Virtual Headquarters Reviews 389

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, reliable, and efficient, often highlighting the ease of setup and management. Many people appreciate the prompt responses from staff and the seamless user experience, particularly concerning mail handling and virtual office services. However, some customers reported significant issues with mail scanning and redirection, leading to operational disruptions and a lack of communication. These individuals experienced unresponsiveness to urgent messages and emails, with some noting that their complaints were not adequately addressed.

What people talk about most

Service

Consumers find service to be positive, highlighting its professionalism, efficiency, and reliability. Many... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt and efficient... See more

Subscription

Reviewers mention positive feedback about their subscription. Many customers express their intention to renew... See more

User experience

People report positive experiences with the user experience. Customers describe the service as simple to set... See more

Based on these reviews

Rated 5 out of 5 stars

We signed up with Virtual Headquarters last year and it’s been a great experience from day one. The team is professional, responsive and always polite. Whenever post comes in, we get a friendly email... See more

Company replied

Rated 5 out of 5 stars

Emma and in particular has been amazing in answering questions regarding applying for the virtual office and the process . She advised promptly every step of the way and was so helpful . I know i cou... See more

Company replied

Rated 5 out of 5 stars

We are about to renew our virtual office package for our 4th year. It's perfect for what we need as a business that has moved from a traditional office setup to a home based one. Creech Castle is not... See more

Company replied

Rated 5 out of 5 stars

We moved our registered company address to Virtual HQ and have been so impressed with the service and their virtual office rates. The reception at Blackwell House are professional and efficient. Any... See more


Company details

  1. Virtual Office Rental

Written by the company

Virtual HQ are the leading independent provider of virtual office solutions in the UK. Enjoy the benefits of a physical office, without breaking the bank. Watch your company grow and reap the rewards, as well as accessing one of the largest virtual office networks in the UK, offering premium services in prominent locations. At Virtual HQ, it's not just about keeping up appearances - it's about helping your business work harder. And we know how to work up a sweat.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I will never move from here (Rutherford House).

I am a small business called The Benefits Project CIC I have been here at Rutherford House for 12 months using the virtual office space, I can use all the facilities like everyone else but I do not have an office and I can use the desks to work from. I got my friend to join. I hope to one day have a pysical office there. I have used the room that I rented for an hour whilst conducting a tribunal through video. The staff are brilliant absolutely brilliant. I will never move from here Cheers Guys

December 26, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for this fantastic review. We are really happy you're pleased with your virtual office.

Virtual HQ 💙

Rated 5 out of 5 stars

"I had a fantastic experience working…

"I had a fantastic experience working with Emma recently. She was incredibly responsive, kind, and ensured all my requests were handled perfectly. It’s clear how much Virtual Headquarters values customer satisfaction through Emma’s professional and friendly approach. Receiving such excellent service makes a big difference. Highly recommend!"

December 14, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for this fantastic review. We are really happy you're pleased with the service Emma has provided!

Virtual HQ 💙

Rated 5 out of 5 stars

Big thanks to Emma and Abi and Virtual…

Big thanks to Emma and Abi and Virtual HQ.
I use Virtual HQ to maintain a registered address from my new Company.
I’ve had prompt and friendly responses and they get the job done with no complication. This makes running a business a lot easier knowing that any issues or concerns are solved with ease.
Highly recommended!

- Inbound Pest Control Ltd

December 9, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for this lovely review. We are really happy you're pleased with the service Emma and Abi have provided!

Virtual HQ 💙

Rated 5 out of 5 stars

Thank you Emma

Emma and the whole team are very helpful and answer both phones and emails right away.
I would certainly recommend to anyone.

December 10, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for this lovely review, Anne. We are really happy you're pleased with the service we've provided!

Virtual HQ 💙

Rated 5 out of 5 stars

great service

We have been using the virtual office service for several years and the service is great. The staff are very helpful. We have no hesitation to renew the service.

December 2, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for this lovely review, Steve. We are really happy you're pleased with the service.

Virtual HQ 💙

Rated 5 out of 5 stars

Virtual Headquarters 5 stars.

Virtual Headquarters was very quick in responding to my needs and Emma was fantastic throughout the whole process, would highly recommend!

November 27, 2024
Unprompted review
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Reply from Virtual Headquarters

Thanks so much for this fantastic review, we will pass on your kind comments to Emma.

Virtual HQ 💙

Rated 5 out of 5 stars

Great to work with

Great to work with

They offer a great, flexible service and make sorting a postal address easy

October 20, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for this lovely review!

Virtual HQ 💙

Rated 5 out of 5 stars

What makes virtual headquarters stand out

What makes virtual headquarters stand out is their prompt, helpful customer service, especially from Emma in the Sales Team.

November 19, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this lovely review Krystine. We are so glad that Emma was able to help you.

Virtual HQ 💙

Rated 5 out of 5 stars

Great Company

Been with VH for a few years now. Always been on hand to help. Highly recommend

November 18, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for leaving this review. We are so glad you're pleased with the service we've provided you.

Virtual HQ 💙

Rated 5 out of 5 stars

Great service

We've been working with Virtual HQ for 4 years now and I can't fault the service provided. It's very reasonable, in terms of costs, and provides our business with the ability to service multiple areas.

November 14, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for leaving this lovely review. We are so glad you're pleased with the service.

Virtual HQ 💙

Rated 5 out of 5 stars

Easy and efficient service from Josh

Easy and efficient service from Josh; he was able to update my account as requested quickly, and responded to my emails promptly.

Thank you

November 13, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this lovely review! We are so glad Josh was able to help you.

Virtual HQ 💙

Rated 5 out of 5 stars

Great service

Very prompt, responsive service. Always good to deal with them.

November 11, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this fantastic review!

Virtual HQ 💙

Rated 5 out of 5 stars

Had the pleasure of Emma handling my…

Had the pleasure of Emma handling my virtual office and she was very efficient and helpful in all everything was easy
Thank-you Emma

November 8, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this review, Nicola we are really happy you're pleased with the service Emma provided.

Virtual HQ 💙

Rated 1 out of 5 stars

Do not use as they don't help if you…

Do not use as they don't help if you make a mistake and keep your money
I never used it and was live about a week when I asked for the refund as it was in the wrong area and they said I'd get 1/2 back then nothing as it was live but 14 days you get cooling off in the UK and they don't even give you this
PLEASE DONT USE

November 2, 2024
Unprompted review
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Reply from Virtual Headquarters

We've got a great track record of providing help and support to our customers, and we are really proud of our teams. We understand mistakes happen or people may change their mind and we do our very best to accommodate changes where possible, however in some situations a refund may not be available for doing so.

We're sorry you felt necessary to leave this review, but best of luck with your business moving forward. 🚀

Virtual HQ

Rated 5 out of 5 stars

Excellent Experience

My VHQ experience has been rather excellent. Good and clear communications, I wasn't penalised for missing a payment due to my bank's error, I was able to take a brief break at a good rate. I'd recommend this service to anyone requiring a virtual address for a home-based business.

October 21, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this review, Matt. We are really happy you're pleased with the service.

Virtual HQ 💙

Rated 5 out of 5 stars

1 Year With VHQ

I've been with VHQ for one year, and have nothing but positive things to say about their quality of service - especially their customer service. Communication with the team has always been clear. Only this week I was seeking to resolve a payment issue, and was thankfully in contact with Josh at VHQ, who was quick, efficient and understanding in his response to my inquiry. I recommend their services to any local small business owner.

October 17, 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for your lovely review, Jordan. We are delighted to hear you are happy with your experience.

Virtual HQ 💙

Rated 5 out of 5 stars

My CIC (Grow With Hope CIC) has been…

My CIC (Grow With Hope CIC) has been with Virtual HQ for a year now and had an excellent service, always very friendly and helpful. Never had any issues, would 100% recommend to anyone looking at potentially investing in their services.

November 11, 2023
Unprompted review
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Reply from Virtual Headquarters

Thank you for your wonderful review Riley. We are so glad to hear that you are happy with our services.

Virtual HQ 💙

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