This startup claims to offer loans to entrepreneurs, but it’s nothing more than a scam. They make big promises, but when it’s time to deliver, they disappear. No real support, no transparency, just ex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
This startup claims to offer loans to entrepreneurs, but it’s nothing more than a scam. They make big promises, but when it’s time to deliver, they disappear. No real support, no transparency, just ex... See more
Company replied
Virgin start-up is an amazing organisation built on key core values which you can see in the way people work with you and even in the office surroundings! The support structure is 2nd to none and t... See more
Company replied
I can’t thank Virgin StartUp enough for their support with my Start Up Loan application. Emma was incredibly helpful, responsive, and genuinely encouraging throughout the entire process. She really to... See more
Company replied
Absolutely phenomenal! I have used the Virgin start-up loan on two different occasions and every time time the team there has been extremely helpful. They have a great system in place and they guide... See more
Virgin StartUp is the not-for-profit home of entrepreneurship at the Virgin Group. Founded in 2013 by Sir Richard Branson, Virgin StartUp helps early-stage founders in the UK, start and grow the businesses that they’re passionate about by providing founders with business advice, access to funding, mentoring, training and more, including scale-up and investment readiness programmes. Home to a community of thousands of founders, through its programmes, Masterclasses and events, Virgin StartUp provides founders with the support and opportunities they need to build better businesses.
50a Charlotte Street, W1T 2NS, London, United Kingdom
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process was great and very straightforward with lots of help and information on offer, took quite a while but worth the wait.

Reply from Virgin StartUp

Reply from Virgin StartUp
I have never known any community like Virgin Startup before. The amount of expert advice available from any sector of business is unrivalled in my opinion. The staff are always professional, welcoming, and supportive too! I wish I had known Virgin Startup before. I couldn't recommend them more!

Reply from Virgin StartUp
SO much fun!
What a great day meeting other members of the Virgin Start Up community, as well as the Virgin team themselves. We sold lots of product and enjoyed pouring out samples for everyone.
Very jolly, festive occasion!
The access to experienced business mentors to give me advice to help grow my business when I don't have the budget for recourses has been invaluable.
My Start up loan application and communication with Adam the staff team was Fantastic! I'm so Greatfull for all his understanding of how and why I needed the Start up Loan for my New Buiness A J Discount Floorning Ltd and Help it increase! I'm so Greatfull for the Loan off Virgin Start up and I have recommended the Virgin start up Loan to other buiness's managers that I know thankyou so much
After submitting all the documents, including a detailed business plan, which took over 100 hours to write, I was asked questions relating to the franchise option I was looking at. Then came the decline, with no alternative offered. I've checked who they won't lend to and franchises is not on the list! Had it been, I wouldn't have wasted my time. I did explain that the only way to do it 'so they might approve it' would mean me needing to borrow in excess of £20k and be a larger risk to me. All I wanted was to borrow £5k to get my business up and running. So, if you need to borrow for a franchise, don't bother as they aren't interested in helping you!

Reply from Virgin StartUp
I started my journey with Virgin Startup with high expectations due to their renowned support for diverse entrepreneurs. My experience as a mentor with StartOut, where we assisted over 19,000 LGBTQIA+ entrepreneurs globally, and my success as the UK Champion Public Speaker, highlighted my dedication and potential.
Unfortunately, my experience with Virgin Startup did not meet these expectations. I encountered a lack of appreciation and support, which was disappointing given the initial promise.
I hoped that the UK would offer a more progressive environment compared to Italy, where biases are common. However, I faced similar challenges here, raising concerns about Virgin Startup’s commitment to inclusivity.
It’s disheartening to see that these issues persist, even in new environments. When I recently tried to reconnect with them, I found the same dismissive attitude, leaving me questioning, "Why is he still here?"
I hope for a future where organizations truly live up to their values and offer the respect and support every founder deserves. 🌟
I filled out loads of forms months ago ,what a joke of a service, nothing happens now ,keep contacting them but getting nowhere, try elsewhere, this Service is not fit for purpose

Reply from Virgin StartUp
Having previous experience from a family member using Government backed start up loans through Transmit I expected to receive the same service. I prepared my Business Plan, taking time to make sure it spoke for itself. I was partnered with Virgin Loans and having to send in my bank statements - then more bank statements - then statements from other accounts ! Then within a day it was declined . I have made it clear on the Business Plan, the strategy in place for seeing through times of hardship. The business itself is extremely viable and profit will be easy. I am in it for long term gain. What is the point of a solid, fool proof business plan if the decision is based solely on personal affordability. If one had the personal affordability for starting a business then where is the need for business start up loans. My advice to anyone, ask to be partnered with Transmit if possible. My relative had a 10 day turn around for £20k loan, she does not have the best credit and certainly did not have personal affordability for a £20k loan. Her business is booming. I am disappointed and stuck for months now as I dont think i can reapply
Absolutely the best experience you could ask for, both Chloe Fenn and Alyson Eyval were brilliant, they were very professional and extremely knowledgeable, which made the whole process a pleasurable experience couldn’t ask for anything more from them. I would recommend them to anyone .

Reply from Virgin StartUp
Just waste your time
They always looking for some thing new from you specially things you never can provide.
Their business advisors just try to declined your application.
The worst company I seen at all my life

Reply from Virgin StartUp
A brand that truly cares about their customers and provides them with the tools to win! Virgin StartUp to sum up in one word is ‘community’. I would encourage every start up to sign-up and start their entrepreneurial journey with Virgin Startup. Their excellent webinars, master classes and access to mentorship are just a few of the great services available. However beyond these great services, are some of the most amazing individuals within Virgin StartUp, I personally feel are rooting for your success.
Absolutely phenomenal!
I have used the Virgin start-up loan on two different occasions and every time time the team there has been extremely helpful. They have a great system in place and they guide you through the process. Kieran has been our advisor and he has done a phenomenal rapid and successful job.
I highly reccomend
Virgin start up loans have been a godsend to me and my wife. Duento complications happening we have apllied 3 times for the loans and have had 1st class service with Darren being absolutely amazing going above and beyond to help us out for the 3rd time.
Thank you!
The worst decision of my life. I was offered the start up loan after months of planning and once I received the loan from virgin which actually happened to be a payday loan with street uk they cut me off completely and never contacted me again. I haven’t heard back from them in the last 4 years when they sold me the loan with support throughout the entire process.
Not sure why there are just bad reviews I had an excellent experience. Started application on a Thursday night, which involved a brief form with personal information, followed by credit check. After this was told I would be assigned a business advisor to go over and help my with my application. I filled in business plan/ cash flow/ survival budget all which were easy to do using the templates provided. My advisor called me on the Sunday on his day off and asked me to add a few more things CV and proof of profits. This was done Sunday evening. He checked on Monday and said all was okay and then submitted my application. 2 days later on the Wednesday I was approved. All in all I thought it was an easy simple and very fast process. I would say to better prepare for this process have all your business plan and forecasts and projections ready this will help the process go much smoother. Thanks to start ups I can now move on and grow my business I am very grateful to them and also for the support I will receive since being approved. I highly recommend small businesses to reach out and give this a go.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.