VirtualStaff.ph Reviews 678

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and efficiency, and many highlight the excellent customer service. The user experience is frequently described as smooth and straightforward, with people appreciating the platform's ease of use and navigation. Many also commend the website's functionality and the direct payment system, which ensures they receive their full salary without deductions. However, some people were dissatisfied with the payment process, citing issues like delays and unsupported payment options being presented. A few other people also felt that the website could be improved, mentioning occasional lag and slow loading times, especially on salary days. Additionally, some reviewers reported difficulties with customer support responsiveness and issues with account deletion not fully removing their profiles from search results.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the high quality of the staff, noting... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the platform for... See more

Website

Customers had positive experiences with the website, finding it user-friendly, easy to navigate, and a... See more

Payment

Reviewers mention ambiguous feedback about payment. While many customers appreciate receiving timely... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Virtual Staff helped me land my first ever online job. The process was simple, just like other job sites, but what makes them stand out is how they manage salary and attendance. My salary has never be... See more

Rated 4 out of 5 stars

My overall experience with the company is 8/10 so far. I had my 2nd client with them and from the beginning I am seeing improvements on their platform which is really fantastic! I recently ask for... See more

Rated 4 out of 5 stars

VirtualStaff.ph is a legit, free platform where I was able to find a long and short-term remote job. The site is easy to use, and I get my full salary directly from my employer without any cuts. Howev... See more

Rated 4 out of 5 stars

I was referred to Virtual Staff PH by a friend to find a graphic designer for my business. Overall the process was smooth and I found someone who has been a good fit to date. The website needs some wo... See more


Company details

  1. BPO Company

Written by the company

VirtualStaff.ph helps businesses build reliable, full-time back-office teams in the Philippines using a plug-and-play system called VirtualStaff Seats. Each Seat supplies dependable staff without outsourcing markups or freelancer churn, making it easy to scale teams one Seat at a time.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

678 reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

POOR CUSTOMER SERVICE

I scheduled an appointment twice for an informational meeting and the representative did not show nor did "they" attempt to reschedule.

December 10, 2025
Unprompted review
VirtualStaff.ph logo

Reply from VirtualStaff.ph

We’re sorry for the confusion with your scheduling. It looks like a double booking on the same day caused some mix-ups for the support staff assigned to your call.

We sincerely apologise for the inconvenience.
Our Senior Client Success Manager personally reached out to ensure the situation is cleared up and offered to handle the call directly, if you’re open to proceeding.

Thank you for your patience and for bringing this to our attention.
-VirtualStaff Support Team

Rated 1 out of 5 stars

the website is like from late 2000s…

the website is like from late 2000s Call Center era where you type everything.

November 15, 2025
Unprompted review
VirtualStaff.ph logo

Reply from VirtualStaff.ph

Thanks for sharing your thoughts. While design preferences can vary, our main focus is on reliability and ease of use. We appreciate your feedback, and it’s something we’ll keep in mind as we continue to enhance the platform.

- VirtualStaff Support Team

Rated 5 out of 5 stars

My First Job Experience Went Well!

I just got my first job using this website and honestly, it’s really easy to use compared to other platforms. What I like the most is they don’t take any fees from your salary, and everything is very transparent between you and the client. I really recommend this site, especially for aspiring VAs and programmers who want to work online.

But of course, nothing is perfect. I hope the site can improve one thing — sometimes it gets a bit laggy, especially during salary day. Even my client said their payment page loads slowly during that time. Hopefully the website can be faster soon.

Overall, still a great platform!

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Getting hired through VirtualStaff was such a great experience

Getting hired through VirtualStaff was such a great experience. The process was smooth, straightforward, and felt personal, not like you’re just another applicant in a pile. They matched me with a role that truly fits my skills and values, and I’ve been enjoying the work ever since.

What they do really well is connecting you with the right opportunities. Maybe a little more follow-up after placement would make it even better, but overall, I’d definitely recommend them to anyone looking for meaningful remote work.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

I’m truly grateful to be part of this…

I’m truly grateful to be part of this company. They’ve been reliable and consistent in supporting their employees — from timely pay to clear communication and a positive work culture. Management values our efforts and makes sure we feel appreciated. It’s great to work for a company that genuinely cares about its people and stands by its commitments.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Grateful to VirtualStaff for being the instrument that helped me land a client. They don't deduct from your salary monthly unlike other platforms. They have a good system which lets you track your pending applications, easy way to talk to clients, apply to job postings and so on. For aspiring VAs, I recommend that you try VirtualStaff!

June 6, 2025
Unprompted review
Rated 4 out of 5 stars

Virtual Staff opened the doors

Virtual Staff opened the doors to my virtual assistance career, and I’m grateful for the opportunity to work with great clients through their platform. The only downside is that, like with many online job platforms, there are risks of scammers reaching out directly via email even without applying to their job postings. This can be especially tricky for beginners. Overall, though, Virtual Staff is a valuable platform if you remain cautious and practice due diligence.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

A Very nice experience

A Very nice experience, from my application and landing my first virtual job and received my first salary, the updates makes our experience better from requesting invoices, time in/out and attendance tracking, ty!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Company Experience

Virtual Staff delivered exceptional support with prompt communication, task accuracy, and a level of professionalism that exceeded expectations.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great App

VirtualStaffPH is a very user-friendly platform that makes it easy for jobseekers to look for and apply to jobs. I appreciate that the process is not technical at all. Anyone can create a profile and start applying right away, and there is no limit to the number of applications you can send. This gives applicants more chances to land opportunities that fit their skills and schedules.

However, there are a few downsides worth mentioning. The site tends to crash at times, which can interrupt the application process and cause some frustration. Another limitation is that once you are hired by an employer, the platform will not allow you to be hired by another. While this makes sense for full-time positions, it can be restrictive for those who only find part-time work but still have availability for other jobs.

Overall, VirtualStaffPH is a helpful and straightforward platform for finding online work. It would be even better if the site performance were improved and if there were more flexibility for freelancers who want to take on multiple part-time roles.

May 31, 2025
Unprompted review
Rated 4 out of 5 stars

Virtual Staff helped me land my first…

Virtual Staff helped me land my first ever online job. The process was simple, just like other job sites, but what makes them stand out is how they manage salary and attendance. My salary has never been late—it always arrives on time within the 2–3 business days. I also appreciate the ability to easily track my hours. They also have customer support which, while it sometimes takes a little time to get a reply, usually helps me resolve my concerns. Overall, it’s been a smooth and reliable experience, though a bit of improvement in support response time would make it even better.

June 2, 2025
Unprompted review

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