January 16, 2025
Virgin StartUp logo

Reply from Virgin StartUp

Wow—thank you so much for such an amazing review! 😊 It honestly means the world to us to hear how much you value the Virgin Startup community. We’re so passionate about supporting entrepreneurs like you, so knowing that the expert advice and our team have made a real difference is incredibly rewarding.

Rated 5 out of 5 stars

SO much fun!

SO much fun!

What a great day meeting other members of the Virgin Start Up community, as well as the Virgin team themselves. We sold lots of product and enjoyed pouring out samples for everyone.

Very jolly, festive occasion!

December 3, 2024
Rated 5 out of 5 stars

My Start up loan application and…my future made better for my New buisness to expand and go bigger and Better

My Start up loan application and communication with Adam the staff team was Fantastic! I'm so Greatfull for all his understanding of how and why I needed the Start up Loan for my New Buiness A J Discount Floorning Ltd and Help it increase! I'm so Greatfull for the Loan off Virgin Start up and I have recommended the Virgin start up Loan to other buiness's managers that I know thankyou so much

November 12, 2024
Rated 1 out of 5 stars

Won't help if purchasing a franchise!

After submitting all the documents, including a detailed business plan, which took over 100 hours to write, I was asked questions relating to the franchise option I was looking at. Then came the decline, with no alternative offered. I've checked who they won't lend to and franchises is not on the list! Had it been, I wouldn't have wasted my time. I did explain that the only way to do it 'so they might approve it' would mean me needing to borrow in excess of £20k and be a larger risk to me. All I wanted was to borrow £5k to get my business up and running. So, if you need to borrow for a franchise, don't bother as they aren't interested in helping you!

November 18, 2024
Unprompted review
Virgin StartUp logo

Reply from Virgin StartUp

Hi Liz,

We’re sorry to hear that you have not had a positive experience working with Virgin StartUp. We really do appreciate all of the time and effort that goes into preparing business documents.

Whilst we’d love to support every application for funding, as a Business Support Partner of Start Up Loans Company, we do have to adhere to their Lending Standards when assessing eligibility. As you have noted from the Start Up Loans Company’s website, a Start Up Loan can be used to fund franchises and we have helped founders of franchise businesses to access Start Up Loan funding previously. We do however have to review the specific terms of the proposed franchise on a case-by-case basis, and unfortunately the specific franchise you were looking to fund falls outside of the Lending Standards due to how payments from customers are collected and processed.

Once again, we’re sorry that we couldn’t provide you with the funding you were seeking on this occasion, but we do wish you all the best with your venture.

The Virgin StartUp Team

Rated 1 out of 5 stars

🌟 Reflecting on My Experience with Virgin Startup 🌟

I started my journey with Virgin Startup with high expectations due to their renowned support for diverse entrepreneurs. My experience as a mentor with StartOut, where we assisted over 19,000 LGBTQIA+ entrepreneurs globally, and my success as the UK Champion Public Speaker, highlighted my dedication and potential.

Unfortunately, my experience with Virgin Startup did not meet these expectations. I encountered a lack of appreciation and support, which was disappointing given the initial promise.

I hoped that the UK would offer a more progressive environment compared to Italy, where biases are common. However, I faced similar challenges here, raising concerns about Virgin Startup’s commitment to inclusivity.

It’s disheartening to see that these issues persist, even in new environments. When I recently tried to reconnect with them, I found the same dismissive attitude, leaving me questioning, "Why is he still here?"

I hope for a future where organizations truly live up to their values and offer the respect and support every founder deserves. 🌟

August 6, 2024
Unprompted review
Rated 1 out of 5 stars

I filled out loads of forms months ago…

I filled out loads of forms months ago ,what a joke of a service, nothing happens now ,keep contacting them but getting nowhere, try elsewhere, this Service is not fit for purpose

April 24, 2024
Unprompted review
Virgin StartUp logo

Reply from Virgin StartUp

We’re sorry to hear that you’re unhappy with the support that you’ve received. As a not-for-profit organisation, that exists to help founders start and scale businesses in the UK, it’s disappointing when anyone feels they haven’t received that support. Whilst we’re unable to support everyone who applies, and there are certain eligibility criteria that we look for, without knowing more about your specific case, it’s difficult to say why we were unable to take your application forward.

If you’d like to email hello@virginstartup.org and a member of the team would be more than happy to look into this for you.

Rated 1 out of 5 stars

Doesn't seem fair

Having previous experience from a family member using Government backed start up loans through Transmit I expected to receive the same service. I prepared my Business Plan, taking time to make sure it spoke for itself. I was partnered with Virgin Loans and having to send in my bank statements - then more bank statements - then statements from other accounts ! Then within a day it was declined . I have made it clear on the Business Plan, the strategy in place for seeing through times of hardship. The business itself is extremely viable and profit will be easy. I am in it for long term gain. What is the point of a solid, fool proof business plan if the decision is based solely on personal affordability. If one had the personal affordability for starting a business then where is the need for business start up loans. My advice to anyone, ask to be partnered with Transmit if possible. My relative had a 10 day turn around for £20k loan, she does not have the best credit and certainly did not have personal affordability for a £20k loan. Her business is booming. I am disappointed and stuck for months now as I dont think i can reapply

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely the best experience

Absolutely the best experience you could ask for, both Chloe Fenn and Alyson Eyval were brilliant, they were very professional and extremely knowledgeable, which made the whole process a pleasurable experience couldn’t ask for anything more from them. I would recommend them to anyone .

October 24, 2023
Unprompted review
Virgin StartUp logo

Reply from Virgin StartUp

Thanks for sharing your response - we will pass on your message to Chloe and Alyson! best of luck with your business.

Rated 1 out of 5 stars

Just waste your time

Just waste your time
They always looking for some thing new from you specially things you never can provide.
Their business advisors just try to declined your application.
The worst company I seen at all my life

November 21, 2022
Unprompted review
Virgin StartUp logo

Reply from Virgin StartUp

We appreciate your feedback and are sorry to hear that you're unhappy with the application process.

During the assessment stage your business advisor, as they do with all applications, must assess the business viability, credit worthiness and personal affordability.

This is to ensure that the lending policy is met and your business advisor must receive and assess these documents thoroughly, and if necessary, they may ask for some adjustments or further information to understand the business or the affordability of the requested funding. This requested information was not received.

We're sorry for any inconvenience caused and wish you the best of luck in the future.

Rated 5 out of 5 stars

Rooting for your success!

A brand that truly cares about their customers and provides them with the tools to win! Virgin StartUp to sum up in one word is ‘community’. I would encourage every start up to sign-up and start their entrepreneurial journey with Virgin Startup. Their excellent webinars, master classes and access to mentorship are just a few of the great services available. However beyond these great services, are some of the most amazing individuals within Virgin StartUp, I personally feel are rooting for your success.

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely phenomenal!

Absolutely phenomenal!
I have used the Virgin start-up loan on two different occasions and every time time the team there has been extremely helpful. They have a great system in place and they guide you through the process. Kieran has been our advisor and he has done a phenomenal rapid and successful job.
I highly reccomend

June 16, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing 1st class service

Virgin start up loans have been a godsend to me and my wife. Duento complications happening we have apllied 3 times for the loans and have had 1st class service with Darren being absolutely amazing going above and beyond to help us out for the 3rd time.

Thank you!

June 15, 2022
Unprompted review
Rated 1 out of 5 stars

The worst decision of my life

The worst decision of my life. I was offered the start up loan after months of planning and once I received the loan from virgin which actually happened to be a payday loan with street uk they cut me off completely and never contacted me again. I haven’t heard back from them in the last 4 years when they sold me the loan with support throughout the entire process.

May 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great easy process

Not sure why there are just bad reviews I had an excellent experience. Started application on a Thursday night, which involved a brief form with personal information, followed by credit check. After this was told I would be assigned a business advisor to go over and help my with my application. I filled in business plan/ cash flow/ survival budget all which were easy to do using the templates provided. My advisor called me on the Sunday on his day off and asked me to add a few more things CV and proof of profits. This was done Sunday evening. He checked on Monday and said all was okay and then submitted my application. 2 days later on the Wednesday I was approved. All in all I thought it was an easy simple and very fast process. I would say to better prepare for this process have all your business plan and forecasts and projections ready this will help the process go much smoother. Thanks to start ups I can now move on and grow my business I am very grateful to them and also for the support I will receive since being approved. I highly recommend small businesses to reach out and give this a go.

June 17, 2021
Unprompted review

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